{"id":7615,"date":"2025-03-20T15:32:13","date_gmt":"2025-03-20T07:32:13","guid":{"rendered":"https:\/\/www.trackingmore.com\/blog\/?p=7615"},"modified":"2025-04-25T19:02:28","modified_gmt":"2025-04-25T11:02:28","slug":"magento-shipping-tracking","status":"publish","type":"post","link":"https:\/\/www.trackingmore.com\/blog\/magento-shipping-tracking\/","title":{"rendered":"The Complete Guide to Magento Shipping Tracking [2025]"},"content":{"rendered":"\n

Magento, designed for intermediate to enterprise-level e-commerce, offers powerful customization and scalability. However, when it comes to shipping tracking, many merchants find themselves at a crossroads: <\/p>\n\n\n\n

    \n
  1. Use Magento’s native order tracking features<\/li>\n\n\n\n
  2. Install extensions from Adobe Commerce Marketplace<\/li>\n\n\n\n
  3. Integrate professional third-party shipment tracking software<\/li>\n<\/ol>\n\n\n\n

    Each option offers different capabilities and complexities. In this guide, we\u2019ll explore Magento shipping tracking solutions in detail, helping you make an informed decision for your business needs.<\/p>\n\n\n\n

    How does Magento Native Shipping Tracking Work?<\/strong><\/h2>\n\n\n\n

    Magento offers shipping tracking capabilities for four major carriers: UPS, USPS, FedEx, and DHL, allowing merchants and customers to conveniently track their orders on the platform.<\/p>\n\n\n\n

    Essentially, Magento has already built connections with these carriers through their APIs to pull tracking data. Merchants only need to sign up for carrier accounts and enter their key information (like API keys, account numbers, etc.) in the Magento platform to activate this functionality.<\/p>\n\n\n\n

    So, how do you configure these supported carriers for your store?<\/strong> How to create and track the shipments on Magento?<\/strong> To demonstrate the process, let’s take UPS as an example. <\/p>\n\n\n\n

    Meet Jenny, who runs a pottery studio in New York. One of her customers has specifically requested UPS shipping, and she wants to set up this shipping option. Below is the typical process she should follow.<\/p>\n\n\n\n

    1. Getting Started with Shipping Carriers<\/strong><\/h3><\/div>\n\n\n\n

    Step 1: Open a UPS shipping account<\/strong><\/h4>\n\n\n\n

    Before setting up UPS shipping on Magento, Jenny must sign up for a UPS account<\/a>. Once that\u2019s done, she needs to request API credentials from UPS, including the access key, UPS ClientID, and UPS Client Secret. She’ll also need to note the gateway URL (for API integration) and tracking URL (for shipment tracking access) provided by UPS.<\/p>\n\n\n\n

    Step 2: Enable UPS in Magento<\/strong><\/h4>\n\n\n\n

    With the UPS account created and API credentials ready, it’s time to enable the carrier in Magento. Jenny should:<\/p>\n\n\n\n

      \n
    1. Log in to her store\u2019s Magento admin panel<\/li>\n\n\n\n
    2. Go to Stores<\/strong> > Setting<\/strong>s > Configuration<\/strong><\/li>\n\n\n\n
    3. Choose UPS as Delivery Methods<\/strong><\/li>\n\n\n\n
    4. Set Enabled for Checkout<\/strong> to Yes<\/li>\n<\/ol>\n\n\n\n

      Step 3: Configure UPS API for shipping and tracking<\/strong><\/h4>\n\n\n\n

      Now that Jenny has enabled UPS for her store, she must proceed to enter the API credentials to automate the shipping process and enable UPS package tracking<\/a>. Let’s walk through the exact steps she needs to follow to complete this setup.<\/p>\n\n\n\n

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      1. Type in the UPS API credentials: UPS ClientID as User ID<\/strong>, UPS Client Secret as Password<\/strong><\/li>\n\n\n\n
      2. Set Mode<\/strong> to Live to send data to the UPS shipping system over a secure connection (Development mode does not send data over a secure connection.)<\/li>\n\n\n\n
      3. Verify the Gateway URL<\/strong> required to send requests. Use a sandbox URL (https:\/\/wwwcie.ups.com\/<\/a>) for test mode and a production URL (https:\/\/onlinetools.ups.com<\/a>) for live requests<\/li>\n\n\n\n
      4. Verify the Tracking URL using the same domain pattern as the Gateway URL. Make sure to use the respective endpoints for each request with the given host<\/li>\n\n\n\n
      5. Enter the Origin of the Shipment<\/strong>. In Jenny\u2019s case, the shipments originated in the United States<\/li>\n\n\n\n
      6. At this point, Jenny can Enable Negotiated Rates<\/strong> if her store has special rates with UPS<\/li>\n\n\n\n
      7. Set the Live Account<\/strong> to Yes to run UPS in production mode and offer the shipping method to her customers<\/li>\n<\/ol>\n\n\n\n
        \"Magento<\/figure>\n\n\n\n

        It’s worth noting that besides the four major carriers (USPS, UPS, DHL, and FedEx) natively supported in Magento, merchants can also add custom carrier partners that better suit their specific shipping needs. Learn more about Magento’s official guidance on adding custom carriers<\/a>.<\/p>\n\n\n\n

        2. Creating and Tracking Shipments in Magento<\/strong><\/h3>\n\n\n\n

        After configuring UPS shipping, Jenny must first create shipments on the order page before tracking them. She has two ways to track shipments in Magento.<\/p>\n\n\n\n

        Using the Order Page<\/strong><\/h4>\n\n\n\n
          \n
        1. At the admin panel, Jenny should go to Sales<\/strong> > Orders<\/strong><\/li>\n\n\n\n
        2. Then click View <\/strong>in the Action column for the order requiring UPS shipping<\/li>\n\n\n\n
        3. Click Ship <\/strong>to create the shipment<\/li>\n\n\n\n
        4. Scroll down to Payment and Shipping Method and click Add Tracking Number<\/strong><\/li>\n\n\n\n
        5. Set the Carrier<\/strong> to UPS and enter the tracking Number<\/strong><\/li>\n\n\n\n
        6. Finally, click Track Order<\/strong><\/li>\n<\/ol>\n\n\n\n

          Note:<\/strong> If you want to track Magento orders from a custom carrier not included in the default options, you can set Carrier<\/strong> to Custom Value, enter Title<\/strong> for the custom carrier, and enter the tracking Number<\/strong>. All this should be based on the configuration done previously.<\/p>\n\n\n\n

          Using the Shipment Page<\/strong><\/h4>\n\n\n\n

          Jenny can also use this alternative method if she\u2019s created the order shipment on the order page. The tracking information can be edited as follows.<\/p>\n\n\n\n

            \n
          1. At the admin panel, go to Sales<\/strong> > Shipments<\/strong><\/li>\n\n\n\n
          2. Find and open the shipment requiring UPS shipping in edit mode<\/li>\n\n\n\n
          3. Scroll down to Payment and Shipping Method<\/strong><\/li>\n\n\n\n
          4. Select UPS as the Carrier<\/strong><\/li>\n\n\n\n
          5. Enter the tracking Number<\/strong> and click Add<\/strong><\/li>\n\n\n\n
          6. Finally, click Track this Shipment <\/strong>(should be in edit mode)<\/li>\n<\/ol>\n\n\n\n

            Also, Jenny can click Send Tracking Information<\/strong> to send her customer an email with the tracking number and shipping status.<\/p>\n\n\n\n

            \"A<\/figure>\n\n\n\n

            Streamlining with Shipping Labels <\/strong><\/h4>\n\n\n\n

            While the methods above work well, Jenny can further automate the process using Magento’s shipping label feature, which automatically generates tracking numbers for orders:<\/p>\n\n\n\n

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            1. First, she should ensure her UPS account is configured to support labels<\/li>\n\n\n\n
            2. Once set up, Magento can automatically connect to UPS, submit the order information, and retrieve both a shipping label and tracking number in one step<\/li>\n<\/ol>\n\n\n\n

              To create shipping labels for new shipments:<\/p>\n\n\n\n

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              1. At the admin panel, go to Sales<\/strong> > Orders<\/strong><\/li>\n\n\n\n
              2. Open an order with a Pending<\/strong> or Processing<\/strong> status<\/li>\n\n\n\n
              3. Click Ship<\/strong> in the upper-right corner<\/li>\n\n\n\n
              4. Confirm shipping details as required by UPS<\/li>\n\n\n\n
              5. Select Create Shipping Label<\/strong> at the bottom right<\/li>\n\n\n\n
              6. Click Submit Shipment<\/strong> and OK<\/strong><\/li>\n<\/ol>\n\n\n\n

                For existing shipments:<\/p>\n\n\n\n

                  \n
                1. From her Admin sidebar, go to Sales<\/strong> > Operations<\/strong> > Orders<\/strong><\/li>\n\n\n\n
                2. Identify the UPS order in the grid and open its shipping form<\/li>\n\n\n\n
                3. Click the Create Shipping Label<\/strong> option under the Shipping and Tracking Information section<\/li>\n\n\n\n
                4. Assign the customer’s orders to the appropriate packages and click OK<\/strong><\/li>\n\n\n\n
                5. She can then click Show Packages<\/strong> to review the package information<\/li>\n<\/ol>\n\n\n\n

                  This approach eliminates the need for Jenny to manually enter tracking numbers for each order. Any new tracking numbers are added to existing ones rather than replacing them.<\/p>\n\n\n\n

                  Once Jenny has shipped the pottery order, her customer can track it by going to My Orders<\/strong> > View Order<\/strong> > Track Shipment<\/strong> in their account.<\/p>\n\n\n\n

                  Is Magento Native Shipping Tracking Enough for Your Business?<\/strong><\/h2>\n\n\n\n

                  Yes, if your business ships only 50 packages via UPS a month, then Magento native shipping is totally enough.<\/p>\n\n\n\n

                  Let’s look at what Magento’s native tracking offers.<\/p>\n\n\n\n

                  Key Features of Magento Native Shipping Tracking<\/strong><\/h3>\n\n\n\n