## A Fulfillment Experience Combining Technology and Experience
Founder Jim Sharkey was attracted to the world of logistics by the immense data that it generates. His drive is to help businesses optimize operations by leveraging this data to optimize logistics performance. Borrowing on the experience gained at Amazon, Jim launched an efficient fulfillment platform targeted at e-Commerce businesses looking to improve the customer experience while reducing dependency on in-house teams.

Today, [Mochila](https://www.mochilafulfillment.com/about "Mochila") is one of the leading fulfillment companies in the US with a clear aim of helping brands deepen customer loyalty, strengthen their brand presence and increase customer lifetime value. Aside from logistics, Mochila offers other services, including branded boxes, customized packaging, handwritten notes, gift wrapping, and fulfillment consultation.

![](https://blog.trackingmore.com/wp-content/uploads/2023/09/Mochila-order-tracking-solution-by-trackingmore1.png)

As Mochila found out later, competing in the logistics industry is not just about picking and delivering to the recipient. Clients and their customers have a better experience when they can easily track the status of their packages and receive up-to-date information on their whereabouts.

> "In August 2022, in preparation for the holiday season later that year, we started searching for a tracking solution that would help improve shipment visibility and help clients and customers track their packages conveniently," shared Kyle McCandless, Director of Operations at Mochila Fulfillment.

## A Successful Free Trial
To continue its vision of delivering a superior customer post-purchase experience through logistic efficiency, Mochila Fulfillment made contact with TrackingMore's sales team to explore the capabilities of its tracking platform. Intrigued, Mochila decided to test the platform.

After a successful trial period experiencing firsthand the efficiency and effectiveness of the platform, Mochila transitioned to TrackingMore's premium plan on September 9, 2022. The experience during this period highlighted that TrackingMore was the ideal tracking partner for Mochila for several reasons.

### API Solution With Excellent Uptime
During their trial period, the Mochila team put [TrackingMore's tracking API](https://www.trackingmore.com/tracking-api "TrackingMore's tracking API") to the test on numerous occasions. Every time, it delivered outstanding performance with an impressive average uptime of 99.9%. This high uptime not only showcased the API's unwavering reliability and stability but also ensured minimal disruptions, faster response times, and a smooth experience for Mochila, making it the ideal solution for tracking shipments across their diverse courier partners.

### Automatic SMS and Email Notifications
Previously, Mochila could only access shipment information when someone manually checked the courier website for a specific package. This process was long and inefficient. In the case of delivery exceptions, the response time was too long which meant that Mochila had to do more firefighting than necessary.

TrackingMore's API features [email and SMS notifications](https://www.trackingmore.com/features/shipment-notification "email and SMS notifications") alongside webhooks that could instantly notify the Mochila team of any shipment exceptions. Early notifications allowed Mochila to get right on top of these exceptions and resolve them before any customer could generate any inquiries.

![](https://blog.trackingmore.com/wp-content/uploads/2023/09/Mochila-order-tracking-solution-by-trackingmore2.png)

### Flexible Pricing
Although the free trial was incentivizing, what captured Mochila's decision-makers was TrackingMore's [pricing plan](https://www.trackingmore.com/pricing.html "pricing plan"). While other tracking solutions usually charged per order, TrackingMore offered bulk shipment tracking for each pricing plan. This flexible pricing matched Mochila's need for a scalable tracking solution that offered multi-tier pricing to support the company as it grew.

## Catalyzing Positive Changes Through TrackingMore
> "The free trial period was very encouraging, which led us to go for a premium plan. The positives that TrackingMore has brought us since then are more than we expected," added Kyle McCandless, Director of Operations at Mochila Fulfillment.

After experiencing the trial period, After integrating with TrackingMore's order tracking API, Mochila Fulfillment almost instantly started to witness key improvements.

### Order Fulfillment Time Decreased By 20%
The most noticeable change Mochila first saw was a significant improvement in order fulfillment times. Thanks to streamlined processes and proactive notifications, the company improved its order fulfillment and turnaround times by nearly 20%. Mochila was able to fulfill orders more swiftly, consistently meeting its same-day and two-day delivery promises with ease. This efficiency cemented Mochila's reputation as a dependable provider of fast and efficient fulfillment services.

### CSAT Scores Increased by 7%
Another key area where Mochila saw positive improvements was in the Customer Satisfaction (CSAT) scores collected through regular customer surveys. The scores boasted an increase of around 7%, which was primarily attributed to customers' ability to track their orders in [real-time](https://www.trackingmore.com/pricing.html "real-time"), leading to increased customer satisfaction and a reduction in support inquiries.

![](https://blog.trackingmore.com/wp-content/uploads/2023/09/Mochila-order-tracking-solution-by-trackingmore3.png)

### Boost in Repeat Customers
With TrackingMore's API and webhooks working behind the scenes to improve order tracking and streamline communications, customer satisfaction with Mochila increased. Fueled by the simplified and reliable order tracking information, Mochila's now efficient operations encouraged more customers to continue using the fulfillment platform to power their e-commerce operations. As a result of integrating TrackingMore's tracking API and webhooks, Mochila saw its repeat customers increase by 13%.

### Cost-Efficient End-to-End Shipment Tracking
Many fulfillment services that partner with a tracking solution face the challenge of paying for a certain service tier without needing all its offered services. Such fixed pricing deters many fulfillment companies from partnering with a third-party tracking platform.

The experience was different for Mochila, with TrackingMore allowing the company a 30-day free trial and a subsequent flexible pricing model. This flexibility allowed Mochila to adjust its quotas based on actual needs, resulting in reduced shipment tracking costs through TrackingMore.

### Inventory Accuracy Improved by 18%
Failure to track inventory efficiently can seriously hamper the performance of a fulfillment company. By utilizing the tracking data through TrackingMore, the company could track its inventory levels better, improving its inventory accuracy by around 18%. This eventually reduced the instances of stockouts and overstock, which previously affected fulfillment turnaround times.

Mochila Fulfillment Uses TrackingMore to Reduce Order Fulfillment Time By 20%

20%

7%

Company Info

Results

20%

7%

Transform Your
Shipment Tracking Today

Mochila Fulfillment Uses TrackingMore to Reduce Order Fulfillment Time By 20%

20%

7%

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Company Info

Results

20%

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