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Get Shopify App >The Cainiao tracking system allows tracking and tracing of the progress of shipments and packages delivered through the Cainiao network. The tracking feature offers peace of mind to customers awaiting their packages across borders.
A unique combination of tracking numbers is assigned to every shipment registered at Cainiao. The tracking number can be used to know the whereabouts of the shipment from dispatch to delivery, along with the transit locations, date, and time. This ensures the transparency of the service and gives customers the chance to plan their day and maximize convenience.
Cainiao, also known as Cainiao Smart Logistics Network Limited, is a logistics company based in Hangzhou, China. Alibaba Group established the company in 2013. The growing popularity and success behind Cainiao is its collaboration with other top-ranked Chinese logistics companies such as Yunda Express, YTO Express, Shentong Express, & ZTO Express, as well as international companies like FedEx, and UPS.
Moreover, Cainiao's extensive logistic network has established it as one of the leading logistics and delivery solutions for the popular e-commerce platforms AliExpress and Alibaba.
Cainiao provides high-quality logistics solutions to over 200 destinations around the world. International shipping is conducted via various modes such as air, land, and sea to meet every kind of need, be it fast delivery, an affordable rate, or others.
Let’s check out the international services offered by Cainiao in detail.
Delivery range: USA, Germany
Delivery time: 5-7 days for core countries & normally within 5-10 days, except in exceptional cases
Size limit:
Weight limit:
Price Band:
USA: <800 USD
Germany: <=169 USD
Compensation limit: 1200 RMB
This service is designed to provide fast and reliable delivery of high-value commodities to countries with strong market demand within a week. The service includes a tracking feature that allows packages to be tracked from dispatch to delivery using a unique tracking number and tracking tool.
Delivery range: 129 destinations worldwide
Delivery time: 10-16 days for key countries & normally within 16-35 days, except in exceptional cases
Compensation limit: 300 RMB
Size Limit:
Weight limit:
Price band:
This is a global coverage, fast, and reliable shipping service that can deliver within 7 days to the core countries and 2 weeks to the key countries. Packages shipped using this service can also be tracked using the tracking tool by entering the assigned unique tracking number.
Delivery range: Russia, Belarus, Chile, Israel, and Brazil
Delivery time:
Size Limit:
Weight limit:
Price Band:
Note: Check out the size, weight, price band limits, and other restrictions in detail on the Cainiao website.
This service is designed for shipping lightweight and small items at an affordable rate within 3 weeks to key countries. Individuals or merchants can use this service to ship products under 8 dollars at a logistics cost of 2 dollars. Moreover, the service has a tracking feature that ensures its reliability. Simply enter the provided tracking number in the tracking tool and know the whereabouts of the package.
Cainiao Super Economy Global is a cost-effective and reliable international shipping service for individuals and e-commerce merchants with shipment needs weighing less than 2 kg. The shipping duration required is usually between 30 and 50 days. Interestingly, Shipping is free in most cases, however small shipping fee may be required in certain cases.
Although the service includes a tracking feature to ensure its reliability and transparency, it has some limitations outside the borders of China. The final delivery carried out within the destination countries is the responsibility of the local carriers.
As the tracking systems of those local couriers may not be integrated with Cainiao’s tracking system, the Cainiao tracking tool may fail to provide detailed shipment status. However, a third-party shipment tracking platform, such as TrackingMore, can offer help in such situations. TrackingMore is integrated with over 1100 carriers, giving customers access to more data sources and providing precise and detailed additional information.
The tracking number assigned to the packages is the key tracking component. Cainiao has its own official tracking site to help customers monitor their packages. You can also track your package through third-party tracking services such as TrackingMore.
The following is a detailed guide on how to track a Cainiao package.
To track your Cainiao package using the Cainiao official website, follow the steps provided below.
Go to the Cainiao Global Express Tracking website. Enter your tracking number in the tracking tool and click the ‘Track’ button. Then a page with your package shipment details will appear on your screen.
The Cainiao App is another alternative package tracking platform. The app has an integrated tracking tool that customers can use to track their packages. Enter the tracking number into the tool, and the tracking page will appear on the screen.
TrackingMore is a reliable and powerful third-party shipment tracking platform. It is connected to more than 1100 logistics service providers worldwide. The integration of such a wide network of tracking APIs allows customers a seamless tracking experience.
Here's a step-by-step guide to tracking Cainaiao packages with TrackingMore.
Step 1: Go to the TrackingMore official page and click the option ‘Carrier’ from the menu.
Step 2: On the ‘Carriers’ page, there is a carrier search bar. Type Cainiao and click on the carrier.
Step 3: Enter your tracking number in the tracking box. You can enter up to 50 tracking numbers. Make sure to separate each tracking number with a line.
Now, the tracking dashboard will appear on your screen with your package's shipping details.
Packages registered at Cainiao for shipment are assigned a unique identifier. This identifying number serves as the tracking number that allows both the sender and receiver to track the shipment’s progress. The tracking number can be found on the shipping label, confirmation email, or order details page.
The Cainiao tracking number consists of 10 to 20 alphanumeric characters, beginning with a pair of letters ‘LP’, followed by a unique combination of random numbers. The variation in length depends on the logistics provider. For example, LP894106589032648021.
In the case of the Cainiao Super Economy service, the tracking number can end with a pair of letters. For example, LP9460364935673925CN.
|
Tracking Status |
Description |
|
Received by logistics company |
Cainiao has received the shipment or package. |
|
Processing at sorting center |
The shipment or package is currently being processed (sorted, organize, categorize, etc.) at the Cainiao sorting facility to be sent on to the next stage. |
|
Departed from sorting center |
The shipment or package has been sent off from the sorting facility to the next transit point. |
|
Arrived at warehouse |
The shipment or package has reached the warehouse. |
|
Received by warehouse |
The warehouse has received the shipment or package and registered it into its inventory management system. |
|
Processing at warehouse |
The shipment or package is undergoing further processing (sorting, quality check, labeling, etc.) for the next stage of its journey. |
|
Departed from warehouse |
After completing the processing, the shipment or package has left the warehouse. |
|
Arrived at departure transport hub |
The package or shipment has arrived at the transportation hub from which it will depart for the next transit point. |
|
Export customs clearance started |
The package or shipment is going through a customs clearance procedure at the airport of the departure country. |
|
Export customs clearance complete |
The package or shipment got customs clearance from the airport of the departure country. |
|
Leaving from departure country/region |
The package or shipment is being prepared for shipping from the departure country. |
|
Departed from departure country/region |
The package or shipment has left the departure country and is on its way to the transit country or destination based on the shipment route. |
|
Import customs clearance complete |
The package or shipment has successfully received customs clearance from the destination country. |
|
Arrived at linehaul office |
The shipment or package has arrived at the linehaul facility, which serves as a long-distance transportation link connecting major hubs or distribution centers. |
|
Received by local delivery company |
The shipment or package has been handed over to a local courier service in the destination country. |
|
Arrived at destination country/region sorting center |
The shipment or package has reached a sorting center in the destination country for final delivery processing. |
|
Arrived at local delivery center |
The shipment or package has arrived at a local delivery center and is being prepared for final delivery. |
|
Package delivered |
The receiver has successfully received the shipment or package. |
Ciaonao Express and TrackingMore both offer real-time package tracking facilities. However, TrackingMore has some advanced features that make it far more powerful and versatile than Cainiao.
TrackingMore has a global network of over 1100 carriers. The integration with a wide range of tracking APIs makes tracking seamless for customers who use third-party Logistics Service Providers (LSP) like Cainiao. Since third-party LSPs usually switch between different courier services during the shipment's journey, the provided tracking information often lacks specifics.
The carriers TrackingMore integrated with are
Express: UPS tracking, DHL tracking, FedEx tracking, TNT tracking
Post: USPS tracking, China Post Tracking, Hong Kong Post Tracking, etc.
On the other hand, when tracking with TrackingMore, you will have complete shipment visibility. One of the best features of TrackingMore is that it has a carrier auto-detect function. That is, the integrated tracking APIs with the TrackingMore system can automatically identify the carriers through the tracking number. Moreover, the friendly user interface and fast website performance give customers a smooth tracking experience.
The Cainiao tracking API can track up to 100 Cainiao and AliExpress packages in a single search. However, customers may have difficulty finding the tracking page as this is a separate website. In addition, due to traffic, the website's performance can be slow at times.
Therefore, for seamless and convenient tracking, it's better to use a powerful third-party tracking API such as TrackingMore.
Sign up for a free trial today to experience the incredible tracking features TrackingMore has to offer!
Yes, Cainiao Super Economy Global is a reliable and cost-effective shipping service. Although the shipping duration is longer than that of other services, it successfully delivers packages to their destinations.
When international packages arrive at their destination country, they are handed over to local couriers for final delivery. For this reason, tracking information after leaving the origin country may be unavailable in the Cainiao tracking system.
As the final delivery is the responsibility of the local carriers, not Cainiao, the tracking facility's limitations do not necessarily indicate that the service is unreliable.
The working procedure of Cainiao is given below.
Step 1: The sender registers the package at Cainiao.
Step 2: The package is sent to the warehouse for processing the paperwork, such as assigning a tracking number, scanning, and so on.
Step 3: The package is then sent to the nearest Cainiao facility or hub.
Step 4: The package then travels through several transits required for the shipping process.
Step 5: The package is sent to the airport or shipping port for export customs clearance and sent off to the destination country.
Step 6: The destination country receives the package and conducts an import customs examination.
Step 7: After getting clearance from customs, the package is handed over to the local courier service for final delivery.
|
Mailing address |
Cainiao Park, No.501 Fengxin Road, Yuhang District, Hangzhou, China. Post code：311100 |
|
Email address |
|
|
Cainiao customer service number |
+86400-6767-903 |
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