This shipping company can be trusted. I have shipped goods via it several times and never had any trouble.
They have a very reasonable price and fast delivery service. Package transit time only took five days. Awesome!
DREADFUL - AVOID No matter how cheap
Lost my package for 4 days and refused to look for it citing their tracking shows given to a delivery courier. It hadn't been - they still had it. Took 10 days just in Poland. 12 days to get it to the UK.
Told the shipper they were busy and would ship it in a few days.
Told me to go away 3 different ways (livechat, customer service email and supervisor email) and wait for an email that took 5days.
Then crikey it turned out to be in a corner of their warehouse afterall.
But that's ok because the 3-4 day service level they describe on the website is apparently just one example from their huge selection of shipping options that otherwise have no delivery time limit whatsoever.
They consider they can play at being a business for as long as they like before giving you your package back.