DHL Tracking

DHL Tracking

DHL is Germany's largest logistics service provider and among the most reliable globally. The company has a “Track and Trace” option on its website, giving businesses and their customers a bird's-eye view of their packages’ journeys. All DHL shipping services feature free DHL live tracking through DHL tracking number or DHL waybill tracking number.

DHL tracking number is a identifier of each DHL shipments. By typing or pasting it into the DHL Tracking box, you can get real-time tracking information of your DHL package.

Related: DHL Express Tracking   DHL eCommerce Tracking   DHL Freight Tracking   DHL Global Forwarding Tracking

About DHL

DHL is a German logistics company founded in San Francisco, California, in 1969 by three friends, Adrian Dalsey, Larry Hillblom, and Robert Lynn. They had previously worked as couriers and decided to partner up to start their own company, which they named using the first letters of their surnames.

When the company was started 54 years ago, these three friends were the only employees and delivered each mail in person. Fast forward to today, DHL is owned by the DHL Group with headquarters in Bonn, Germany, and an ever-growing global workforce of over 600,000 employees in 220 countries and destinations.

DHL Shipping Service

DHL offers an array of shipping services supplemented with DHL shipping tracking to meet your business and individual needs.

• Overview of DHL Shipping Service

Below is a detailed breakdown of all the DHL shipping services.

• DHL Express

DHL made a name for itself with its international shipping expertise and brings this service to you with DHL Express. As the name suggests, this service focuses on expedited international shipping, with DHL attempting to deliver on the next possible business day.

To streamline the process, DHL allows you access to customs experts and business advisors which ensure your packages can get through customs without any issues. Businesses signed up to DHL Express also receive preferential business shipping rates and flexible delivery options.

• DHL Global Forwarding

The world is now a global village with world trade as the engine behind the success of businesses. With DHL Global Forwarding, your business can trade globally thanks to the company’s freight transportation, customs clearance, and documentation services tailored to your needs.

The DHL logistics portal allows you a bird’s eye view into the entire logistics journey, ensuring that you stay updated on the status of your shipments conveniently and can direct your focus on developing other value-generating aspects of your business.

• DHL Supply Chain

DHL Supply Chain is a logistics partner with a robust 15M square feet of storage spread across 1,500+ warehouses in more than 50 countries globally. Around 160,000 supply chain experts are dedicated to this service to help your business with warehousing, e-commerce fulfillment, packaging, and transport support.

• DHL eCommerce Solutions

The rapid growth and adoption of online shopping have made it inevitable for every e-commerce business to have a reliable end-to-end shipping partner that can support its goal of providing customers with an exceptional post-purchase experience.

DHL eCommerce Solutions exists to offer dependable local and cross-border parcel delivery services that will help your business serve all its customers in every corner of the world. Streamlined processes and strategically located distribution centers ensure fast transit times and maximum tracking visibility.

• DHL Global Divisions

DHL also includes other divisions that provide logistics support to businesses in other parts of the world. These DHL Global Divisions offer tailored services, including road and rail freight in Europe through DHL Freight and fast mail and shipping service from Germany to 220 countries through Post & Paket Deutschland. DHL global tracking is available to ensure transparent shipment visibility.

How To Track DHL Packages

Track your DHL packages seamlessly no matter the service you’ve signed up to using DHL package tracking feature with your DHL tracking or reference number. You can also use the TrackingMore DHL tracking page or myDHL+ and myDHLi portals for tracking and digital analytics. Below is a detailed introduction of DHL shipping tracking.

• Via the DHL Official Website

The DHL tracking page allows you to track all your DHL parcels by typing in the tracking number and retrieving up-to-date information on their statuses. To track your parcel via DHL’s official website, follow these steps.

1. Visit the DHL website.

2. Enter the tracking number in the provided field, and click the red “Track” button.

2. You will be shown information on the whereabouts of your parcel, including estimated delivery time and updates on any exceptions encountered.

• Via TrackingMore

TrackingMore, one of the best tracking aggregator solutions that allows people worldwide to track their DHL packages conveniently for free without signing up or downloading any app.

To gain insights on your DHL parcel's whereabouts, follow these prompts.

1. Log onto the TrackingMore website and click the “Carriers” button at the top of the homepage.

2. Type in your DHL parcel tracking ID in the designated space. You can enter up to 50 tracking numbers separated by a line.

3. Click on the orange “Track” button. TrackingMore will provide the latest information on your package’s journey and when to expect it.

TrackingMore is an excellent solution for tracking bulk DHL shipments alongside 1282 global couriers, including USPS, UPS and FedEx. It also allows order tracking workflow automation to improve communication with customers.

TrackingMore’s shipment notifications feature allows setting up custom email and SMS notifications to send branded updates to customers as their packages pass through each delivery checkpoint. This feature helps enhance customer communication, reduce post-purchase anxiety, and improve the after-sale experience.

Advantages of Using TrackingMore for DHL Shipment Tracking

Although DHL has a wide distribution network globally, the majority of distribution nodes are concentrated in major cities and towns. Last-mile tracking for shipments sent out to your customers in remote areas will be subcontracted to local couriers, limiting the timeliness of the information you get on your shipments via the DHL website.

TrackingMore has universal package tracking capabilities that ensure DHL parcels can be conveniently and continuously tracked no matter the carrier they are handed over to, so there is no communication breakdown between the sender and recipient.

TrackingMore’s tracking system is integrated with over 1282 global couriers, which guarantees that even with multiple handlers along the parcel’s journey, your team and customers can maintain high visibility into its status, helping to minimize customer anxiety and enhancing their peace of mind while they await their orders.

DHL Tracking Number

Each DHL parcel is assigned a unique ID, the tracking number. It helps track the parcel's whereabouts during the delivery process and events occurring to it.

• What is a DHL Tracking Number?

A DHL tracking number is a multi-character code sent by DHL through the order confirmation email when a customer orders delivery online. It can also be sent directly to the recipient by the shipper sending a package through DHL.

• DHL tracking number formats and examples

The DHL tracking number you receive through your confirmation email will vary depending on the DHL service the merchant or shipper uses to send over your parcel. The tracking number formats are as follows.

FAQs on DHL Tracking Number

• What Can I Do If I Lost My DHL Tracking Number?

If you’ve misplaced or can’t recall your DHL tracking number, you can ask the merchant or shipper to resend it to enable tracking of your parcel. If this is not possible, you can also track the status of your shipment using the reference number if it was sent via DHL Express or DHL Freight.

• Why Is My DHL Tracking Number Not Recognized?

This error occurs when you’ve keyed in the wrong waybill number. Please check it and enter again or contact the shipper or merchant.

DHL Tracking Status

Here is a breakdown of some key DHL tracking statuses you should know.

Below are other DHL tracking statuses People usually ask for.

1. What does DHL delivery exception mean?

DHL delivery exception occurs when there are unexpected events that prevent the delivery of a package on the scheduled date. Reasons might include weather issues, address discrepancies, or the recipient not being available.

2. We expect your shipment data shortly. Please note, however, that we can only inform you about shipments once the sender has sent the shipment or the shipment data to us.

You will see this message if no shipment status can be displayed (yet). This can happen for a number of reasons. For example:

No information from the sender is available yet:

• The sender has already sent you the shipment number by e-mail but has not sent any shipment information to DHL yet. In some cases, it may take up to 24 hours for the sender to provide information to DHL or to hand over the shipment to DHL.
• The digits of the consignment number are transposed or there is a character is missing.
• The shipment number is not valid:

The shipment number or the shipment identification code is a 10- to 39-digit number-letter combination which you will find on your delivery receipt. You may have entered an incorrect number.

3. The Order data for this shipment has been sent electronically to DHL by the sender.

In most cases, this status will appear first in the shipment tracking. It means that the sender has provided the shipment with a shipping label and a tracking number and transmitted the shipment data electronically to DHL.

4. The shipment has been processed in the destination parcel center.

Your shipment has arrived at the destination parcel center (in the recipient’s region) and will automatically arrive (via the sorting facility) at the sorting office which is responsible for the recipient’s address. In the sorting office, the shipment is sorted by delivery districts and prepared for loading into the delivery vehicle.

This status might remain unchanged for several hours or days. The next status visible to you is the loading of the shipment into the delivery vehicle. Your shipment is constantly in motion, even if the status does not change.

5. The shipment has been loaded into the delivery vehicle.

Your shipment has been loaded into the vehicle by the deliverer after sorting at the sorting office. Usually, your parcel will be delivered the same day.

If this status is displayed several times in the shipment tracking, the deliverer was not able to complete the delivery run due to a malfunction, such as a road closure, an accident, or other unforeseen events.

6. The consignment will be brought to the… postal outlet for collection. The earliest possible pick-up time can be found on the notification card.

If the deliverer does not find you at home and no family member or neighbor can accept your delivery, it will be delivered to a nearby postal outlet or a DHL parcel shop.

You will have 7 working days to pick up your shipment there before it is returned to the sender. Working days are Monday to Saturday, except public holidays.

7. There will be a 2nd delivery attempt.

With this status, a first delivery attempt has usually taken place. In exceptional situations, this status can also mean that the deliverer had to cancel his delivery run due to operational reasons.

Please understand that the next delivery attempt cannot be made until the next working day (Monday to Saturday, except for public holidays).

8. The shipment was pre-sorted incorrectly and could not be delivered. The shipment has been redirected and forwarded to the recipient.

Most of the shipments are sorted and processed fully automatically in the parcel centers – up to 50,000 shipments per hour. If the sorter cannot read or allocate the required information, your shipment might be misdirected and loaded onto the wrong delivery vehicle.

Here are some reasons why the delivery of your shipment might be delayed:

• The address on the shipment is faulty or incomplete (e.g. a transposed postal code or a missing house number).
• The shipping label has fallen off the shipment.
• Please note the DHL shipment tracking. There may be a delay of up to 5 days.

9. The shipment has not been picked up and will be returned.

If the delivery person cannot find you at home and no family member or neighbor can accept your shipment, it will be dropped off at a nearby post office branch, a DHL Parcel Shop, or a Packstation.

You can collect your shipment from the branch for 7 working days and from the Packstation for 7 calendar days. Working days are Monday to Saturday, except public holidays.

If you are unable to collect your item within 7 days, it will be returned to the sender. The collection period begins when the item is placed in the Packstation or one working day after the delivery attempt if it is delivered to the branch.

DHL Tracking API

TrackingMore’s DHL tracking API is a reliable shipment tracking solution that allows you to provide your customers with a convenient way of monitoring their parcels’ journeys in real time to help you manage their expectations.

However, TrackingMore's shipment tracking API proves to be a more powerful alternative as it integrates with 1282 global couriers allowing you to have an end-to-end view of the entire shipment process.

Top brands, including DJI, Shein, Printify, and Amazon, trust TrackingMore’s API to help with the real-time tracking of customer shipments due to its reliable uptime of 99.9% and excellent data accuracy.

Integrating TrackingMore into your website is a simple process that does not require an extensive development team. You can have it up and running quickly and start tracking bulk DHL packages worldwide.

To learn more about our solution and how it can help your business, contact our sales team to book a demo today.

DHL Shipment Tracking FAQs

Below are some frequently asked questions about DHL shipment tracking to help you track your package.

• Why is my DHL parcel status not updating?

DHL parcel tracking events start updating once the package arrives at their facility. This process can take up to 48 hours.

• How long does DHL Express shipping take?

DHL Express shipping promises to deliver on the next possible business day, but several factors could affect this, including customs clearance, weather, and local holidays.

• Why does it show that my parcel is not going to its intended destination?

Your parcel tracking information may show it is heading to the wrong destination because of a mix-up in the address details. In this case, contact DHL immediately.

• How long does DHL International delivery take on average?

DHL International deliveries take 1-3 business days on average but will vary depending on various factors affecting transit times.

• What time does DHL deliver packages?

Regular DHL deliveries can be expected between 8 a.m. and 6 p.m. local time every Monday to Friday.

DHL Customer Service

In case you run into any issues with your DHL parcel tracking, you can contact customer support through the following channels.