Common FAQ Tracking related topics / Shipping & Delivery


1. My package doesn't have any updates for 5 days,  where is my package?

Please kindly note the international shipping takes time, for registered mail it usually takes about 2-4 weeks and 1-3 weeks by EMS. It may don't have any updates on the internet, but actually, your package is still on the move, just be patient and track your package a few days later.


2. Could I get estimated time of arrival to the final destination?

We can't provide the estimated time. Regarding shipping times, it depends on the shipping carrier and service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take only a few days to reach to the customer. However, if your package is shipping through postal mail, you may need to wait longer. Besides, there are some other factors such as customs processing efficiency and weather.


3. What's the difference between registered mail and surface mail?

Registered mail is trackable and more expensive, the surface mail is non-registered mail that doesn't provide the full tracking info. Sometimes you may see "Yanwen tracks end" or "Yun Express's track end" in your tracking info because it is a surface mail that only provides origin country tracking info.


4. What does "Exception" means in Trackingmore?

Exception means custom hold, undelivered, returned shipment to sender or any shipping exceptions.


5. My item was supposed to be shipped to the USA, why does it show the destination country "Canada"?

The destination showed in Trackingmore is not always right. It is auto-detect by our tracking system. You can even modify the destination country if you found the destination is not correct.


6. My item was delivered to the wrong address; can you change the address for me?

If the address is wrong, please contact the courier directly, we are a third-party tracking platform, so we can't help you change the delivery address.


7. The courier tried to deliver the package but I wasn't at home, what should I do?

Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.


8. My package has arrived at the destination country, I want to know the local courier and the local exchange number.

If your package is carried by the postal service, usually the local courier is the local postal service. The same tracking number is trackable through the destination country's postal services. If your package is carried by an express company, you need to check whether they have a local website, sometimes they do provide an exchange number and the local courier name.