How Can I Track My Hong Kong Post Package?
Tracking your Hong Kong Post packages is key to ensuring your peace of mind during the shipping process and planning your schedule well to ensure successful delivery. You can track your Hong Kong Post parcels through the following channels.
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Via the Hong Kong Post Official Website
When you visit the Hong Kong Post official website, you open yourself up to a host of vital tools that will help improve your experience shipping or expecting a package through this postal courier. One of them is the package tracking tool on the website. You can use it to track your shipments through the following procedure.
- Open the Hong Kong Post official website.
- On the homepage, to your right, click on the “Track and Trace” option from the menu list.
- When the tracking page loads up, enter your package’s tracking ID (you can input up to 30 tracking numbers).
- Pass the verification step and click the “Track” button.
- Hong Kong Post will retrieve the item’s tracking report and display it after refreshing.
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Via the Hong Kong Post Mobile App
Hong Kong Post has also made package tracking on the go possible through its mobile app available for download and use on iOS, Android, and Huawei devices. You can get the latest tracking status on your package using the app by following the process below.
- Download and install the Hong Kong Post mobile app.
- Launch the app and tap on the “Tracking” icon to redirect to the tracking page.
- Enter the shipment’s tracking code and click the search button on your keyboard.
- The full tracking report for the package will be displayed on a new screen.
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Via TrackingMore (Powerful Third-Party Platform)
TrackingMore is a reputable independent shipment tracking platform trusted by users worldwide to help them track the movements of their packages. This website also supports Hong Kong Post tracking and helps you access timely information on up to 50 packages at once. To use TrackingMore, follow this workflow.
- Go to the TrackingMore website on a browser you trust.
- Click the “Carriers’ option at the top of the homepage.
- On the carriers list that shows up, search Hong Kong Post using the search box and select the matching result.
- Type in your package’s tracking number into the tracking box on the next page and click “Track” to get started.
- Wait a moment as TrackingMore populates the tracking results to display on a new page.
The main advantage of using TrackingMore over any other Hong Kong Post package tracking method is that it allows you to track items handled by other logistics service providers. TrackingMore connects to a global carrier network of 1536 carriers facilitating multi-carrier tracking in one place. With this platform, you can keep an eye on all your shipments on the same website with no need to switch to individual carrier platforms which are often slow during the peak shopping season.
TrackingMore has also developed a tracking API designed to help logistics service providers, online marketplaces, e-commerce websites, and other businesses that want to keep an eye on their shipments integrate tracking information into their systems. Implementing this solution connects your business to 1536 carriers through a single API, eliminating the need to set up each carrier API.
Hong Kong Post Tracking Number
A tracking number is a one-of-a-kind code assigned to a package by a shipping company to help identify it as it journeys from origin to destination. Hong Kong Post tracking numbers serve a similar purpose and are also used by customers to track the whereabouts of their shipments and the shipping events concerning them.
Hong Kong Post tracking numbers have a unique alpha-numeric format with 13 characters. These tracking numbers feature two letters at the start and end enclosing nine digits in between. It is worth noting that Hong Kong Post also has 14-character tracking numbers available. Below are examples of Hong Kong Post tracking numbers for illustration purposes only.
-LB584398546HK
-EA367100345HK
-LP058258549HK
Locating your Hong Kong Post package tracking number is as easy as checking the shipping confirmation email sent by Hong Kong Post. If you are expecting items that you bought online to be delivered, you can check the purchase invoice or order confirmation email for the tracking number. Asking the merchant or sender to share it with you is also another viable option. Another alternative is to log into your Hong Kong Post account and check your shipments.
Senders can find the tracking number on the postage receipt issued by Hong Kong Post when they paid for the shipment. Logging into your Hong Kong Post account and looking at your shipments will also let you know a package’s tracking number.
Hong Kong Post Tracking Status
Hong Kong Post tracking statuses are the messages displayed in a tracking report when you lookup a package’s shipping progress using the Hong Kong Post track and trace tool. The table below shows some of the most common tracking statuses by this postal courier and their meaning.
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Hong Kong Post Tracking Status
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Meaning
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Posted.
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The customer has paid for postage and dropped off the package at a Hong Kong Post facility.
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Arrived at processing center.
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The package has been scanned at a Hong Kong Post processing facility.
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Process completed for departure.
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After processing and sorting, the item is now ready for shipping from the Hong Kong Post facility to its destination.
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Handed over to carrier/Left for destination.
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Hong Kong Post has handed over the package to an international carrier partner who will ship it to its destination country.
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Arrived at processing center (inward office of exchange).
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The shipment is being processed at the point of entry in the destination country.
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Presented to customs.
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Customs officials in the destination country have been issued the item for inspection.
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Held by customs.
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The package is still being checked by the customs officials in the destination country.
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Released from customs.
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The item has satisfied all import requirements and will be allowed entry into the destination country.
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Released from customs/Dispatched from processing center (inward office of exchange).
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The package will be transported from the airport to the carrier partner’s delivery office closest to the recipient’s location.
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Arrived at delivery office.
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The package was delivered to the delivery office and scanned before it starts the last-mile journey.
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Delivered.
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The recipient has received the package successfully.
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About Hong Kong Post
Hong Kong Post is the official postal services provider of Hong Kong. It was established in 1841 to serve merchants who were trading near Victoria Harbour after they complained about the lack of postal services. Hong Kong Post primarily offers international and domestic delivery of letters, parcels, and registered mail. Other services it offers include stamps and philately selling and collection of utility bill payments on behalf of state agencies.
Since 1877, Hong Kong Post has been an official member of the Universal Postal Union, which has helped it maintain the highest service standards in its postal services operations. In recent times, in response to changing customer needs, Hong Kong Post has innovated to include e-commerce delivery services. Hong Kong Post also has a unique EC-GET service that lets recipients choose a collection point for their mail instead of home delivery. Hong Kong Post also operates iKiosks which are automated kiosks for self-service mailing and postage purchase.
How to Contact Hong Kong Post Customer Support
If you have any general inquiries or complaints, you can contact the Hong Kong Post customer support through the following official channels.
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