I too had the same experience. I ordered the Rugey Giant Pillow on 12/4/2018 and to date I have received nothing. In contacting Rugey they say that the USPS hasn't delivered it and the USPS says they never received it from Rugey. May emails were written. I tried calling multiple times but I just get a recording. I believe that this company is a scam so stay as far away as you can!!!!!