Last minute cancellation of a washing machine so I wasted a day off on Thursday. Then they promised they would deliver on Saturday, which I confirmed with them - 'will you definitely deliver on Saturday? I do not want to waste another day off' 'Yes, we will deliver on Saturday'. I received two text messages saying they would deliver today and they gave me an exact timeframe in a text yesterday. I was sat waiting around and phoned them. They then said they did not even have the washing machine and to get in touch with the company I ordered from. Another wasted day. Absolutely horrendous.