In trackingmore, you can customize 5 email templates for 5 tracking statuses: Transit, Out for Delivery, Delivered, Exception and Failed Attempt. You can customize different templates according to different situations. ##### Sender Info  If the email address is your Trackingmore login email, it may cause confusion and make it look unprofessional. But you can customize the name and email address that prefer to use to send to your customers. Click the status to customize different templates. You can write your own subject for different templates. Please notice that only {title} can be included in subject as a liquid label.  ##### Content You can include the liquid label in the content. | Label | Description | | :------------: | :------------: | | {tracking_code} | Shipment Tracking Number | | {carrier} | Carrier Name - English | | {carrier_cn} | Carrier Name - simplified Chinese | | {carrier_contact} | Carrier Contact Number | | {dc_carrier_contact} | Destination Country Carrier Contact Number | | {status} | Shipment Status | | {detailed_status} | Latest Shipment Tracking Info | | {last_date} | Latest Update Time | | {track_link} | Shipment Unique Tracking Link | | {days_number} | Total Days Shipment On Route | | {customer_name} | Customer Name | | {title} | Product Title | | {order_id} | Product Order ID | | {comment} | notes you add in each tracking |