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Auexpress Group is a professional international logistics services provider with a special focus on the China-Australia route. Auexpress Tracking allows customers to receive complete and real-time logistics information from the parcel collection to the final arrival. With the assigned Auexpress tracking number, you can track your shipments on the Auexpress official website or through the powerful third-party package tracking platform– TrackingMore.
This article presents the necessary knowledge you should know about Auexpress tracking and further thoroughly introduces the advanced alternative TrackingMore for a more efficient and rewarding tracking experience.
Founded in Guangzhou in 1998, Auexpress Group has grown to become a leader in the China-Australia logistics industry. Expanding its operations to the Australian market in 2008, the company has extended its robust service network globally, with offices in China, Australia, and Southeast Asia, and through intensive partnerships with top-tier global transport agents, which established itself as one of the largest logistics service providers in this sector.
With its rich industry experience, professional teams, and abundant transportation resources, Auexpress offers a diverse range of services, including express deliveries and cargo handling. Auexpress is not only accredited as a Regulated Air Cargo Agent (RACA) and a Customs Supervised Warehouse Agent (77G) but also a member of the International Air Transport Association (IATA), underscoring its commitment to quality and regulatory compliance.
Exclusively focusing on the China-Australia logistics market, Auexpress Group provides a comprehensive range of shipping services, catering to various needs of individuals and businesses. Below are the details of some shipping services offered by Auexpress.
Auexpress is dedicated to providing high-quality express services for different clients in Australia and ensures fast, safe, and reliable delivery of goods.
Below presents some key points of this service:
Auexpress provides an efficient, convenient, and cost-effective export cargo shipping service from China to Australia for overseas buyers and also benefits domestic individuals who want to send parcels abroad.
Here are some highlights of this service:
Auexpress not only offers local logistics in Australia but also renders transshipment to China. Local logistics service, featuring rich types of local services, is designed for Chinese and Australian traders, retailers, brands, and purchasing agents. The service greatly benefits from the comprehensive logistics network established by Auexpress with various warehouses, distribution centers, and abundant transportation resources. Thanks to the network and modern management systems, Auexpress contributes to building an efficient, flexible and convenient supply chain and further improves the competitiveness of businesses.
Furthermore, the robust warehousing network and transportation resources facilitate another service: transshipment to China. Transshipment to China service provides a one-stop transshipment solution for domestic buyers, including individual buyers, cross-border e-commerce and group-buying websites, etc. Domestic buyers use Auexpress warehouses as the delivery addresses and Auexpress will take full charge of the following delivery process. By cooperating with domestic courier resources, Auexpress also provides door-to-door delivery and other value-added services. The advanced transshipment order system also allows customers to track their packages in real time on the Auexpress website.
Auexpress has established a vast global import-export freight forwarding network with rich transportation resources and broad geographic coverage to tailor the best logistics solutions for different industries.
Auexpress Air Freight offers a trustworthy global service based on the following features.
Strategic Partnerships: Auexpress has established long-term partnerships with leading international airlines and freight companies, which allows it to become the major freight forwarder of airlines in the China-Australia market and offer competitive air freight rates and resources.
Global Network: Auexpress connects more than 1,000 airports all over the world and establishes a block space agreement in the Australian market to ensure transportation capability.
Customer-Centric Services: The Auexpress professional team provides customers with full-process air freight forwarding guidance, simplifies import and export document processing, and works together to address international compliance issues for global airfreight imports and exports.
Comprehensive Support: Auexpress utilizes an in-house developed air freight forwarding system that allows continuous tracking at each stage of the shipping process to ensure the transparency and safety of the logistics process while serving as a supply chain partner for customers.
Auexpress focuses on global sea freight services and has the following advantages.
Overseas agency network: Partnering with world-famous agencies such as Maersk, Australia National Shipping, China Merchants Container Lines Co., Ltd., etc., Auexpress has built an extensive overseas agency network for import and export containers, covering major ports and mainland cities around the world.
Diversified sea freight services: Auexpress offers FCL, LCL and local port services with competitive freight prices to cater to different customers’ needs.
Risk management: Auexpress has an experienced service team that customizes the best transport solutions for customers, guides them to avoid import and export risks, and handles difficult problems in the process of cargo import and export.
Timelines and security: Auexpress ensures punctual delivery regardless of the routes and flight density.
Cargo tracking system: Auexpress features a specialized ocean freight forwarding system to help customers timely and efficiently track their shipments’ status.
Exclusive express service handles most of the work for customers during international logistics, including customs declaration and clearance, last-mile delivery and so on. The following table introduces the five exclusive routes.
Exclusive Routes |
Features |
Time Frame |
Australia to Hong Kong |
|
3-10 working days |
Australia to Taiwan |
|
2-4 working days |
Australia to New Zealand |
|
4-6 working days |
China to Hong Kong |
|
Overnight delivery |
China to New Zealand |
|
Timely delivery |
You can track your delivery progress through the official website or the powerful alternative tracking platform – TrackingMore. Please consult the tutorial provided below to get an in-depth look at how to track Auexpress shipments.
To track Auexpress packages on the official website, please:
TrackingMore is a user-friendly and outstanding third-party tool for tracking Auexpress shipments. It not only supports Auexpress tracking but also integrates 1337 carries simultaneously and delivers an all-in-one tracking solution.
To track Auexpress shipments on TrackingMore, please:
When tracking your parcels with Auexpress, limitations, such as restricted query quantities and delayed updates, may arise sometimes. This is where TrackingMore emerges as a more enhanced and comprehensive alternative.
For a more detailed introduction to the powerful functions of TrackingMore, you can visit the TrackingMore Feature pages.
Auexpress assigns unique tracking numbers as identifiers for both domestic and international shipments. With tracking numbers, customers can track their parcels online and stay informed of the status and locations of their shipments during the entire delivery. Since Auexpress offers various types of logistics services, the tracking numbers are in different formats accordingly.
Usually, Auexpress tracking numbers have two formats:
A 13-digit number, for example, 660009952749, 770012513158.
A combination of 2 letters and 12 digits, starting with the two letters, for example, ZH09288013322, ZZ08117809762.
Please note that other formats of Auexpress tracking numbers are also available. If your tracking numbers are not working, please contact Auexpress customer service for further detailed information.
The following table presents the common tracking statuses you may see when tracking your shipments with Auexpress.
Tracking Status |
Meaning |
Waybill Created, Awaiting Pickup |
The waybill has been created and the package is waiting for pickup by logistics service providers. |
Waybill Scanned, Sorting in Progress |
The package has been scanned and is currently being sorted for transport. |
Processing in Warehouse, Awaiting Flight Arrangement |
The package is under process in the warehouse and is waiting for flights. |
Flight Scheduled |
The flight for the package has been scheduled. |
Customs Declaration Submitted, Package Sent to Airport |
Customs declaration has been submitted, and the package has been sent to the airport. |
Flight Departed |
The flight for the package has departed. |
Arrived at Customs |
The package has arrived at customs. |
Customs Clearance in Process |
The package is under customs clearance. |
Collected by local logistics agent |
The package has been collected by the local logistics agent. |
Sorting Completed, Ready for Dispatch |
The package has been sorted and is ready for dispatch. |
In Transit to Logistics Distribution Center |
The package is in transit to the logistics distribution center. |
Arrived at Logistics Distribution Center |
The package has arrived at the logistics distribution center. |
In Transit to Destination |
The package is in transit to its destination. |
Delivered |
The package has been delivered to its destination. |
If you operate your own business and want to optimize your Auexpress shipment tracking process, TrackingMore is a good choice.
TrackingMore provides Auexpress tracking service thanks to its powerful API seamlessly integrated with 1337 carriers. By incorporating the TrackingMore API into their systems, businesses can benefit from precise, regularly updated tracking information, ensuring a comprehensive and efficient tracking experience.
Unlike logistics APIs limited to a single carrier, TrackingMore API consolidates tracking across multiple carriers into one unified platform. Thus, TrackingMore is ideal for businesses that want to simplify tracking operations and improve customer service.
TrackingMore API has the following advantages:
TrackingMore API greatly improves the seamless tracking experience and substantially facilitates logistics management. Sign up for a free trial today!
Normally, it takes about 1-2 weeks for China's small parcel route and the Pioneer Hong Kong line and 3-7 working days for the Pioneer Taiwan route. However, it should be noted that delays can happen due to many factors, such as customs inspections, special festival activities, and so on.
Auexpress system instantly updates relative information as soon as the package is scanned. If you cannot find the information, problems may occur in two aspects: the tracking number or the handover of the package. Therefore, in such cases, you should first confirm that the tracking number of the shipping receipt is correct. If the number is correct then you should verify with the sender/authorized agent whether the parcel has been given to the driver and ask for the relevant handover receipt for cross-verification with Auexpress.
Each package has a corresponding tracking number, with which you can track your package on the Auexpress official website or through the handy and multifunctional alternative – TrackingMore. We will offer efficient and timely tracking for you from dispatch to the final destination.
Auexpress ensures reliable last-mile delivery. Normally, you can get your packages in self-pickup points, parcel lockers, or from property management/doorman. In addition, you can contact the delivery person or Auexpress customer service directly.
You can contact Auexpress Customer Service through the following options.
Channels |
Details |
Telephone |
Australia - 1300 079 988 China - 4008 000 361 |
Address |
Sydney Headquarters 42 Boorea Street, Lidcombe NSW 2141 Melbourne Branch 189-199 Browns Road, Noble Park North VIC 3174 |
|
|
Business Hours |
Mon-Fri 9:00-17:00 |
Customer Complaints |
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