CNEX Tracking

400-820-5566 http://www.jiaji.com/ jiaji ★ ★ ★ ★ ★

CNEX Express

Frequently asked questions

Detail >

My package status is "Not Found"？
◆ Description
• "Not found" means there is no information for the tracking number.
◆ Reason & Action
• You package hasn't been accepted by the courier, which usually happens shortly after the package has been shipped.
• The carrier hasn't scanned and entered your package tracking info into its system yet.
• There is an error in our tracking system.
◆ What to do?
• Reach out to your seller or shipper for further details.
• Wait for 1-2 days after package taken by courier.
• Track the trakcing number on the courier official website.
My package has no update for long?
◆ Description
Global Registered Airmail/ePacket tracking shows that most orders come within 3o days. Following elements may
cause no updates of your package.
◆ Possible reason
• It’s just not as fast as you expect.
Different from domestic shipping, most international shipping is slower due to the customs procedure and airline arrangement.
If the sender chooses some quite slow couriers like China Post, it may take time for its arrival and a little shipment information may be updated.
• Your package is probably between the points.
On the transit, your Shipment is only being scanned on given points during the transport. Tracking information
will not be updated until the package arrives next points.
◆ What to do?
• It may don't have any updates on the internet, but actually your package is still on the move, just be
patient and track your package a few days later.
• Request your courier or shipping company to check the status of your package.
My package status is "Exception"？
◆ Description
• "Exception" means your package might have been sent to the sender, damaged, lost or other exceptions.
◆ What to do?
• Reach out to your seller or shipper for further details.
My package status is "Expired"？
◆ Description
The status "Expired" means your package has no update info for one month or has not been delivered for two month.
◆ What to do?
• Request your courier or shipping company to check the status of your package.
Could I get estimated delivery time？
We can't provide the estimated time. Regarding shipping times, it is depend on the shipping courier and service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take only a few days to reach the sender. However, if your package is shipping through postal mail, you may need to wait longer. Besides, there are some other factors such as customs processing efficiency and weather.

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CNEX tracking, trackingmore provide CNEX tracking API, shipment batch tracking management and an option to receive automated notification.

CNEX Tracking Details

TrackingMore is a third party parcel tracking tool (also known as multi-carrier tracking tool) which supports online parcel tracking of worldwide 477 express and postal couriers. You can enter a tracking number, air waybill (AWB) number or reference number to track & trace a single international or domestic package, use CSV upload or restful shipment tracking API to track multiple packages.

If you check statuses of bulk international parcels shipping via CNEX, TrackingMore will display all tracking details in one place, from both origin country and destination country.

You can subscribe email delivery notification in the CNEX shipping tracking result page to auto send you alerts once there is an update of your order status.

If you want to find explanations of a specific tracking event, you can refer to "Tracking Status descriptions & suggestions".

About CNEX

CNEX Logistics Co., Ltd. is a well-known network road transport enterprises . Headquartered in Shanghai Qingpu District Xu Jingzhen North Green Road 2999, the company has about 75,000 employees. In the country (except Tibet) to set up more than 1,200 transport outlets, covering China's important cities where economy developed well . CNEX Express Network provides customers with innovative and tailor-made solutions. CNEX has formed a global network, focused on courier, freight, logistics and transport services. In the field of climate protection, disaster relief and education, CNEX Logistics Company is responsible for social responsibility.

Track More

In trackingmore.com, you can track more than 610+ couriers, such as

Express: UPS tracking, DHL tracking, FedEx tracking, TNT tracking

Post: USPS tracking, China Post Tracking, Hong Kong Post Tracking, etc.

Excellent

Avery

Goods are sent to my neighbour and made a call to notify me this. Very thoughtful to do so.

2017-10-25 09:05

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CNEX Tracking APP

Auto import and track CNEX shipments from Shopify, Amazon, Magento, WooCommerce, Wish, eBay, AliExpress, shipstations shop
CNEX Tracking API

Provide CNEX tracking api for e-commerce developers to get real time CNEX tracking info. Give customers access to track CNEX parcels right at shopping cart and marketplace.
CNEX Shipment Status Update Notification

Send customized email and sms notifications of CNEX shipment status updates to reduce customers' queries when package is in "transit", "Out for delivery", "delivered" and so on.
Importing CNEX Tracking Numbers

Bulk track CNEX packages by uploading CNEX Tracking numbers in CSV files

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