How Can I Track My Shadowfax Package?
To track Shadowfax packages, you will need to have the tracking ID assigned to the shipments in question and plug them into the tracking tool on the company’s website or in a professional tracking platform like TrackingMore.
-
Via the Official Shadowfax Website
Shadowfax’s official website is a hub of information about the company and its service, as well as a go-to place for tracking their shipments. You can track a Shadowfax package through the following procedure.
- Visit the Shadowfax website via a browser of your choice.
- On the homepage, click the ‘Track Order’ button at the top right.
- A tracking page will load with a search field where you can input the package’s AWB number.
- Click the ‘Track Order’ button next to the query box to start tracking.
- Shadowfax will retrieve the tracking results and display them on the screen. You will need to verify your mobile phone number to get detailed information on the order.
Shadowfax has also developed a mobile app available to download and install from its website or Google Play. The app is easy to use and helps users manage their shipments and track the whereabouts of their orders conveniently.
-
Via TrackingMore (Powerful Third-Party Platform)
The TrackingMore platform is a dedicated shipment tracking website that allows you to check the delivery status of any package and know its whereabouts in seconds. To use TrackingMore for tracking Shadowfax packages, follow the steps below.
- Open the TrackingMore website and click ‘Carriers’ from the top of the homepage.
- Scroll down to the search box on the carrier list and search for Shadowfax.
- Click on the Shadowfax icon and proceed to enter your order’s tracking ID, then click Track.
- Wait a moment for TrackingMore to populate the latest tracking information on the order for you.
Online businesses today need hypervigilant package tracking technology that allows them to monitor the movement of packages and streamline logistics operations and customer communication. TrackingMore tracking API is designed to meet this need by integrating the tracking data of packages from 1537 carriers globally into your business system. Hockerty, Auckey, Ceneo, and Whoop are just some of the top brands that have revolutionized their logistics operations with TrackingMore’s tracking API.
Shadowfax Tracking Number
A Shadowfax tracking number, also referred to as AWB (airway bill) number on the website, is an alphanumeric code that is assigned to your order when a merchant books a shipping. The number helps to identify your package and locate it through the shipping process when tracked through a tracking platform like TrackingMore or the Shadowfax website.
Your Shadowfax package tracking number will vary in length from 14-16 characters and start with one or two letters at the beginning. A string of numbers will follow this prefix and, finally, a three-letter suffix at the end. Below are some Shadowfax tracking numbers for illustrative purposes.
-R744055286443FPL
-SF891398043KAK
-SF891387498KAK
The AWB number can be found in your order confirmation email. If you did not receive this email, you can contact the merchant to share the tracking code with you.
Shadowfax Tracking Status
Shadowfax tracking statuses are the specific messages displayed in a tracking report when you enter a tracking ID into the Shadowfax order tracking tool. The table below contains the most common tracking statuses you can expect to find and their meanings.
|
Shadowfax Tracking Status
|
Meaning
|
|
Order received
|
The merchant has shared your order details with Shadowfax.
|
|
Pick up order received
|
The seller has instructed Shadowfax to pick up the order from their location or fulfillment center.
|
|
Pick up order assigned
|
Shadowfax has assigned a driver to collect the order from the merchant and deliver it to a processing center.
|
|
Pick up unsuccessful
|
Shadowfax was unable to collect the order from the merchant’s location or inventory storage because of unavailability or unsatisfactory quality.
|
|
Item picked
|
A Shadowfax employee has picked up the order from the merchant.
|
|
In transit
|
The package is on a Shadowfax truck heading to your delivery location.
|
|
Near you
|
The Shadowfax truck carrying your package is nearing your location.
|
|
Delivery failed
|
Order delivery was not successful because of the recipient's unavailability, canceled delivery, or other unavoidable circumstances.
|
|
Delivery request raised
|
The recipient has requested delivery of the package after the initial delivery failed. Shadowfax will reattempt delivery.
|
|
Order delivered
|
The order has been successfully delivered to the customer.
|
About Shadowfax Tracking
Shadowfax is one of India’s largest and fastest-growing third-party logistics (3PL) companies. It derives its name from the mythical creature, Lord of Horses, in the acclaimed film trilogy, The Lord of The Rings. Shadowfax began operations in 2015 as a last-mile food delivery service, doing 10,000+ orders daily in its first year. In 2017, it launched its e-commerce reverse logistics arm and a year later rolled out last-mile service to e-commerce businesses.
Shadowfax now serves e-commerce and enterprise, hyperlocal and quick commerce, and SME and personal courier industries. The company has shipped over one billion parcels to date and has served more than a million sellers since its inception. For its excellence in business, Shadowfax was recognized with three awards in 2023: Best Third-Party Logistics during the India Retail, E-commerce, and D2C Summit, Best Use of Technology in Contact Center (Logistics) at the 2nd Annual CX Excellence Awards, and Operational Excellence Award during the ONDC’s Elevate Awards.
How to Contact Shadowfax Customer Support
In case of any challenges when using any Shadowfax services, getting a quick resolution is as easy as contacting their customer support through the following channels.
For eCommerce brands
For 3PLs & Logistics
For developers