How Can I Track My UBI Package?
There is a dual approach to UBI tracking, with one method being superior. Below are ways to track your packages using the UBI website or the TrackingMore platform.
The first option for tracking a UBI package for most customers after receiving their tracking numbers is to use the official website. You can track a package on this platform using the following procedure.
- Visit the official UBI website.
- On the homepage, scroll down to the UBI or eTower query option and click on one.
- Both options lead you to the UBI tracking page. You can also click on the eTower button in the navigation bar.
- Enter your tracking number in the search box and click Track.
- Tracking information on the package will load below the page. Click the dropdown option next to the Details button to get the full tracking report.
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Via TrackingMore (Powerful Third-Party Platform)
To use TrackingMore to monitor UBI packages, follow the process below.
- Open the TrackingMore website from a trusted browser.
- Click on Carriers from the options at the top of the screen.
- Search for UBI using the query box on the carrier list and select it.
- Enter your package tracking number and click Track.
- The current package tracking status and the entire history of your UBI shipment will show up on a new screen.
Using TrackingMore over the UBI track and trace tool is advantageous as it allows you to track other packages handled by famous carriers other than UBI. The TrackingMore platform is integrated with 1559 global logistics companies, including Yanwen, YunExpress, and Cainiao, with a carrier auto-detect function of 97% accuracy.
By integrating with TrackingMore API, businesses can benefit from a consolidated shipment tracking dashboard that reduces the need to switch between carrier websites to fetch package tracking data. TrackingMore enables businesses can track all their items in real time, monitor and anticipate exceptions, and ensure transparent communication with customers, which enhances their post-purchase experience.
UBI Tracking Number
Tracking numbers are distinct codes that help to uniquely identify a package and track its movement from one destination to the next through a carrier’s shipping network. UBI packages come with tracking numbers that serve a similar purpose and benefit customers who want to know the whereabouts of their items at any given time.
UBI tracking IDs can consist of only digits or be alphanumeric with two-letter prefixes and suffixes or letters sandwiched between numerals. Standard UBI tracking numbers have 13, 16, 23, and 34 characters in total.
Below are some examples of UBI tracking numbers for informational purposes.
- 7321315200965868
- WC203026210GB
- 33XHG539672301000935101
- 4203296392748927005335000157123162
UBI Tracking Status
A UBI tracking status is the specific information generated in a package tracking report when entering a tracking ID in the track and trace tool. Each status has a different meaning depending on the package’s shipment stage.
The table below explains the meanings of some common UBI tracking statuses.
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UBI Tracking Status
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Explanation
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Shipping information received
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The shipper has sent package information to UBI and created a shipping label.
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[Shenzhen] Received shipment
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The package has been received at a UBI hub in Shenzhen.
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[Shenzhen] Processed at origin hub
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The shipment has been scanned and processed at the Shenzhen hub.
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[Shenzhen] Item dispatched to transshipment hub
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The UBI item has been released from the processing facility and transported to the transshipment hub, where it will be prepared for shipping with another mode of transport.
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Export customs cleared
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Customs officials in China have cleared the shipment for export.
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Merchant order receipt notification, USPS awaiting item
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The merchant in the US has been informed of their shipment bound for the US, and USPS has been assigned the final mile delivery task.
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[Hong Kong] Uplifted from transshipment hub
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The package has been flown out of Hong Kong for its destination.
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[New York] Arrived at destination airport
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The shipment has successfully arrived in the US via an airport in New York.
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[New York] Collected from airport terminal
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The shipping partner in the US has collected the item from the New York airport terminal.
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[Monroe Township] Arrived shipping partner facility
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UBI’s partner in Monroe Township has scanned the package at their facility and will process it before it continues its journey.
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[Monroe Township] Departed
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The UBI package has left the partner processing hub in Monroe Township.
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[Atlanta] Departed
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The vehicle carrying the package has passed through Atlanta towards its destination.
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[Orlando] Arrived shipping partner facility
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The item has been received and scanned at a partner facility in Orlando for further processing.
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[Orlando] Departed
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The partner facility in Orlando has flagged off the package to continue its journey.
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[Vero Beach] USPS in possession of item
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USPS has received the package in Vero Beach.
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[Vero Beach] Arrived at post office
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The package is at a post office in Vero Beach under USPS’s jurisdiction.
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[Vero Beach] Out for delivery
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A USPS delivery driver has been handed the package for the last-mile delivery.
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[Vero Beach] Delivered, in/at mailbox
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The package was successfully delivered and placed in the recipient’s mailbox.
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About UBI
UBI is a logistics service provider based in China with shipping and processing hubs in Dalian, Shanghai, Shenzhen, and Hong Kong. The service covers 5 continents and has a global distribution network reaching over 170 countries with a presence in Australia, USA, and Canada. UBI has been offering direct mail lines, cross-border small parcels, and China-Europe railway line services since its founding in 1991. Recently, it has become a leading provider of global e-commerce logistics to sellers and platforms.
Thanks to its shipping hubs and robust delivery network, UBI offers optimal shipping times and end-to-end tracking, ensuring customers can easily monitor their packages. UBI also prioritizes the customer experience with a standby customer support team available and multiple contact methods through which users of their services can raise their concerns.
How to Contact UBI Customer Support
When using any UBI shipping service, you can rest assured that if any issue arises, you can contact their customer support team and resolve the problem through the following channels.
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For 3PLs & Logistics
For developers