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Frequently asked questions

Detail >

My package status is "Not Found"？
◆ Description
• "Not found" means there is no information for the tracking number.
◆ Reason & Action
• You package hasn't been accepted by the courier, which usually happens shortly after the package has been shipped.
• The carrier hasn't scanned and entered your package tracking info into its system yet.
• There is an error in our tracking system.
◆ What to do?
• Reach out to your seller or shipper for further details.
• Wait for 1-2 days after package taken by courier.
• Track the trakcing number on the courier official website.
My package has no update for long?
◆ Description
Global Registered Airmail/ePacket tracking shows that most orders come within 3o days. Following elements may
cause no updates of your package.
◆ Possible reason
• It’s just not as fast as you expect.
Different from domestic shipping, most international shipping is slower due to the customs procedure and airline arrangement.
If the sender chooses some quite slow couriers like China Post, it may take time for its arrival and a little shipment information may be updated.
• Your package is probably between the points.
On the transit, your Shipment is only being scanned on given points during the transport. Tracking information
will not be updated until the package arrives next points.
◆ What to do?
• It may don't have any updates on the internet, but actually your package is still on the move, just be
patient and track your package a few days later.
• Request your courier or shipping company to check the status of your package.
My package status is "Exception"？
◆ Description
• "Exception" means your package might have been sent to the sender, damaged, lost or other exceptions.
◆ What to do?
• Reach out to your seller or shipper for further details.
My package status is "Expired"？
◆ Description
The status "Expired" means your package has no update info for one month or has not been delivered for two month.
◆ What to do?
• Request your courier or shipping company to check the status of your package.
Could I get estimated delivery time？
We can't provide the estimated time. Regarding shipping times, it is depend on the shipping courier and service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take only a few days to reach the sender. However, if your package is shipping through postal mail, you may need to wait longer. Besides, there are some other factors such as customs processing efficiency and weather.