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Get Shopify App >DHL is Germany's largest logistics service provider and among the most reliable globally. The company has a “Track and Trace” option on its website, giving businesses and their customers a bird's-eye view of their packages’ journeys. All services offered by DHL feature free tracking using a tracking or DHL Express reference number. DHL tracking is efficient and helps parcel recipients and senders monitor the package’s cross-border movement to the more than 200 destinations DHL delivers.
Related: DHL Express Tracking DHL Freight Tracking DHL Global Forwarding Tracking
DHL is a German logistics company founded in San Francisco, California, in 1969 by three friends, Adrian Dalsey, Larry Hillblom, and Robert Lynn. They had previously worked as couriers and decided to partner up to start their own company, which they named using the first letters of their surnames.
When the company was started 54 years ago, these three friends were the only employees and delivered each mail in person. Fast forward to today, DHL is owned by the DHL Group with headquarters in Bonn, Germany, and an ever-growing global workforce of over 600,000 employees in 220 countries and destinations.
DHL offers an array of shipping services to meet your business and individual needs.
DHL made a name for itself with its international shipping expertise and brings this service to you with DHL Express. As the name suggests, this service focuses on expedited international shipping, with DHL attempting to deliver on the next possible business day.
To streamline the process, DHL allows you access to customs experts and business advisors which ensure your packages can get through customs without any issues. Businesses signed up to DHL Express also receive preferential business shipping rates and flexible delivery options.
The world is now a global village with world trade as the engine behind the success of businesses. With DHL Global Forwarding, your business can trade globally thanks to the company’s freight transportation, customs clearance, and documentation services tailored to your needs.
The DHL logistics portal allows you a bird’s eye view into the entire logistics journey, ensuring that you stay updated on the status of your shipments conveniently and can direct your focus on developing other value-generating aspects of your business.
DHL Supply Chain is a logistics partner with a robust 15M square feet of storage spread across 1,500+ warehouses in more than 50 countries globally. Around 160,000 supply chain experts are dedicated to this service to help your business with warehousing, e-commerce fulfillment, packaging, and transport support.
The rapid growth and adoption of online shopping have made it inevitable for every e-commerce business to have a reliable end-to-end shipping partner that can support its goal of providing customers with an exceptional post-purchase experience.
DHL eCommerce Solutions exists to offer dependable local and cross-border parcel delivery services that will help your business serve all its customers in every corner of the world. Streamlined processes and strategically located distribution centers ensure fast transit times and maximum tracking visibility.
DHL also includes other divisions that provide logistics support to businesses in other parts of the world. These DHL Global Divisions offer tailored services, including road and rail freight in Europe through DHL Freight and fast mail and shipping service from Germany to 220 countries through Post & Paket Deutschland.
Below is a detailed breakdown of all the DHL shipping services.
Service Name |
Description |
Sub Categories |
Delivery Destination |
Estimated Delivery Time |
DHL Express |
Offers reliable door-to-door delivery service. |
Express 9:00 |
Domestic and Global |
Specific time on the next possible day |
Express 10:30 |
Domestic and Global |
Specific time on the next possible day |
||
Express 12:00 |
Domestic and Global |
Specific time on the next possible day |
||
DHL Express World Wide |
Domestic and Global |
EOD on the next possible day |
||
DHL Express Envelope |
Domestic and Global |
EOD on the next possible day |
||
DHL Global Forwarding |
Combines DHL aircraft and commercial carriers to offer reliable air, ocean, rail, and road freight services. |
Air, ocean, rail, and road freight |
Domestic and Global |
Next flight, overnight by 1700 and 2-3 business days options |
DHL Supply Chain |
Brings together different solutions aimed at streamlining the supply chain |
Warehousing Transport Real estate Packaging E-commerce Fulfillment Service logistics Lead logistics partnership |
Domestic and Global |
Varies depending on the solutions signed up for. |
DHL e-Commerce Solutions |
Enables e-Commerce businesses to connect with customers domestically and globally |
DHL SmartMail Parcel DHL SmartMail Bound Printed Matter DHL SmartMail Parcel Return |
Domestic |
1-8 average postal days |
DHL Other Global Divisions |
Europe-based services |
DHL Freight |
Europe |
Varies |
Post and Packet Deutschland |
Germany |
Varies |
Track your DHL packages seamlessly no matter the service you’ve signed up to using DHL’s track feature with your DHL tracking or reference number. You can also use the TrackingMore DHL tracking page or myDHL+ and myDHLi portals for tracking and digital analytics. Below is a detailed introduction of DHL shipping tracking.
The DHL tracking page allows you to track all your DHL parcels by typing in the tracking number and retrieving up-to-date information on their statuses. To track your parcel via DHL’s official website, follow these steps.
1. Visit the DHL website.
2. Enter the tracking number in the provided field, and click the red “Track” button.
2. You will be shown information on the whereabouts of your parcel, including estimated delivery time and updates on any exceptions encountered.
TrackingMore is a powerful shipment tracking solution that allows people worldwide to track their DHL packages conveniently for free without signing up or downloading any app.
To gain insights on your DHL parcel's whereabouts, follow these prompts.
1. Log onto the TrackingMore website and click the “Carriers” button at the top of the homepage.
2. Type in your DHL parcel tracking ID in the designated space. You can enter up to 50 tracking numbers separated by a line.
3. Click on the orange “Track” button. TrackingMore will provide the latest information on your package’s journey and when to expect it.
TrackingMore is an excellent solution for tracking bulk DHL shipments alongside 1226 global couriers, including USPS, UPS and FedEx. It also allows order tracking workflow automation to improve communication with customers.
TrackingMore’s shipment notifications feature allows setting up custom email and SMS notifications to send branded updates to customers as their packages pass through each delivery checkpoint. This feature helps enhance customer communication, reduce post-purchase anxiety, and improve the after-sale experience.
Although DHL has a wide distribution network globally, the majority of distribution nodes are concentrated in major cities and towns. Last-mile tracking for shipments sent out to your customers in remote areas will be subcontracted to local couriers, limiting the timeliness of the information you get on your shipments via the DHL website.
TrackingMore has universal package tracking capabilities that ensure DHL parcels can be conveniently and continuously tracked no matter the carrier they are handed over to, so there is no communication breakdown between the sender and recipient.
TrackingMore’s tracking system is integrated with over 1226 global couriers, which guarantees that even with multiple handlers along the parcel’s journey, your team and customers can maintain high visibility into its status, helping to minimize customer anxiety and enhancing their peace of mind while they await their orders.
Each DHL parcel is assigned a unique ID, the tracking number. It helps track the parcel's whereabouts during the delivery process and events occurring to it.
A DHL tracking number is a multi-character code sent by DHL through the order confirmation email when a customer orders delivery online. It can also be sent directly to the recipient by the shipper sending a package through DHL.
The DHL tracking number you receive through your confirmation email will vary depending on the DHL service the merchant or shipper uses to send over your parcel. The tracking number formats are as follows.
DHL Service |
Description of DHL tracking number formats |
DHL tracking number example |
DHL Parcel |
DHL Parcel tracking number features an alphanumeric 14-character tracking number |
30933736750716 |
DHL Express |
DHL Express tracking number features a 10-digit numerical-only number |
1835242905 |
DHL eCommerce Solutions |
DHL eCommerce tracking numbers will vary between 10 and 39 characters |
3338200762 |
DHL Global Forwarding |
DHL Global Forwarding tracking number is 26 characters long |
CNEAS200927000133746370342 |
What Can I Do If I Lost My DHL Tracking Number?
If you’ve misplaced or can’t recall your DHL tracking number, you can ask the merchant or shipper to resend it to enable tracking of your parcel. If this is not possible, you can also track the status of your shipment using the reference number if it was sent via DHL Express or DHL Freight.
Why Is My DHL Tracking Number Not Recognized?
This error occurs when you’ve keyed in the wrong waybill number. Please check it and enter again or contact the shipper or merchant.
When tracking your DHL shipments, it's important to understand the various statuses that might appear. One such status is the 'DHL Delivery Exception.' This occurs when there are unexpected events that prevent the delivery of a package on the scheduled date. Reasons might include weather issues, address discrepancies, or the recipient not being available.
Here is a breakdown of all key DHL tracking statuses you should know.
Status |
Meaning |
Item is Pre-Advised |
The DHL package has been assigned a shipping label but is yet to be handed over to the designated courier. |
Arrival Scan |
Your DHL package was scanned at the courier facility. |
In Transit/In Progress |
The DHL package you sent out or are waiting for is on its way to the assigned destination. |
Redirected |
The package’s delivery destination was wrong and must be redelivered. |
Returned Back to Sender |
The DHL package could not be delivered to the recipient and is on its way back to the sender. |
Arrived Overseas |
The DHL package was delivered to its overseas destination. |
Unsuccessful Delivery Attempt |
There was an issue with the delivery, and DHL could not hand over the package to the recipient. |
Poste Restante |
The DHL package arrived at the destination postal office and will remain there until the recipient can pick it up. |
Cleared Customs |
Your package has successfully gone through customs. |
Out for Delivery |
The package has been handed over to the courier and is on its way to your destination. |
TrackingMore’s DHL tracking API is a reliable shipment tracking solution that allows you to provide your customers with a convenient way of monitoring their parcels’ journeys in real-time to help you manage their expectations.
However, TrackingMore's shipment tracking API proves to be a more powerful alternative as it integrates with 1226 global couriers allowing you to have an end-to-end view of the entire shipment process.
Top brands, including DJI, Shein, Printify, and Amazon, trust TrackingMore’s API to help with the real-time tracking of customer shipments due to its reliable uptime of 99.9% and excellent data accuracy.
Integrating TrackingMore into your website is a simple process that does not require an extensive development team. You can have it up and running quickly and start tracking bulk DHL packages worldwide.
To learn more about our solution and how it can help your business, contact our sales team to book a demo today.
Below are some frequently asked questions about DHL shipment tracking to help you track your package.
DHL parcel tracking events start updating once the package arrives at their facility. This process can take up to 48 hours.
DHL Express shipping promises to deliver on the next possible business day, but several factors could affect this, including customs clearance, weather, and local holidays.
Your parcel tracking information may show it is heading to the wrong destination because of a mix-up in the address details. In this case, contact DHL immediately.
DHL International deliveries take 1-3 business days on average but will vary depending on various factors affecting transit times.
Regular DHL deliveries can be expected between 8 a.m. and 6 p.m. local time every Monday to Friday.
In case you run into any issues with your DHL parcel tracking, you can contact customer support through the following channels.
Contact Method |
Details |
Telephone |
1-800-225-5345 |
|
+1-480-418-5011 |
|
|
Social Media |
Twitter - https://twitter.com/DHLUSHelp Facebook - https://web.facebook.com/DHLUSA |
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