Have been waiting on my Christmas gift from family in Canada. Finally got notified that it would be delivered today. Sat in my flat all day waiting for it, checking the tracker regularly (which wasn't very accurate). Suddenly, I refresh and it says I missed the delivery! Despite being home WAITING FOR IT all day! The driver simply took a photo of the outside of my flat without actually trying to ring my flat number or in anyways. I suppose I was meant to sit outside in the cold for 3 hours until I saw the truck coming. Now they can't delivery until next week, when I will be at work all day. There was also no way to get ahold of a real human being to tell them about this issue. Absolutely frustrating and useless. Go with another company if possible!