DHL Tracking

How To Track DHL Packages?

 

Track your DHL packages seamlessly no matter the service you’ve signed up to using the DHL package tracking feature with your DHL tracking or reference number. You can also use the TrackingMore DHL tracking page or myDHL+ and myDHLi portals for tracking and digital analytics. Below is a detailed introduction to DHL shipping tracking.

1. Via the DHL Official Website

The DHL tracking page allows you to track all your DHL parcels by typing in the tracking number and retrieving up-to-date information on their statuses. To track your parcel via DHL’s official website, follow these steps.

1. Visit the DHL website.
2. Enter the tracking number in the provided field, and click the red “Track” button.
3. You will be shown information on the whereabouts of your parcel, including estimated delivery time and updates on any exceptions encountered.

2. Via TrackingMore

TrackingMore, the #1 tracking API aggregator solution that lets you track your packages across 1537 global carriers including USPS, UPS, FedEx, and DHL. The vast carrier network allows you to track the statuses of shipments from multiple carriers on a centralized shipment dashboard.

But DHL tracking via TrackingMore is only for registered users. If you haven’t signed up yet, sign up now to enjoy TrackingMore’s tracking service.

By signing up for a free trial account, you get access to many tools and features to improve your shipment tracking experience. From detailed tracking information to updates on delivery status, TrackingMore’s tracking service will keep you informed from start to finish of your shipments.

Advantages of Using TrackingMore for DHL Shipment Tracking

While DHL operates a vast global network, most distribution nodes are concentrated in major cities and towns. For shipments to remote areas, last-mile delivery is often outsourced to local couriers, resulting in limited real-time tracking on the DHL website.

With TrackingMore's extensive network of 1537 postal and express couriers, you can seamlessly track your package, no matter which courier handles the final delivery.

Continuous tracking updates are essential, especially for international shipments, providing peace of mind throughout the delivery process. TrackingMore also supports tracking information in 9 languages including English, Spanish, German, French, and Chinese so it’s perfect for international users.

 

What Is DHL Tracking Number?

 

A DHL tracking number is a multi-character code sent by DHL through the order confirmation email when a customer orders delivery online. It can also be sent directly to the recipient by the shipper sending a package through DHL.

DHL Tracking Number Formats and Examples

The DHL tracking number you receive through your confirmation email will vary depending on the DHL service the merchant or shipper uses to send over your parcel. The tracking number formats are as follows.

DHL Service	Description of DHL tracking number formats	DHL tracking number example
DHL Parcel	DHL Parcel tracking number features an alphanumeric 14-character tracking number	30933736750716
DHL Express	DHL Express tracking number features a 10-digit numerical-only number	1835242905
DHL eCommerce Solutions	DHL eCommerce tracking numbers will vary between 10 and 39 characters	3338200762
DHL Global Forwarding	DHL Global Forwarding tracking number is 26 characters long	CNEAS200927000133746370342

 

What Do DHL Tracking Statuses Mean?

 

DHL Tracking Status	Description
Shipment picked up	The package has been picked up by DHL from the sender or another facility.
Arrived at DHL Sort Facility	The package has arrived at a DHL sort facility where it will be sorted for further transit.
Processed at a DHL Facility	The package has been processed at a DHL facility and is ready for the next stage of its journey.
Shipment has departed from a DHL facility	The package has left a DHL facility and is on its way to the next destination or processing center.
Shipment is on hold	The package is temporarily on hold, possibly due to issues like customs clearance, incomplete documents, or other reasons.
Clearance processing complete at a DHL facility	The package has completed customs clearance processing at a DHL facility.
Shipment is in transit to destination	The package is en route to its final destination.
Shipment is out with courier for delivery	The package is currently with DHL and is on its way to the delivery address.
Delivered	The package has been successfully delivered to the recipient.
Delivery attempted – consignee premises closed	DHL attempted to deliver the package, but the recipient's location was closed or unavailable.

 

Below are other DHL tracking statuses People usually ask for.

1. What does DHL delivery exception mean?

DHL delivery exception occurs when there are unexpected events that prevent the delivery of a package on the scheduled date. Reasons might include weather issues, address discrepancies, or the recipient not being available.

2. We expect your shipment data shortly. Please note, however, that we can only inform you about shipments once the sender has sent the shipment or the shipment data to us.

You will see this message if no shipment status can be displayed (yet). This can happen for a number of reasons. For example:

No information from the sender is available yet:

• The sender has already sent you the shipment number by e-mail but has not sent any shipment information to DHL yet. In some cases, it may take up to 24 hours for the sender to provide information to DHL or to hand over the shipment to DHL.
• The digits of the consignment number are transposed or there is a character is missing.
• The shipment number is not valid:

The shipment number or the shipment identification code is a 10- to 39-digit number-letter combination which you will find on your delivery receipt. You may have entered an incorrect number.

3. The Order data for this shipment has been sent electronically to DHL by the sender.

In most cases, this status will appear first in the shipment tracking. It means that the sender has provided the shipment with a shipping label and a tracking number and transmitted the shipment data electronically to DHL.

4. The shipment has been processed in the destination parcel center.

Your shipment has arrived at the destination parcel center (in the recipient’s region) and will automatically arrive (via the sorting facility) at the sorting office which is responsible for the recipient’s address. In the sorting office, the shipment is sorted by delivery districts and prepared for loading into the delivery vehicle.

This status might remain unchanged for several hours or days. The next status visible to you is the loading of the shipment into the delivery vehicle. Your shipment is constantly in motion, even if the status does not change.

5. The shipment has been loaded into the delivery vehicle.

Your shipment has been loaded into the vehicle by the deliverer after sorting at the sorting office. Usually, your parcel will be delivered the same day.

If this status is displayed several times in the shipment tracking, the deliverer was not able to complete the delivery run due to a malfunction, such as a road closure, an accident, or other unforeseen events.

6. The consignment will be brought to the… postal outlet for collection. The earliest possible pick-up time can be found on the notification card.

If the deliverer does not find you at home and no family member or neighbor can accept your delivery, it will be delivered to a nearby postal outlet or a DHL parcel shop.

You will have 7 working days to pick up your shipment there before it is returned to the sender. Working days are Monday to Saturday, except public holidays.

7. There will be a 2nd delivery attempt.

With this status, a first delivery attempt has usually taken place. In exceptional situations, this status can also mean that the deliverer had to cancel his delivery run due to operational reasons.

Please understand that the next delivery attempt cannot be made until the next working day (Monday to Saturday, except for public holidays).

8. The shipment was pre-sorted incorrectly and could not be delivered. The shipment has been redirected and forwarded to the recipient.

Most of the shipments are sorted and processed fully automatically in the parcel centers – up to 50,000 shipments per hour. If the sorter cannot read or allocate the required information, your shipment might be misdirected and loaded onto the wrong delivery vehicle.

Here are some reasons why the delivery of your shipment might be delayed:

• The address on the shipment is faulty or incomplete (e.g. a transposed postal code or a missing house number).
• The shipping label has fallen off the shipment.
• Please note the DHL shipment tracking. There may be a delay of up to 5 days.

9. The shipment has not been picked up and will be returned.

If the delivery person cannot find you at home and no family member or neighbor can accept your shipment, it will be dropped off at a nearby post office branch, a DHL Parcel Shop, or a Packstation.

You can collect your shipment from the branch for 7 working days and from the Packstation for 7 calendar days. Working days are Monday to Saturday, except public holidays.

If you are unable to collect your item within 7 days, it will be returned to the sender. The collection period begins when the item is placed in the Packstation or one working day after the delivery attempt if it is delivered to the branch.

 

DHL Tracking API

 

The DHL Tracking API is a great way to track shipments in real time so you can provide your customers with a smooth way to track their parcels, increase transparency and manage expectations.

But TrackingMore’s shipment tracking API offers an even more powerful alternative. It integrates with 1537 global carriers to provide a unified platform that delivers comprehensive visibility across multiple shipping channels. This allows businesses to track shipments from various carriers in real time, offering a seamless experience that enhances operational efficiency and customer satisfaction.

Trusted by top brands like Shein, DJI, and Kaufland, TrackingMore’s API is recognized for its exceptional reliability and performance.

 

Overview of DHL Shipping Service

 

DHL offers an array of shipping services to meet individual and business needs. Below is a detailed breakdown of all the DHL shipping services.

Service Name	Description	Sub Categories	Delivery Destination	Estimated Delivery Time
DHL Express	Offers reliable door-to-door delivery service.	Express 9:00	Domestic and Global	Specific time on the next possible day
		Express 10:30	Domestic and Global	Specific time on the next possible day
		Express 12:00	Domestic and Global	Specific time on the next possible day
		DHL Express World Wide	Domestic and Global	EOD on the next possible day
		DHL Express Envelope	Domestic and Global	EOD on the next possible day
DHL Global Forwarding	Combines DHL aircraft and commercial carriers to offer reliable air, ocean, rail, and road freight services.	Air, ocean, rail, and road freight	Domestic and Global	Next flight, overnight by 1700 and 2-3 business days options
DHL Supply Chain	Brings together different solutions aimed at streamlining the supply chain	Warehousing Transport Real estate Packaging E-commerce Fulfillment Service logistics Lead logistics partnership	Domestic and Global	Varies depending on the solutions signed up for.
DHL e-Commerce Solutions	Enables e-Commerce businesses to connect with customers domestically and globally	DHL SmartMail Parcel DHL SmartMail Bound Printed Matter DHL SmartMail Parcel Return	Domestic	1-8 average postal days
DHL Other Global Divisions	Europe-based services	DHL Freight	Europe	Varies
		Post and Packet Deutschland	Germany	Varies

 

Details of DHL Shipping Service

 

1. DHL Express

DHL made a name for itself with its international shipping expertise and brings this service to you with DHL Express. As the name suggests, this service focuses on expedited international shipping, with DHL attempting to deliver on the next possible business day.

To streamline the process, DHL allows you access to customs experts and business advisors which ensure your packages can get through customs without any issues. Businesses signed up to DHL Express also receive preferential business shipping rates and flexible delivery options.

2. DHL Global Forwarding

The world is now a global village with world trade as the engine behind the success of businesses. With DHL Global Forwarding, your business can trade globally thanks to the company’s freight transportation, customs clearance, and documentation services tailored to your needs.

The DHL logistics portal allows you a bird’s eye view into the entire logistics journey, ensuring that you stay updated on the status of your shipments conveniently and can direct your focus on developing other value-generating aspects of your business.

3. DHL Supply Chain

DHL Supply Chain is a logistics partner with a robust 15M square feet of storage spread across 1,500+ warehouses in more than 50 countries globally. Around 160,000 supply chain experts are dedicated to this service to help your business with warehousing, e-commerce fulfillment, packaging, and transport support.

4. DHL eCommerce Solutions

The rapid growth and adoption of online shopping have made it inevitable for every e-commerce business to have a reliable end-to-end shipping partner that can support its goal of providing customers with an exceptional post-purchase experience.

DHL eCommerce Solutions exists to offer dependable local and cross-border parcel delivery services that will help your business serve all its customers in every corner of the world. Streamlined processes and strategically located distribution centers ensure fast transit times and maximum tracking visibility.

5. DHL Global Divisions

DHL also includes other divisions that provide logistics support to businesses in other parts of the world. These DHL Global Divisions offer tailored services, including road and rail freight in Europe through DHL Freight and fast mail and shipping service from Germany to 220 countries through Post & Paket Deutschland. DHL global tracking is available to ensure transparent shipment visibility.

 

What Is DHL?

 

DHL is a German logistics company founded in San Francisco, California, in 1969 by three friends, Adrian Dalsey, Larry Hillblom, and Robert Lynn. They had previously worked as couriers and decided to partner up to start their own company, which they named using the first letters of their surnames.

When the company was started 54 years ago, these three friends were the only employees and delivered each mail in person. Fast forward to today, DHL is owned by the DHL Group with headquarters in Bonn, Germany, and an ever-growing global workforce of over 600,000 employees in 220 countries and destinations.

 

How To Contact DHL Customer Service?

 

Contact Method	Details
Telephone	1-800-225-5345
WhatsApp	+1-480-418-5011
Email	https://webtrack.dhlglobalmail.com/support/contact
Social Media	Twitter - https://twitter.com/DHLUSHelp  Facebook - https://web.facebook.com/DHLUSA

 

FAQs on DHL Shipping and Tracking

 

Why is my DHL parcel status not updating?

DHL parcel tracking events start updating once the package arrives at their facility. This process can take up to 48 hours.

Why does it show that my parcel is not going to its intended destination?

Your parcel tracking information may show it is heading to the wrong destination because of a mix-up in the address details. In this case, contact DHL immediately.

What can I do if I lost my DHL tracking number?

If you’ve misplaced or can’t recall your DHL tracking number, you can ask the merchant or shipper to resend it to enable tracking of your parcel. If this is not possible, you can also track the status of your shipment using the reference number if it was sent via DHL Express or DHL Freight.

Why is my DHL tracking number not recognized?

This error occurs when you’ve keyed in the wrong waybill number. Please check it and enter again or contact the shipper or merchant.

How long does DHL Express shipping take?

DHL Express shipping promises to deliver on the next possible business day, but several factors could affect this, including customs clearance, weather, and local holidays.

How long does DHL international delivery take on average?

DHL international deliveries take 1-3 business days on average but will vary depending on various factors affecting transit times.

What time does DHL deliver packages?

Regular DHL deliveries can be expected between 8 a.m. and 6 p.m. local time every Monday to Friday.