Privacy Policy

1. PERSONAL DATA COLLECTION

We collect Personal Data about Users ("User", "You", "Your"). We collect Personal Data to provide the services You request, to improve User's interaction with TrackingMore, and to communicate with You about shipping information, services, promotions and contests. We try to limit the collected information to support the intended purpose of collection. If You cannot be identified by the data We collect, for example when personal data has been anonymized, then this data is not considered Personal Data by this Privacy Policy.

1.1 When We Collect Personal Data

We collect Personal Data when You:

• Create an account on the Site;
• Make an online purchase from TrackingMore;
• Request customer service or contact Us;
• Link an email account or other third-party account to Your Account;
• Submit a review or post any User Content on the Site; or
• Otherwise, submit Personal Data to TrackingMore.

The Personal Data We collect may include authentication information (including namely but not exclusively Username and encrypted access credentials) of Your email accounts, social networking accounts or any other accounts from any third-party application or Site that You link to Your Account, transaction information such as product name and price, contact and payment information, Your name and/or company name, address, phone number, email address, and shipping information.

When You ask Us to provide services for the benefit of a third party, You shall be legally authorized by a said third party to disclose his/her Personal Data to [email protected]. This authorization shall cover Personal Data including but not limited to the name, address, phone number, email address, credit card, and shipping information of the third party. You shall ensure that the third party is aware of and agrees to the rules regarding the processing of his/her Personal Data set forth in this Privacy Policy, and You shall bear full responsibility for all disputes arising from failure to obtain legal authorization.

1.2 Data Collection Practices

The data collection practices adhere to specific principles based on sensitivity of the Personal Data involved.

Confidential Data. Includes critical identifiers such as Full Name, Mobile Number, Primary Email, Credit Card Information, Address, GPS Coordinates, Social Security Number, ID Card Number, Driver's License Number, Ethnicity/Race. The collection prioritizes User Consent and Transparency, utilizing robust security measures like end-to-end encryption to protect against unauthorized access. Explicit consent from Users is required, ensuring they are fully informed about how their data will be used.

Sensitive Data. Includes Login Name, Backup Email, Transaction Information, IP Address, Cookie ID, Session ID, User Agent, Nationality, Marital Status, Shop ID, Shop Name/Domain. This data is collected with a focus on ensuring Users understand both the intent and significance of the collection. Users are informed about how their data will be utilized, and secure data transfer is conducted via HTTPS to ensure protection.

Internal Data. Includes Username/Nickname, Country/State/City, and Birthday (Month-Day). Users are generally informed of the uses of this data, but the emphasis is less on explicit consent basis.

Confidential data is secured through end-to-end encryption, while sensitive and internal data are transmitted securely via HTTPS, ensuring adequate protection for every type of Personal Data collected.

All data collection practices adhere to principles of User consent, transparency, and security to ensure the safety and privacy of User information.

1.3 Purposes of Processing

TrackingMore processes Personal Data for the following purposes and based on the following legal grounds:

To accomplish these purposes, We may combine personal and usage information We collect.

The Personal Data requested with regard to the creation and use of a User account is necessary for the performance of TrackingMore Services and to fulfill Your requests. Further Personal Data You provide through linking different User accounts, is done so on a voluntary basis or to meet a request You have formulated.

The Personal Data will be stored for as long as You have an active account and continue to use TrackingMore Services, or for the period of the statute of limitation to the extent the Personal Data may have legal effects.

TrackingMore will usually remove Your Personal Data generated and/or provided by You within 180 days after the data has been generated or provided. However, if the storage period needs to be extended for the purpose of fulfilling contractual obligations, resolving disputes, or complying with legal requirements, Users will be notified in writing of the reasons and the extended period, with the maximum extended period not exceeding the legal limit.

Additionally, Personal Data You provide in connection with the TrackingMore Services is anonymized and used by TrackingMore for data analysis, for example, to evaluate the performance of shipping carriers.

2. COOKIES AND WEB BEACONS

We use cookies to enhance and simplify Your visit; namely, in order to offer easier surfing on the Site, to make login easier, for internal security purposes, system administration to tailor advertisements to Your preferences, and the like. Cookies are small data files stored on the hard disk of Users' computers. In addition to cookies that send information to us, We also use cookies that collect information and send it to third parties. An example of this is Google Analytics. Some of Our cookies may collect and store Your Personal Data, such as Your name or email address.

TrackingMore uses cookies and similar technologies in accordance with applicable privacy regulations. Upon Your first visit, We provide a cookie banner allowing you to accept or reject non-essential cookies. You may modify Your preferences at any time through Our Cookie Settings page. We categorize cookies as follows: Strictly necessary, performance, functional, and targeting cookies.

We may also use web beacons. Web beacons allow Us to understand if a certain page of the Site was visited or if an email was opened or if advertising banners on other Sites were effective.

Most web browsers are set to accept cookies by default. If You prefer, You can usually set Your browser to remove or reject cookies, but note that doing so does not necessarily affect third-party flash cookies used in conjunction with Our Site. For more information about disabling flash cookies, see www.adobe.com/products/flashplayer/security. Please note that if You choose to remove or reject cookies, this could affect the availability and functionality of the Site and You may not be able to access or use some or all areas and functionalities of the Site.

3. HOW WE USE YOUR INFORMATION

3.1 Use of Personal Information

TrackingMore uses Your Personal Data and usage information to offer and provide Our products and services and to support Our core business functions. These include order or service fulfillment, customer service, internal business processes, marketing, including contests and sweepstakes, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

• To fulfill Your requests for products and services and communicate with You about said requests;
• To send You notifications concerning shipment information;
• To register Your account on the Site;
• To administer surveys, contests, sweepstakes, and promotions;
• To provide customer service;
• To help Us improve and customize the Site;
• To send You information about Our products, services, promotions, contests, and sweepstakes; and
• To protect the security or integrity of the Site and Our business.

3.2 Professional User

If You are engaging with Our services in a professional role, such as a merchant operating in a business-to-business (B2B) environment, We process Your Personal Data for various purposes, including contract administration and renewals, customer relationship management, order management, invoicing, and solvency monitoring. We also use Your Personal Data for customer support, personalized marketing and advertising, and to register and manage Your business’s clientele and relevant profile based on purchases. You represent and warrant that, as a professional User, You have obtained sufficient authorization from Your business associates (including employees and customers) to allow Us to process their Personal Data; in the event of any third-party claims arising from insufficient authorization, You shall fully compensate TrackingMore for any losses incurred thereby.

We will only use this data within the scope necessary to fulfill contractual obligations or legal requirements, adhering to the principle of data minimization.

3.3 Anonymization

Anonymized data is used to create reports based on data analysis with regards to the TrackingMore Services, for example, to determine the fastest carriers or average delivery times.

Notwithstanding anything to the contrary in this Privacy Policy or the TrackingMore Terms of Use, the following applies to Google Data:

• TrackingMore will limit its use of Google Data to providing or improving User-facing features that are prominent in the Service's User interface;
• Google Data will not be used for serving ads, including retargeting, personalized, or interest-based advertising;
• Google Data will not be read by humans, unless:
• TrackingMore has obtained Your affirmative agreement for specific messages;
  • It is necessary for security purposes (such as investigating a bug or abuse);
  • It is necessary to comply with applicable law; or
  • TrackingMore's use is limited to internal operation and the Google Data (including derivations) have been aggregated and anonymized

TrackingMore use of information received from Google Restricted scopes APIs will adhere to Google’s Limited Use requirements.

3.4 Artificial Intelligence

TrackingMore utilizes artificial intelligence (AI) technologies and machine learning to develop, enhance and provide Our services, including security monitoring, predictive analytics, to perform automated tasks, analysing data, or feature improvements (“AI Features”). Our AI Features are developed and deployed following established ethical guidelines to improve User experience, efficiency, and accuracy. You understand and agree that the results automatically generated by AI Features based on algorithms (such as shipping time predictions) are for reference only, and TrackingMore shall not be liable for their accuracy; any losses incurred by You due to reliance on such results shall be borne by You. Specific AI Features will be disclosed in relevant service-specific terms and Documentation.

These AI Features process Personal Data in accordance with this Privacy Policy and Applicable Data Protection Laws. By using Our services, You agree that We may process Your Personal Data for AI Features as described in this Privacy Policy and in the service specific Documentation. You may adjust preferences or withdraw consent at any time through Your account settings, without affecting Your access to core functionalities of the applicable Feature.

4. HOW WE DISCLOSE YOUR INFORMATION OUTSIDE TRACKINGMORE

TRACKINGMORE DOES NOT SELL OR RENT YOUR PERSONAL DATA TO ANY THIRD PARTIES WHATSOEVER.

4.1 Service Providers and Vendors

We may disclose or otherwise make available Your Personal Data, including transaction information, to other service providers and vendors for the purpose of managing, providing, and improving TrackingMore services. Examples are shipping companies, vendors, payment companies, credit card processors, and other payment service providers such as PayPal, financial institution partners, hosting and maintenance providers, data storage and management providers. Generally, companies that help Us to furnish the TrackingMore services and improve Our product and service offerings and Our Sites.

In doing so, Your Personal Data will be transferred to such recipients outside the European Economic Area. In the case of any such transfers, We will use Our best efforts to ensure that Your Personal Data is adequately safeguarded through the implementation of standard data protection clauses according to applicable laws and regulations. For more information on such measures contact [email protected].

4.2 Legal Requirements and Protection of Our Company and Others

We may access, preserve and disclose Your information in other special circumstances, namely (a) to enforce the Terms; (b) to respond to claims that any content violates the rights of third parties; (c) to protect the safety, property, or other rights of TrackingMore, TrackingMore customers, associates, or any other person; or (d) where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on the Site. TrackingMore may provide Your Personal Data in response to a search warrant, subpoena or other legally valid inquiry or order, or as otherwise required by applicable law. You confirm that We are not required to notify You in advance of such disclosure of information under the aforementioned circumstances, and You shall not assert any rights against TrackingMore on account of such disclosure, unless Our disclosure act violates the mandatory provisions of applicable laws.

4.3 Business Transfers

We may transfer any information We have about You in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of TrackingMore or as part of a corporate reorganization or other change in corporate control. Such transfer shall be deemed Your consent to the new recipient's continued processing of Your Personal Data, and the new recipient shall be bound by this Privacy Policy; if You object to such transfer, You shall terminate the use of Our services and request the deletion of Your Personal Data before the completion of the transfer, otherwise, it shall be deemed as acceptance.

4.4 Google Data

Notwithstanding anything to the contrary in this Privacy Policy or the Terms:

• Google Data will only be transferred to others if necessary to provide or improve User-facing features that are prominent in the Service’s User interface or as necessary to comply with applicable law or as part of a merger, acquisition, or sale of assets with notice to You;
• Google Data will not be transferred for serving ads, including retargeting, personalized, or interest-based advertising;

4.5 Our Partners

We may occasionally share Your Personal Data with Our trusted partners for promotional and marketing purposes subject to Your consent. You may provide or withdraw consent at any time. All handling and transferring of Personal Data is done in a secure manner in compliance with Applicable Data Protection Laws.

5. YOUR RIGHTS

As data subject You have the following rights:

• To request access to Your Personal Data;
• To obtain the rectification of any inaccurate Personal Data;
• To obtain the erasure of Personal Data, under certain conditions;
• To limit the processing activities to which the Personal Data is subject, under certain conditions;
• To receive Your Personal Data in a structured, commonly used and machine-readable format, and have the Personal Data transmitted to another controller, under specific conditions;
• If processing is based on consent, to withdraw consent at any time (although this does not impact the lawfulness of past processing activities);
• To lodge a complaint with the national supervisory authority;
• To the extent any automated decision making would be involved, You have the right not to be subject to a decision (which engenders legal effects) based solely on automated decision making.

You can access, update and/or remove Your Personal Data, including contact or account information, by sending Us an email at [email protected]. If Your information has been communicated to TrackingMore by a third party, You can contact said third party directly. If Your information has been communicated to TrackingMore by a third party, and You wish to remove said information, You may reach out to Us directly.

We may require identity verification before responding. Requests will be processed within 30 days, in accordance with GDPR and CCPA requirements.

6. HOW TO UNSUBSCRIBE TO MARKETING AND NOTIFICATIONS

We want to communicate with You in the ways that You want to hear from us. If You no longer want to receive marketing messages from us, You can click on the appropriate link at the bottom of Our marketing emails. Please allow sufficient time for Your preferences to be processed.

If You no longer want to receive delivery notifications from us, You can either change Your delivery notification triggers by changing Your Account Delivery Notifications. Please allow sufficient time for Your preferences to be processed.

7. HOW WE SECURE YOUR INFORMATION

Securing Your information is important to TrackingMore. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while We strive to protect information transmitted on or through the Site, We cannot and do not guarantee the security of any information You transmit on or through the Site, and You do so at Your own risk.

TrackingMore accounts require a Username and password to log in. You must keep Your Username and password secure, and never disclose it to a third party. Because the information in Your Distribution Lists is so sensitive, account passwords are encrypted, which means We can't see Your passwords. We can't resend forgotten passwords either. We'll only reset them.

8. ONLINE PROTECTIONS

Your account information is protected by the password You use to access Your online account. Please keep this password confidential.

9. PRIVACY OF CHILDREN ONLINE

We are committed to protecting children's online privacy. In order to protect the privacy of children, TrackingMore does not knowingly collect Personal Data from children under the age of 18 without prior parental consent. If We become aware that We have inadvertently received Personal Data from a child under the age of 18, We will delete such information from Our records.

10. LIMITATION OF LIABILITY

EXCEPT WHERE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL TRACKINGMORE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF TRACKINGMORE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF TRACKINGMORE USE OF THE PERSONAL DATA OF ANY THIRD PARTY PROVIDED BY YOU AND/OR YOUR COMPANY. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, some of the foregoing limitations may not apply.

11. LINKS TO OTHER SITES

Our Site may contain links to other Sites. A link to a third party's Site does not mean that We endorse it or that We are affiliated with it. We do not exercise control over third-party Sites. You access such third-party Sites or content at Your own risk. You should always read the privacy policy of a third-party Site before providing any information to the Site. You confirm that any disputes between You and third parties arising from accessing third-party Sites via links on Our Site are unrelated to TrackingMore, and We shall not be liable for any coordination or compensation.

12. INTERNATIONAL TRANSFERS OF PERSONAL DATA

As a global company, TrackingMore may process, store, and transfer Personal Data in the United States or in any other country in which a company of the TrackingMore Group is incorporated. TrackingMore requires that all companies of the TrackingMore Group adequately safeguard Your Personal Data, regardless of where it is stored. When We transfer Personal Data from the European Economic Area, the United Kingdom, and Switzerland to countries that the European Commission has not recognized as having an adequate level of data protection, We will rely on the standard contractual clauses published by the European Commission, or other equivalent mechanisms.

13. CHANGES TO THIS PRIVACY POLICY

TrackingMore may change the Privacy Policy from time to time. We will inform You by posting the revised Privacy Policy on the Site. Please check Our Privacy Policy periodically for changes. We will post the date the Privacy Policy was last updated at the top of the Privacy Policy. The changes will go into effect on the "Last Updated" date shown in the revised Privacy Policy. By continuing to use the Site, You consent to the revised Privacy Policy.

14. CONTACT US

If You have any questions about Our Privacy Policy, please contact Us directly at [email protected]. We are dedicated to addressing any inquiries or concerns You may have regarding the handling of Your personal data.

For Users in the European Union, We comply with the General Data Protection Regulation (GDPR) and have appointed the European Data Protection Office (EDPO) as Our GDPR Representative. You may contact EDPO regarding matters pertaining to the GDPR: by using EDPO's online request form: https://edpo.com/gdpr-data-request/ by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.

If You have questions related to data protection laws or Your rights under these regulations, please reach out to Our Data Protection Officer at [email protected]. Our team is here to assist You and will respond promptly.