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Cookies Policy

Effective Date : 19th Aug 2025

At TrackingMore ("We", "Us", "Our"), We value Your privacy and are committed to being transparent about how We use cookies on Our Site. This policy explains Our use of cookies and outlines Your options regarding cookie management.

TrackingMore is considered the controller of the Personal Data collected through cookies when visiting any of Our Site and using any apps, including but not limited to trackingmore.com, the mobile applications, the API related services, and the affiliated Site owned by TrackingMore (collectively "Site").

If You have any questions about Our Personal Data processing activities, please refer to this Cookies Policy and TrackingMore Privacy Policy.

You may also write to Us at:

1. COOKIES AND TYPES OF COOKIES

A cookie is a text-only string of information that this Site transfers to the cookie file of the browser on Your computer's hard disk so that this Site can recognize You when You revisit and remember certain information about You. This can include which pages You have visited, the choices You have made from menus, any specific information You have entered into forms, and the time and date of Your visit.

There are different types of cookies:

TypesLegal grounds
Strictly necessary cookiesThese cookies are essential for You to browse the Site and use its features, such as accessing secure areas of the Site. They help Us maintain security and verify Your details whilst You use this Site as You navigate from page to page, which enables You to avoid having to re-enter Your details each time You enter a new page.
Preferences cookiesAlso known as “functionality cookies,” these cookies allow a Site to remember choices You have made in the past, like preferred language and time zone.
Statistics cookiesAlso known as “performance cookies,” these cookies collect information about how You use a Site, like which pages You visited and which links You clicked on. This information is aggregated and anonymized. Their sole purpose is to help Us understand how Users use this Site and help Us improve the structure of Our Site.
Marketing cookiesThese cookies track Your online activity to help advertisers deliver more relevant advertising or to limit how many times You see an ad. These cookies can share that information with other organizations or advertisers.

In addition to the types of cookies mentioned, there are first-party cookies and third-party cookies, that provide respectively either Us or third parties with information. Third-party cookies communicate information to third parties, such as Google Analytics.

Session cookies are temporary cookies that expire at the end of a browser session that is, when You leave the Site. Session cookies allow the Site to recognize You as You navigate between pages during a single browser session and allow You to use this Site most efficiently. For example, session cookies enable a Site to remember that a User has placed items in an online shopping basket.

Persistent cookies are stored on Your equipment between browsing sessions until expiry or deletion. They enable the Site to "recognize" You on Your return, remember Your preferences, and tailor services to You.

2. USE OF PERSONAL DATA

Except for strictly necessary cookies, the Personal Data provided through cookies is purely voluntary. You can still use the Site without accepting cookies, except for the strictly necessary cookies.

TrackingMore uses the following cookies:

Cookies Necessary for the Functioning of the Websites

NameDurationDescription
PROTECTION_REGULATIONS1 monthUsed to manage and store the User's cookie consent preferences, ensuring compliance with data protection regulations.
NEXT_LOCALE1 yearUsed to remember a User's language preference to ensure TrackingMore displays content in the selected language correctly.
cookieLang30 daysUsed to remember a User's language preference to ensure TrackingMore displays content in the selected language on legacy webpages.
Authorization3 daysUsed for User authentication on the login page of the latest User portal.
normalTR00193 daysUsed for User authentication on the login page of the latest User portal.
review_csrf_token12 hoursThis cookie helps ensure that each User can only submit one review on a specific courier tracking page, preventing multiple submissions.
review_air_csrf_token12 hoursSimilar to the previous one, this cookie limits Users to submit only one review on a specific air cargo tracking page.
Thekeytoken5 minutesThis cookie helps limit the number of requests a User can make based on their IP address, preventing excessive requests from a single User within a short period.
trackingmore2 daysThis cookie helps the website remember Your entries and provide a smoother experience for courier tracking.
TrackingMoreApi5 minutesThis cookie helps the website remember Your entries and provide a smoother experience for air cargo tracking.
__hs_cookie_cat_pref6 monthsThis cookie is used to record the categories a visitor consented to.

Third Party Cookies

NameDurationDescriptionPrivacy Policy
Google AnalyticsSession to 2 yearsWe use Google Analytics to help measure how Users interact with Our websites.https://policies.google.com/privacy
HubspotSession to 6 monthsWe use Hubspot to help measure how Users interact with Our websites.https://about.ads.microsoft.com/en-gb/resources/policies/microsoft-advertising-privacy-policy
Intercom1 week to 9 monthsWe use Intercom to facilitate real-time messaging and customer support interactions on Our websites.https://www.intercom.com/legal/cookie-policy
LinkedInSession to 2 yearsWe use LinkedIn to help measure how Users interact with Our websites.https://www.linkedin.com/legal/l/cookie-table
Mixpanel1 yearWe use Mixpanel to help measure how Users interact with Our websites.https://mixpanel.com/legal/privacy-policy/

3. SHARING THE PERSONAL DATA

We use first-party cookies (cookies that collect and send data directly for TrackingMore to use). Regarding such cookie data, we may share it with any agents or consultants acting on behalf of TrackingMore. TrackingMore will implement the necessary measures to ensure compliance with the applicable data protection legislation. This data may be transferred to such recipients outside the European Economic Area, such in the USA. In the case of any such transfers, we use best efforts to ensure that Your Personal Data is adequately safeguarded through the implementation of standard data protection clauses adopted by the Commission. For more information on such measures, please contact [email protected].

In addition to first-party cookies, we also use third-party cookies that collect information on behalf of and send it to third parties. These cookies are described in clause 2. Please check the relevant third-party Site for more information about their use of cookies. Where this Site allows such cookies to be set or You access other Site from this Site using the links provided, the operators of these Site will use cookies in accordance with their own cookies policy, which may differ from Ours. We assume no liability for any data processing conducted by third-party cookies.

4. YOUR DATA PROTECTION RIGHTS

4.1 Global

As a data subject You have the following rights:

  • To request access to Your Personal Data;
  • To obtain the rectification of any inaccurate Personal Data;
  • To obtain the erasure of Personal Data.

4.2 Europe

If the processing of personal information about You is subject to European Union data protection law, in addition to the rights described in clause 4.1, You have certain rights with respect to that information:

  • To limit the processing activities to which the Personal Data is subject (under the conditions defined in the GDPR);
  • To receive Your Personal Data in a structured, commonly used, and machine-readable format, and have the Personal Data transmitted to another controller (under the conditions defined in the GDPR);
  • If processing is based on consent, to withdraw consent at any time (although this does not impact the lawfulness of past processing activities);
  • To lodge a complaint with the national supervisory authority. For more information, or if You wish to exercise these rights, please send Your request to [email protected].

4.3 California

If You are a California resident and the processing of personal information about You is subject to the California Consumer Privacy Act ("CCPA"), You have certain rights with respect to that information in addition to the rights described in clause 4.1. In particular, You have a right to request that we provide You with the following information:

  • The categories and specific pieces of personal information we have collected about you;
  • The categories of sources from which we collect personal information;
  • The purposes for collecting, using, or selling personal information;
  • The categories of third parties with which we share personal information;
  • For companies that disclose personal information for a business purpose, the categories of personal information disclosed about You for a business purpose.

To make such requests, contact Us at [email protected]. Please note that (i) we have provided the information described in 4.3.a to 4.3.e in this privacy statement and (ii) we do not “sell” personal information as defined by the CCPA.

You also have a right to request that we delete personal information under certain circumstances, subject to several exceptions. Finally, You have a right not to be discriminated against for exercising rights set out in the CCPA.

5. USING COOKIES ON THIS SITE

You can modify, accept, or withdraw Your cookie consent by sending an email to [email protected]. You can manage Your use of cookies through the "Help" section on Your browser. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash cookies, by managing Your browser's "add-on settings" or visiting this Site of its manufacturer.

Most browsers automatically accept cookies, but You can choose whether or not to accept cookies through Your browser controls, often found in Your browser's "Tools" or "Preferences" menu. For more information on how to modify Your browser settings or how to block, manage or filter cookies can be found in Your browser's help file or through such Sites as: www.allaboutcookies.org. Many of the third party advertising and other tracking services listed above offer You the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

As Our cookies allow You to access some of Our Site's essential features we recommend that You leave cookies enabled, otherwise, if cookies are disabled, it may mean that You experience reduced functionality or will be prevented from using this Site altogether.