Absolute shambles of a company. Been trying for 4 days to send my parcel that I have already paid for btw. Head is too busy with complaints to deal with my complaint.. so that yells you everything. The help desk cant do anything except ask for your shipping number and refer you to head so really I dont know why you have to talk to them in the first place. Cant cancel anything over the phone only through the website. Recommend you use a different courier service as of anything goes wrong this one doesn't have the infrastructure yo deal with it.