They advertise their ePacket from Thailand to USA/Europe to take between 3 to 9 days, in reality, it takes 21 to 60 days using this service. Their tracking numbers work about 80% of the time for USA, 20% of the time for Europe, 0% of the time for Canada They are the cheapest to ship with, but not the fastest. I haven't lost any packages shipping with them, some packages come back after 80 days. It's just unreliable an frustrating to the sender and recipients.