I have been waiting for three weeks for (1) some crucial books (needed for an exam) (2) birthday cards. One of the latter was returned to sender with the message (in French, although the sender is in Flanders) "this person does not accept mail at this address anymore," which is nonsense. More annoyingly, the bpost website provides NO indication as to where you can address your questions or complaints. So, what is a customer to do?