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Purolator Tracking

Purolator is a courier company in Canada that has been confidently shipping for 60 years. Purolator tracking service is a professional way to track your delivery. Each package is assigned a unique tracking number, allowing you to monitor its progress until it reaches its destination.

Purolator's tracking system is accessible both domestically and internationally. You can track your package easily through the Purolator site, an international tracking system to monitor real-time updates about your parcel. You can find information about the current location, estimated time, and delivery status through the Purolator tracking system.

How Can I Track My Purolator Package?

Purolator is Canada's courier service, offering worldwide package deliveries. Purolator updates its customer on the current status of their package. That will enhance their experience and make them hassle-free. Generally, you can track the status of your package by using various methods, including their official website, Mobile application, and a third-party parcel tracking platform like TrackingMore.

  • Via the Purolator Official Website 

Purolator tracking page

To track your Purolator package, follow the following steps.

1. Visit the homepage of Purolator's official website.

2. Locate the tracking number box and enter the tracking number of your Parcel.

3. Click the tracking button to initiate the tracking process for your delivery package.

4.  Then the page will display real-time updates about your package. 

Purolator tracking status

2. Via the Purolator Mobile Application

Purolator tracking mobile app

To track your package with the Purolator mobile application, follow these simple steps.

  1. Download the Purolator mobile app from the Google Play Store (Android) or Apple Store (iOS).
  2. Install the app on your handset.
  3. Create an account within the app, or sign in if you already have one.
  4. Enter the tracking number for your package in the designated box and click on the tracking button.
  5. Your package's current location will be displayed within the app.

3. Via TrackingMore

TrackingMore Purolator tracking page

To track your package, follow these steps.

  1. Visit the TrackingMore website.
  2. Click the carriers button in the navigation bar.
  3. Search "Purolator" in the search bar above the carrier list.
  4. Enter your tracking number in the designated field and click on the track button.
  5. Then the page will display the updated tracking status of your package. 

TrackingMore Purolator tracking status

With a powerful tracking API covering 1487 LSPs worldwide, TrackingMore provides a one-stop tracking service. If you have many other packages that belong to different LSPs, you can track them in TrackingMore.

Purolator Tracking Number

The tracking number is an exclusive code assigned to a specific package. It is primarily used to track the package's location. This number is essential for the sender and receiver to determine the parcel’s real-time status.

The Purolator tracking number is a unique code of 12 characters that is printed on the shipment. After completing all the corresponding procedures with the shipping logistics, the sender receives this code via email. The code design is unique for each parcel; it either contains three alpha characters and nine numeric characters or is entirely numeric.

Below are the common Purolator tracking number formats and examples.

- 12 digits: 945234654987

- Three letters + 9 digits: WDR987234765

The PIN is the specific code assigned to the package such as the package identification number. It can provide real-time updates about the package. Purolator offers the tracking service by using the PIN and reference number as the tracking number. You can get both the PIN and reference number from the sender typically.

Purolator Tracking Status

Below is an explanation of the various logistical statuses of Purolator parcels.

StatusExplanation

Received by Purolator at <pickuo address> OR Received by Purolator

The package has been delivered to the Shipper of the Purolator for the carriage

Corrective Action – Currently in Transit

This package is in transit to the Purolator facility.

Shipment in transit

This package is in transit for the facility of the Purolator.

On Purolator Vehicle for delivery

This order is moved to its destination.

Left <location>

A Purolator shipment has been left for this order

Arrived at<location>

The shipment has been delivered to the Purolator location

New tracking number assigned - <new PIN>

A new tracking number is assigned to the package

Attempted delivery – Customer closed

Delivery was attempted, but the address mentioned was closed.

Address correction required

Correction in address is required for the delivery.

Attempted Delivery – Receiver unavailable

The package was delivered, but the receiver was not available at its location.

Attempted Delivery – Receiver Refused

The package was delivered, but the receiver refused to accept it.

Scheduled delivery appointment required

Delivery requires an appointment for the completion of the delivery.

The customer requested PM Delivery.

An appointment for delivery is required for completion in the afternoon/evening.

Pending Customer clearance

Shipment is waiting for clearance by its customs.

Delayed due to weather

The bad weather condition has delayed the package's transit.

Mechanical Delay – currently in transit

The existing mechanical issue has delayed the transit.

Delayed – Incomplete Shipment

A shipment of multi-piece is delayed temporarily.

Available for pickup

The package is available for pickup at the Purolator location, as mentioned in the box.

Left<location> OR In Transit in U.S.

U.S. in Transit

Delivered to the Receiver's Customs Broker

The package has been delivered to the broker of the receiver for further processing.

Cleared Custom at <location>

The shipment has cleared customs at the mentioned address

Delivered to<delivered address> OR Delivered

The package has been delivered to the mentioned address

No Scanning Detail Available

No scanning detail is available such as the package may not relate to Purolator or scanned by Purolator.

Invalid Tracking Number Entered – Please Re-enter

The entered number is not valid. Re-enter the valid PIN.

About Purolator

Purolator is an international logistics provider that principally works in Canada and the USA. This company was established in 1960 by Trans Canadian Couriers and was founded by two individuals. Later, it was merged with an oil company called Purolator. In 1987 the courier company returned to its original owners but retained its name. 

Purolator's business scope is involved in delivering packages from domestic to international level. With a strong network in Canada and the USA, this courier service has generated a revenue of $2.6 billion in 2021. Today, the Purolator has 175 operation facilities and 104 shipping centers.

Over the years, Purolator has delivered billions of packages with no sign of slowing down. The significant development in the company has evolved from simple mailing parcels to digitalization.

How to Contact Purolator Customer Service

Purolator is an excellent courier service in Canada that provides top-notch assistance to its customers. Here you will discover various options for contacting the Purolator support team.

Channel

Phone

Operation Hour

Customer Service

1-888-SHIP-123 (1-888-744-7123)

Mon-Fri: 7 AM - 9 PM
Sat & Sun: 8 AM - 8 PM

Freight Customer Service

1-888-302-8819

Mon-Fri: 7 AM - 8 PM ET

 

  

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4.8Peringkat keseluruhan
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Jimmy
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Jan 01, 2023
The driver stuck around and gave me a handy. Triple a service
Tracy
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Dec 15, 2022
I used the online live chat and the agent was able to locate the tracking number that I was trying to find. He was patient and stayed on the chat until the tracking number was found. He provided the date it was received as well as the location of the building and the person that signed for it. Thank you!
ree
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Aug 16, 2022
Called customer service a couple times needing help with a package and both the ladies I had were gentle, patient and super helpful. It was a bit of a wait on hold, but overall very pleased with the customer service of this company.
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