I want to commend Mr. Benedict Chan for turning everything around after so much frustration caused when our package was on hold in Customs. We understand the situation, however no updates coming from a Clearance Agent named Ruth Odron was unacceptable. I was able to contact Mr. Chan via DHL Clark, although he was not involved with the issue he was very friendly and accommodating. I was upset but he turn everything around. He even updates and follow up with me. I also want to commend Mr. Calvin Tolentino - Clearance agents for taking responsibility in releasing our package without issue. Our package was on hold from 31st of July until Oct 3. These employees should get a promotion as they are helpful and an asset to DHL! Thank you both for your good work!