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How can I Track My PostNL Package?

As one of the largest players in the e-commerce market, PostNL provides you with real-time updates on the status of your orders, which can help reduce anxiety and improve overall customer experience. Generally, you can track the progress of your PostNL package using the official website, the Official Mobile App, and TrackingMore (a third-party platform).

1. Via the Official Tracking Page

• Open your web browser and go to the PostNL International tracking page.
• Enter your PostNL barcode/tracking number in the provided field (You can enter up to 150 tracking numbers at once).
• Click on the "BLAST OFF" button to initiate the tracking process.
• Then wait for the tracking results of your package.

2. Via TrackingMore

• Open your web browser and go to the TrackingMore website.
• On the TrackingMore homepage, click the “carriers” tab on the main menu.
• You can search PostNL in the search bar or the list provided on the page.
• Enter your PostNL tracking number into the search bar and click on the "Track" button.
• TrackingMore will fetch the tracking information for your PostNL package and display the current status, along with the latest tracking updates.

One of the great features of TrackingMore is that it can track not only PostNL packages but packages from over 1100 different logistics service providers (LSPs). So, if you have multiple packages from different carriers, you can track them all in one place with the help of TrackingMore.

PostNL Tracking NumberTrackingMore

PostNL tracking number is a unique 13-character barcode assigned to a package or shipment. It serves as a reference for tracking the package's journey from the point of origin to its destination for both the sender and recipient. The PostNL tracking number can be found on the shipping label that is affixed to the customer's package. It can also be found in the confirmation email that the customer received from the retailer when they placed their order.

For domestic deliveries, PostNL uses the 3S code which typically starts with the number 3 or 2 and the letter S, followed by a combination of letters and numbers (e.g. 3SABCD1234567). The first letter in the barcodes defines the service type. There is no standard use for the second letter, that is defined by the sending party itself. Most starting letters in use are U, R, L, A, C, and E. Where "R" is registered up to 2kgs and limited to approx. shoebox format so does not have to be a letter. However, for missed deliveries, the code will start with the letters' kg followed by some numbers (e.g. kg123456).

In the case of international deliveries, especially ones outside Europe, PostNL couples the 3s with s10 (e.g. AA000000009NL). The first two letters are service indicator codes which are assigned by the issuing country but some codes are used by all countries. The service indicator code is followed by an 8-digit serial number and a single check digit.  The last two letters signify the country that created the code (usually the country it was shipped from).

Currently, packets (L), Unregistered (U) and registered items (R) do not receive an additional 3s barcode and can be tracked via the s10 barcode in the PostNL systems. 

What Does My PostNL Tracking Status Mean?

Status	Meaning
The item is processed at the PostNL	Your parcel has been scanned into a PostNL depot or processing warehouse.
The item is at the PostNL sorting center	Your parcel has been sorted and is waiting to be dispatched to its next destination.
The item is pre-advised to PostNL	This means that the sender has created a shipping label for your parcel and has sent it to PostNL.
The item is on transport to the country of destination	Your parcel has left the country of origin and is on its way to your destination country
The item is on transport to the local sorting center	Your parcel has arrived in your destination country and is on its way to the local sorting center.
Item is cleared by customs	Your parcel has been cleared by customs and is now free to be delivered.
The item is out for delivery	Your parcel has been picked up by a PostNL driver and is on its way to your address
The item has been delivered successfully	This means that your parcel has been delivered to your address.
Delivery moment still unknown	Your shipment is expected but has not yet arrived or been processed at PostNL
The item is at the shippers warehouse	Your parcel is still at the warehouse of the sender.

About PostNL

PostNL is the primary postal and parcel service company in the Netherlands. Founded in 2011, it emerged from the split of TNT N.V., which was previously the Dutch national postal service and express delivery company. As an independent entity, PostNL retained the postal and parcel divisions, focusing on mail and parcel delivery services. 

PostNL's business scope encompasses a wide range of services, including domestic and international mail delivery, parcel delivery, e-commerce logistics, and value-added services like track and trace. Thanks to a strong network in the Netherlands, Belgium, and Luxembourg as well as 150 countries, PostNL generated €3.5 billion in 2021 from 350 million parcels.

The company has undergone significant developments and innovations in the postal industry. Over the years, it has adapted to changing market demands, evolving from traditional mail services to embrace digitalization and e-commerce logistics.

How to Contact Postnl Customer Support

PostNL boasts one of the best customer support in the industry. You can call its customer service hotline or email customer service representatives to assist you with inquiries and support related to mail, parcel deliveries, tracking, and other services.

PostNL is also active on various social media platforms, such as Twitter and Facebook. You can send them direct messages or post inquiries publicly, and their social media team will typically respond to your questions or concerns.

Alternatively, you can visit the official PostNL website and navigate to the customer service section to find answers to frequently asked questions (FAQs) or access their contact form. You can use the contact form to submit specific inquiries or issues.

Method	Address	Email	Phone
Customer Support	Postnl Customer Service https://www.postnl.nl/en/	customer.service@postnl.nl	+31 88 22 55 555
Head Office Address	23 Prinses Beatrixlaan, The Hague, South Holland, 2595 AK, Netherlands		088 22 55 555
Mailing Address	PO Box 30250 2500 GG The Hague