How Can I Track My GDEX Package?
To track a shipment, customers simply need to enter their tracking number on the GDEX website, mobile app, or a third-party shipment tracking platform. The tracking system will then provide real-time updates on the shipment's location, status, and estimated delivery date. Platforms like TrackingMore are proving to be more reliable especially when tracking shipments that go through different carriers.
1. Tracking GDEX Packages via the Official Website
- Go to the GDEX website.
- Enter your consignment number in the "Consignment Number" field.
- You could also enter the "Customer Reference Number".
- Click on the "Track" button.
The tracking system will display the shipment's location, status, and estimated delivery date. You can also search 20 consignment numbers at once.
2. Tracking GDEX Packages via the Official Mobile App
- Download the GDEX mobile app from the App Store or Google Play.
- Enter your tracking number in the field provided on top of the app.
- Press the "Enter" button on the keyboard to begin tracking.
The tracking system will display the status of your shipment, including its location, estimated delivery date, and any other relevant information.
3. Tracking GDEX Packages via TrackingMore
- Go to the TrackingMore website.
- In the "Main menu, select "Carriers".
- Search for GDEX through the search bar or on the list provided.
- In the "Tracking Number" field, enter your tracking number.
- Click on the "Track" button.
With a powerful tracking API, TrackingMore can not only track GDEX’s packages but packages from over 1100 LSPs as well. TrackingMore partners with more than 1100 LSP partners, creating a strong global tracking network.
GDEX Tracking Number
GDEX uses a unique consignment number to offer customers insights into the status of shipments. The GDEX consignment number is an alphanumeric code that is used to track the shipment of a package or parcel through the GDEX network. The tracking number is unique to each shipment and is assigned by GDEX when the package is picked up.
Each segment of the tracking number holds significance, representing specific information related to the shipment's origin, destination, and other relevant details. Variations may occur based on the specific GDEX services and regions.
The format of a GDEX tracking number is as follows.
- MY12345678901
- MY98765432102
The first two letters are the country of origin code. In the case of GDEX, the country code is always "MY". But if the shipment is coming from another country it will have a different code, like "CNMYG" which is from China. The first 3 digits of the tracking number represent the GDEX branch that processed the shipment. The next 6 digits of the tracking number represent the consignment number. The last 2 digits of the tracking number are checksum that is used to verify the authenticity and accuracy of the tracking number.
Authentic GDEX tracking numbers adhere to the carrier's prescribed format. Be cautious of discrepancies or irregularities in the number's structure, as they might indicate potential issues. Legitimate tracking numbers are alphanumeric, and any deviation from this norm could be a red flag for fraudulent activity.
GDEX Tracking Status
When tracking your GDEX package on the official website, app, or third-party parcel tracking platform like TrackingMore, you might encounter various terms that provide insights into your shipment's current status. Here's a simplified explanation of the common tracking statuses you might come across.
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Status
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Meaning
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Delivered
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The shipment has been delivered to the recipient. The recipient may be required to sign for the shipment.
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Out for delivery
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The shipment is out for delivery to the recipient. The recipient should expect to receive the shipment within the next few hours.
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Inbound to destination
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The shipment has arrived at the destination hub and is being processed for delivery.
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Outbound by PJY Hub
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The shipment has left the PJY Hub and is in transit to the next destination.
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Picked up by courier
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The shipment has been picked up by a courier and is on its way to the destination.
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Success
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The shipment has been processed successfully.
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Pending
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The shipment is awaiting pickup by GDEX. This status may be displayed for a few hours or even a few days, depending on the pickup schedule for the area where the shipment is.
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Pickup
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The shipment has been picked up by GDEX and is in transit to its destination.
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InTransit
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The shipment is in transit to its destination.
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Returned
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The shipment has been returned to the sender. This may happen for a variety of reasons, such as an incorrect address or an undeliverable package.
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Claim
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The shipment is under investigation for a claim. This may happen if the shipment is lost, damaged, or stolen.
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Unsuccessful delivery
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The shipment was unable to be delivered to the recipient for some reason. This could be because the recipient was not home, the address was incorrect, or there was a problem with the delivery service.
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Invalid Consignment Number
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This status means that the tracking number is not valid. This may happen if the tracking number was entered incorrectly or if the shipment has not yet been shipped.
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About GDEX
GDEX is a leading delivery services provider with an increasing presence in South East Asia. Based in Malaysia, the company has operations in Singapore, Indonesia, and Vietnam. It offers a wide range of express delivery services, including same-day delivery, bulk shipment delivery, on-board courier service, cash on delivery, etc. GDEX also offers a variety of value-added services.
Since it was founded in 1997, GDEX has grown rapidly over the years and now has a network of over 1,000 service centers in Malaysia, Singapore, and the surrounding regions. GDEX handles over 350,000 parcels per day with a customer base of over 500,000 businesses. GDEX has a fleet of over 1,500 vehicles and employs nearly 5,000 people.
How to Contact GDEX Customer Support
When it comes to ensuring a smooth and efficient shipping experience, GDEX understands that access to reliable customer support is essential. The company offers a range of convenient methods for you to get in touch with their dedicated support team.
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