TrackingMore Order Tracking
- Pricing
-
Free to install. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.6 (302)
- Developer
- TrackingMore
Featured images gallery
Deploy branded order tracking to reduce WISMO calls, build customer trust and drive more revenue.
Track orders in real-time and resolve exceptions before customers complain. Create branded multilingual tracking pages and automate customer notifications to eliminate "Where is my order?" calls. Boost sales with smart product recommendations and upsell system. Display pre-purchase estimated delivery dates (EDD) to increase conversions. Hide Chinese origins in one click for seamless dropshipping. Access powerful analytics to optimize shipping. Contact us via live chat or email—24/7 support.
- Build branded multilingual tracking pages with EDD to eliminate WISMO calls.
- Automate smart email notifications to boost customer trust and engagement.
- Increase conversions with pre-sales EDD and intelligent upsell system
- Hide Chinese origin details with 1 click dropshipping mode for brand protection.
- Last-mile detection, automatic PayPal sync, analytics dashboard, 24/7 support.
- Popular with stores like yours
- Based in United States
Languages
English, French, German, Italian, Spanish, Chinese (Simplified), Portuguese (Portugal), Turkish, Polish, Swedish, and Chinese (Traditional)
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- DSers, CJ Dropshipping
- Easyship, Page Fly, Judge.me
- Headless, Hydrogen, Oxygen
- Loox, Slack, Paypal, Klaviyo
- Omnichannel Selling, Gorgias
- Storefront API, Remix React
Categories
Labels and packaging
Pricing
FREE
Free to install
50 shipments per month (Free)
Features
- Auto-sync shipment data
- Auto-detect carrier
- Customizable tracking page
- Estimated delivery date
- Dropshipping mode
- 24/7 support
Basic
$9 / month
or $90/year and save 17%
$0.05 per extra order
Features
- 200 orders per month
- Bulk export shipment data
- Customizable email notifications
- Discount upsell
- Tracking page automatic language
- Word masking
7-day free trial
Pro
$55 / month
or $550/year and save 17%
$0.05 per extra order
Features
- 2,000 orders per month
- Klaviyo,Paypal,Slack,Gorgias Integration
- Multiple stores subscription
- Delivery performance analytics
- Customer feedback survey
- Enhanced 24/7 live chat support
7-day free trial
Enterprise
$1,189 / month
or $11,890/year and save 17%
$0.05 per extra order
Features
- 70,000 orders per month
- Custom integrations
- Custom carrier integration
- Tracking page customization
- Priority 24/7 live chat support
- Dedicated account manager
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (302)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for seamless Shopify integration and real-time order tracking, enhancing customer satisfaction. It's praised for its analytics, customization, and language localization, allowing tailored tracking pages and streamlined carrier info. The app is easy to set up, user-friendly, and reliable, positively impacting shipping logistics. Customer support is consistently described as exceptional, with a responsive and professional team, making it a top choice for high-volume operations.
Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We appreciate your honest review and would love to understand more about your experience to improve our services. We understand and want to make this right for you.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it.
All is well now, and it's a good app.
With everything functioning properly, the app definitely deserves 5 stars.
Thank you so much for sharing your experience and for the kind 5-star rating! 🌟
We truly appreciate your patience while we worked through the concern, and we’re glad our team was able to identify and resolve it successfully. Hearing that everything is running smoothly now means a lot to us.
Your feedback motivates us to keep improving, and we’re happy to know you’re enjoying the app. If you ever need assistance or have suggestions, we’re always here to help 😊
Best regards,
The TrackingMore Team
he app works well in theory, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days.
We also noticed that the “Sync orders once” button doesn’t work as expected. It runs, but nothing actually updates. Even bulk retracking frequently fails to pull the latest status.
Their own support team has confirmed that USPS and DHL syncs can take up to 48 hours, but that’s simply not realistic for high-volume stores. We were on their highest plan, yet in the last period the app became increasingly unreliable — tracking statuses wouldn’t update, manual syncs didn’t work, and overall visibility broke down.
Because of this, we decided to leave TrackingMore. If you run a high-volume operation, TrackingMore is not a reliable partner right now.
That said, I want to highlight that Ellyn, our assigned agent, was always kind, professional, and genuinely tried to help. She deserves 5 stars for her effort and attitude. Unfortunately, the company and the app itself deserve 1/5, due to ongoing technical issues that were never fully resolved.
It’s a shame, because the platform has potential — but until these core problems are fixed, it’s very hard to trust it operationally.
Hi there,
Thank you for sharing your feedback. I’m sorry to hear about the delays you’ve experienced, and I understand how important timely updates are for your operations.
We’ve reached out to you directly via email. Our team is continuously working on improving update times, and your feedback helps guide those improvements.
Thank you for giving our platform a try — we hope you’ll allow us the opportunity to address this and provide a more reliable experience moving forward.
Best regards,
Support
App support provided by TrackingMore.
Resources
Developer
WING CHEUNG IND BLDG 58-70 KWAI CHEONG ROAD NT, HongKong, NT, 999077, HK
Launched
August 13, 2018
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store
-
View customers
Customer data
-
View products
Products, collections
-
Edit orders
All order history, shipping information, assigned fulfillment, order fulfillments, merchant managed fulfillment, third-party fulfillment
-
Edit Online Store
Online Store script tags, theme, Online Store page content on a path controlled by the app
Featured in
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window