Lost my parcel that had taken weeks for my friend to prepare and put together. Apparently they 'forgot to scan it on collection'! We then had to wait about ten days whilst they checked various 'possible places' that it could be! During which we were told we would be kept up to date! Never contacted us once! We had to do all the chasing. Luckily we'd paid for insurance and so the cost price of the package was reimbursed. However, not the hard work that had gone into it. Not to mention that they still didn't reimburse the actual cost of the delivery! Apparently it costs money for them to lose my parcel and then spend weeks chasing it up. They eventually gave the delivery cost back, after several attempts of correspondence were ignored again and a separate claim had to be made! An absolute joke. Shocking service.