• "Not found" means there is no information for the tracking number. ◆ Reason & Action
• You package hasn't been accepted by the courier, which usually happens shortly after the package has
• The carrier hasn't scanned and entered your package tracking info into its system yet.
• There is an error in our tracking system. ◆ What to do?
• Reach out to your seller or shipper for further details.
• Wait for 1-2 days after package taken by courier.
• Track the trakcing number on the courier official website.
Global Registered Airmail/ePacket tracking shows that most orders come within 3o days.
cause no updates of your package. ◆ Possible reason • It’s just not as fast as you expect.
Different from domestic shipping, most international shipping is slower due to the customs
airline arrangement. If the sender chooses some quite slow couriers like China Post, it may take
arrival and a little shipment information may be updated. • Your package is probably between the points.
On the transit, your Shipment is only being scanned on given points during the transport.
will not be updated until the package arrives next points. ◆ What to do?
• It may don't have any updates on the internet, but actually your package is still on the move, just be
patient and track your package a few days later.
• Request your courier or shipping company to check the status of your package.
The status "Expired" means your package has no update info for one month or has not been delivered for
month. ◆ What to do?
• Request your courier or shipping company to check the status of your package. Could I get estimated delivery time？
We can't provide the estimated time. Regarding shipping times, it is depend on the shipping
service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take
few days to reach the sender. However, if your package is shipping through postal mail, you may need to
longer. Besides, there are some other factors such as customs processing efficiency and weather.
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You will receive email notificaiton when delivery status updated.
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/ Transit(0) Out for Delivery(0)
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Zhuozhi express is a subsidiary of Guangdong Zhuozhi supply chain technology co., LTD., founded in 2017 and headquartered in Guangzhou. Zhuozhi express has set up a digital intelligent express platform for cross-border e-commerce enterprises and is committed to becoming a digital intelligent express service provider supporting new retail.
Top Ideal Express service:
Cross-border BC import service
Cross-border BC export services
Express export service
Personal goods import service
Contact Top Ideal Express
Contact number: 020 62262811
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Order 1 item in June, and haven't heard anything, or received anything! This Shit is Scamm!
Click to review
I ordered a dark green calf length sweater....received a royal blue pattern calf length shirt
I cannot return an item I did not order. Paid for a dark green calf length sweater...received a calf length royal blue pattern with gold trim, open front bathrobe. No I return info or phone number to return it. NOT item I ordered. Packaging says Dark Green...item is royal blue with gold lapel. Ship # LS084553394CN
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Top Ideal Express Shipment Status Update Notification
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