I ordered a total of 4 chairs, in two different shipments (since they were a little more expensive than what I would normally spend on a dinning chair. I ordered them about two weeks apart) my first package arrived last week without issue. The box was a little beat up but that is not unusual if you know anything about shipping itms cross-country. The two chairs inside were in perfect condition. Each chair had a strip of foam wrapped around every part of it that could scratch or be damaged by the other chair rubbing against it. All I had to do was cut off the packaging and the chairs were ready to go! They are absolutely stunning and I will also mention that I did do my research before ordering from this company and they did have the lowest price of any other company online for these chairs. (Which is why I ordered from them) I have been sent an email from the company every step of the way and a txt message from Fedex every step of the way. I have asked a few questions by responding to these emails and my questions have always been answered promptly and with helpful and relevant information. I just received notification today that my second shipment (my second set of chairs) has arrived in California and is now on its way. Since I just received the package that I ordered a week before this one, last week, it does appear that everything is going smoothly and on schedule. It’s super surprising to me that a company I have had literally zero problems with could be responsible for ALL of the issues that people are complaining about on this page. I order online frequently and I would have to say that this companies service, responsiveness and quality have been exceptional. I look forward to receiving my second package and based on how everything has gone so far I would not hesitate to order from this company again in the future. I very much appreciate their responsiveness and professionalism. I am happy to share a positive review detailing my experience and I do hope it helps off set all the negative comments below. Due to my profession I know how long it takes to ship items and also that sometimes things do not always go exactly as planned during cross country shipments. I have no doubt that if there were to be an issue it would be corrected quickly and professionally. (And by quickly I mean as quickly as possible given that a new item would have to be shipped out to me) I am looking forward to receiving my next package. Thank you so much for how smoothly everything has gone up until this point!