17TRACK is a widely-used package tracking solution for eCommerce businesses, supporting over 2,300 carriers globally, making it popular for cross-border eCommerce. However, it is limited to providing only an API solution and a mobile app for parcel tracking. In contrast, many modern, feature-rich platforms, known as 17TRACK alternatives, now offer significantly more value for money.
Here are the top 7 17TRACK alternatives for 2024.
TrackingMore – The Best 17TRACK Alternative
TrackingMore is the best alternative to 17TRACK. As an all-in-one shipment tracking platform, TrackingMore integrates with over 1,200 global carriers and more than 80 airlines worldwide, providing comprehensive support that 17TRACK lacks, such as air cargo tracking.
TrackingMore also offers a suite of integrated features designed specifically for eCommerce businesses. These features include a branded tracking page, customizable shipping notifications, and detailed tracking reports, all of which seamlessly combine order tracking with an enhanced customer experience.
Main Features of TrackingMore
1. All-in-One Shipment Tracking API: TrackingMore provides an all-in-one shipment tracking API, which enables eCommerce businesses to integrate tracking capabilities seamlessly into their systems, ensuring accurate and real-time updates on shipment status.
2. Comprehensive Shipment Dashboard: The comprehensive shipment dashboard offers a centralized platform where businesses can monitor all their shipments. It provides detailed insights into the status of each package, helping businesses manage logistics more efficiently and address any issues promptly.
3. Customized Shipment Notification: TrackingMore allows businesses to send customized shipment notifications to their customers. These notifications can be tailored to reflect the brand’s voice and style, keeping customers informed about their package status at every stage of the delivery process, thereby enhancing customer satisfaction and loyalty.
4. Branded Tracking Page: The branded tracking page feature lets businesses create a personalized tracking page that reflects their brand identity. This not only provides a cohesive brand experience but also offers an opportunity to engage customers with promotional content and cross-sell products while they check their shipment status.
5. Analysis & Reports: TrackingMore offers advanced analytics and reporting tools that provide valuable insights into shipping performance. Businesses can track key metrics, identify trends, and make data-driven decisions to optimize their logistics operations.
6. Ship From China: TrackingMore is particularly advantageous for businesses that ship from China. It offers specialized support and tracking capabilities for shipments originating from China, ensuring smooth and reliable tracking of packages across international borders.
17TRACK vs. TrackingMore
| Criteria | 17TRACK | TrackingMore |
| Established | Jul 1, 2010 | Sep 28, 2014 |
| When to Serve the Overseas Market | Starting from 2021 | Starting from 2014 |
| Client Types | Mostly China-based, as well as overseas SMBs | from SMBs to enterprise clients |
| Market Regions | Mostly based in China | Internationally |
| Customer Support | 6 x 12 | 24/7 |
| Tracking API Rate Limit | 3 req/s or custom | 10 req/s or custom |
| Tracking Statuses | 9 main statuses + 30 sub-statuses | 8 main statuses + 32 sub-statuses |
| Pricing | Only Tracking Function: $119 for 5,000 quota $569 for 25,000 quota $2,869 for 150,000 quota $9,299 for 500,000 quota | Comprehensive Plan: Free – $0/month (For 50 Shipments) Basic – $11/month (For 200 Shipments) Pro – $74/month (For 2,000 shipments) Enterprise – Custom (For 100,000+ shipments) |
The above comparison highlights TrackingMore’s superior advantages over 17TRACK, particularly in terms of access to international markets, customer support, and feature diversity. This makes TrackingMore the preferred choice for many leading global brands such as AliExpress, SHEIN, and DJI. Beyond online retailers, TrackingMore offers customizable tracking solutions tailored to various industries, including fulfillment centers, software companies, and financial businesses.
Aftership
AfterShip is a post-purchase customer experience platform built to help eCommerce brands manage their shipments. The platform integrates with over 1,100 carriers and 70 eCommerce platforms. Apart from shipment tracking, AfterShip also automates other post-purchase functions such as returns and warranty, making it an ideal choice for executing different customer retention strategies in your business. The best part is the platform leverages trained AI models to automatically standardize shipment data to ensure tracking accuracy.
Overview of AfterShip
| Criteria | Aftership |
| Established | 2012 |
| Client Types | Caters mainly to sectors like retail, manufacturing, consumer packaged goods, professional services, and distribution |
| Market Regions | North America, Europe, and Asia Pacific |
| Customer Support | 24/7 Support |
| Tracking API Rate Limit | 10 requests/sec |
| Tracking Statuses | 7 main statuses and 33 sub-statuses |
| Pricing | For package tracking: Essentials – $11/month (For 100 Shipments) Pro – $119/month (For 2,000 Shipments) Premium – $239/month (For 2,000 shipments) Enterprise – Custom (For 25,000+ shipments) |
Main Products
- Tracking: A comprehensive shipment tracking module with configurable notifications, branded tracking page, and multi-language support.
- EDD: Calculates and delivers estimated delivery date after considering real-world conditions and several varying factors.
- Returns: A module to enhance the experience of returns and exchanges, thereby recapturing revenue and reducing operational costs.
- Warranty: Automate the management of warranty and recall claims to expedite resolution processes.
- Protection: A free-to-use software to simplify the online claims process in case of shipping incidents.
- Green: A carbon footprint accounting software that helps meet your emissions targets with actionable insights.
- Marketing: a suite of marketing tools to enhance brand visibility, engage customers, and drive sales.
Narvar
Narvar is another powerful 17TRACK competitor, which is known for its Smart Network. The Narvar network (constituting both digital and physical elements) learns from billions of data points across an ecosystem spanning 2,000+ retailers, carriers, and partners. It also boasts 150K global pickup and drop-off locations. Targeted at eCommerce businesses, Narvar provides an intelligent post-purchase solution including AI-powered estimated delivery dates, automated multi-channel shipping notifications, dedicated tracking capability, and returns and exchange handling.
Overview of Narvar
| Criteria | Narvar |
| Established | 2012 |
| Client Types | Caters mainly to D2C brands and eCommerce retailers |
| Market Region | Mainly the United States |
| Customer Support | 24/7 Support |
| Tracking API Rate Limit | N/A |
| Tracking Statuses | 14 main statuses |
| Pricing | Schedule a demo for pricing details |
Main Products
- Promise: Accurately predicts delivery date estimates thanks to its ML models that have been trained on billions of network points.
- Notify: Configure custom-branded delivery messages and serve them automatically to customers based on unique triggers.
- Track: Design brand tracking pages that can be customized based on the geography of the user and the present order status.
- Return & Exchange: Deliver personalized returns experience by defining distinct returns flows, policies, and fees for different customer segments and product categories.
Route
As a modern package tracking product, Route stands out among competitors with its robust protection solution, including comprehensive insurance coverage. Route’s insurance policy covers lost, stolen, and damaged items, ensuring peace of mind for customers.
Route is also one of the few order-tracking solutions that are device-agnostic and channel-agnostic at the same time. Right from cross-selling products across tracking touchpoints (emails, the Route app, and the Route website) to sending alerts across multiple channels (emails, SMS, web, and push notifications), it can make the brand’s presence felt everywhere.
Overview of Route
| Criteria | Route |
| Established | 2019 |
| Client Types | Caters majorly to eCommerce retailers. |
| Market Region | the United States, Canada, and Australia |
| Customer Support | 24/7 Support |
| Tracking API Rate Limit | N/A |
| Tracking Statuses | N/A |
| Pricing | Basic – $0 per month Pro – $349 per month Custom – Customized plan |
Main Products
- Package Tracking: Consumers can track packages on the Route website and Route consumer app, reducing the number of WISMO calls to your business.
- Sustainable Shipping: Route automatically calculates the carbon footprint of every delivery and offsets it.
- Shipping Protection: Covers lost, stolen, and damaged packages, with Route compensating for these incidents under its insurance policy.
- Extend Lifetime Value: Route collects data from multiple streams automatically to recommend hyper-relevant products to your consumers across tracking touchpoints.
Ship24
Ship 24 is an excellent alternative to 17TRACK. Partnering with over 1,500 carriers, Ship 24 provides seamless real-time parcel and shipment tracking services through its tracking API and centralized dashboard. Additionally, through the “Ship from China” service, Ship 24 can deliver parcels from China to over 40 countries, offering comprehensive logistics solutions.
Overview of Ship 24
| Criteria | Ship24 |
| Established | N/A |
| Client Types | Caters mainly to logistics services, retailers, and marketplaces. |
| Market Region | North America, Europe, and Asia. |
| Customer Support | No 24/7 support |
| Tracking API Rate Limit | 10 requests per second per endpoint |
| Tracking Statuses | 8 statuses and 15 sub-statuses |
| Pricing | a. For package tracking dashboard: Free – $0/month (For 3 Shipments) Personal – $3.99/month (For 25 Shipments) Business – $9/month (For 100 shipments) Custom – Tailored shipment volume and price b. For package tracking API: Free – $0/month (For 10 Shipments) Business – $39/month (For 1,000 Shipments) Custom – Tailored shipment volume and price |
Main Products
- Tracking dashboard: A centralized dashboard for tracking shipments and gaining performance insights about carriers.
- Tracking API and Webhooks: A universal tracking API to get real-time event updates and immediate location tracking on your eCommerce website.
- Custom clearance: An IOSS service from shipping experts who can guide you to comply with the new EU VAT rules.
Parcels App
Similar to 17TRACK, Parcels App is dedicated to parcel tracking by providing a tracking API solution. This API supports a wide range of 1,500+ carriers globally, providing accurate and up-to-date information on the status and location of parcels.
Overview of Parcels App
| Criteria | Parcels App |
| Established | 2017 |
| Client Types | Caters to D2C brands, eCommerce retailers, and dropshippers. |
| Market Region | North America, Europe, and Oceania |
| Customer Support | No 24/7 support |
| Tracking API Rate Limit | N/A |
| Tracking Statuses | N/A |
| Pricing | Start – $9 per month (For 100 shipments) Pro – $19 per month (For 300 shipments) Premium – $29 per month (For 500 shipments) Elite – $49 per month (For 1,000 shipments) |
Main Products
- Tracking API: The API allows businesses to integrate shipment tracking data into your platform.
- Tracking Widget: The widget can be embedded into your website by copy-pasting the given code.
ClickPost
ClickPost, which is an AI-powered all-in-one logistics platform that connects with 400+ carriers. Besides tracking, it is known for its ML-based carrier allocation capabilities. The platform uses historical shipment data to analyze the performance of different carriers and generates valuable metrics like RTO, shipping costs, SLA breaches, and more for improved decision-making. ClickPost is also a powerful NDR management software focused on eCommerce brands looking for RTO(Reduce undelivered orders). The platform smartly utilizes real-time carrier data to identify reasons for failed delivery. It even categorizes them into multiple NDR buckets, like ‘Customer Unavailability’ and ‘Address Issue,’ for better visibility.
Overview of ClickPost
| Criteria | ClickPost |
| Established | 2017 |
| Client Types | Caters mainly to D2C brands, retailers, banks, marketplaces, and fulfillment service providers |
| Market Region | India, North America, Asia Pacific, and the Middle East |
| Customer Support | No 24/7 support |
| Tracking API Rate Limit | N/A |
| Tracking Statuses | 33 main statuses |
| Pricing | Contact the sales team for pricing details |
Main Products
- Automate: A single API aggregator for automated logistics.
- Track: Real-time shipment tracking for full package visibility.
- Notify: Send white-labeled delivery notifications at every order milestone.
- Predict: Logic-based ML model projects estimated delivery dates for every delivery.
- ReturnsPro: Manage returns and exchanges through a white-labeled returns portal.
- Manage COD: A smart cash-on-delivery remittance function across multiple couriers.
Conclusion
In the past, 17TRACK was indeed a popular choice for tracking parcels. However, with the continuous development of online shopping, customers now have higher expectations for their post-purchase experience. They want to conveniently obtain the latest logistics status of their parcels for peace of mind and planning purposes.
Similarly, other logistics-related industries, such as warehousing, supply chain management, and freight forwarding, also demand a clear and transparent journey of shipments. Businesses require comprehensive tracking solutions to monitor the movement of their shipments accurately. This transparency helps in identifying potential delays, optimizing delivery routes, and ensuring that shipments reach their destinations on time.
In essence, the evolving landscape of eCommerce and logistics necessitates advanced tracking solutions that go beyond basic tracking.
Therefore, platforms like TrackingMore offer customized shipment tracking services for different industries, providing accurate tracking information and timely technical support to meet their specific tracking needs. TrackingMore has been working in the field of e-commerce and logistics for ten years and is committed to continuously improving its tracking technology to provide the best logistics solutions for its customers. Explore TrackingMore for free now!
The TrackingMore team shares insights on logistics tracking technology, industry trends, and e-commerce logistics solutions to help businesses streamline shipment tracking and enhance customer post-purchase experience.
