I paid $235 to ship some space heaters overnight to my family in Texas because they ran out of propane during a freak winter storm and nobody had heaters or more propane to sell them. This is winter. It was an emergency. 97 hours later, the heaters are still sitting in Memphis! I could have driven them to Texas myself in only 25 hours. I know because I've driven that route before. FedEx said they were delayed because of weather. Well, OK, I would have understood if they had been delivered in the evening instead of the morning, but not more than 4 days late. FedEx has been in business for a long time. It has to deal with winter weather every year. It should have this figured out by now. BBB rates FedEx way more highly than it deserves. I will NEVER use FedEx again!