## Printify needed an upgraded order tracking system to improve its POD dropshipping service for both the suppliers and sellers
Established in 2015 in Riga, Latvia, Printify has been allowing subscribers to select desired products from a catalog of more than 850 items and sell them with custom designs globally.

Thanks to its partnership with over 100 printing suppliers worldwide, [Printify](https://printify.com/ "Printify") ensures clients a worry-free experience in terms of product production and shipping.

While offering clients the utmost flexibility to handpick their preferred suppliers for brand authority, or budget concerns, in 2021, Printify was facing challenges in supervising the entire fulfillment process of all its clients’ orders.

As different printing suppliers often chose varied carriers to work with, the delivery timelines of every customer’s order were varying. Printify was lacking a unified and central system to keep everything well-organized and efficient.

> 
As Anastasija Oleinika, CEO of Printify, shared, “Managing the diversified shipments could be a daunting task. We need an upgraded logistics tracking system to ensure maximum operational efficiency and minimum inconveniences to both our suppliers and clients.”

[![Printify's website homepage](https://blog.trackingmore.com/wp-content/uploads/2023/05/printifys-intro.jpg "Printify's website homepage")](https://blog.trackingmore.com/wp-content/uploads/2023/05/printifys-intro.jpg "Printify's website homepage")

## TrackingMore filled the missing piece in Printify’s management of customer order fulfilment 
With several tracking solutions shortlisted, Printify finally decided to entrust its order tracking workflow to TrackingMore in 2021.

TrackingMore impressed the Printify top brass because it featured the following:
### Global Carrier Reach

Printify’s 100+ print partners are spread across the USA, UK, Europe, Canada, China, and Australia, often requiring the onboarding of a variety of region-specific carriers for speedy delivery. TrackingMore gave Printify access to a network of 1093 carriers and made onboarding new carriers possible within a week.

### Exceptional shipping data accuracy

In general, most orders’ production on Printify takes 2 to 7 days to complete before shipping. Coupled with the varying fulfillment timeframe, the whole process is likely to become extremely lengthy, which may lead to concerned calls from its subscribers on the status of their orders as well as skyrocketing complaints and distrust. Printify needed a tracking technology that could offer precise tracking details to ensure its subscribers and their customers peace of mind.

### API that supports millions of shipments’ tracking requests

When Printify was looking for a tracking solution in October 2021, the platform already had around two million active users. The massive traffic required a smooth exchange of shipment data among multiple carriers, TrackingMore and Printify’s platform without fail to keep its users happy. TrackingMore’s API guaranteed a 99.9% uptime that would ensure consistent relay of shipment information.

[![Printify's carrier tracking ](https://blog.trackingmore.com/wp-content/uploads/2023/05/printifys-order-delivery-status.jpg "Printify's carrier tracking ")](https://blog.trackingmore.com/wp-content/uploads/2023/05/printifys-order-delivery-status.jpg "Printify's carrier tracking ")
##Standardized tracking updates from all carriers
Within a week, Printify successfully implemented TrackingMore’s API into its platform. 
Among the changes that Prinitfy experienced were the following:

### Higher visibility into the shipment process 
Instead of forwarding clients to different carriers’ websites or portals, Printify could directly reveal the parcels’ statuses on its platform and keep every concerned party (the subscriber, the supplier, and the subscriber’s buyers) in a loop. One direct result was increased customer satisfaction, evidenced in a 4.7 Trustpilot rating out of 1160 reviews.

### Faster response to incidents 
The Printify team could spot potential delays in time and develop mitigation plans that helped ensure successful delivery.

> “TrackingMore’s accurate shipment data has helped us react to incidents 3 times faster than before. Customers are not even aware of the irregularities happening, as we have managed to troubleshoot ahead of time.” shared James Berdigans, the co-founder of Printify.

### Further reduction in labor costs

“Our labor costs have gone down by 34%, as we no longer need to deploy a vast team to collect data manually from individual carrier websites or integrating their API. Furthermore, with customers being able to track updates on their shipment, the customer team can answer order-related tickets more efficiently.” affirmed Anastasija Oleinika, CEO of Printify.

Printify Uses TrackingMore to Oversee 100+ Printing Providers’ Order Fulfillment Statuses

3X

34%

Company Info

Results

3X

34%

Transform Your
Shipment Tracking Today

Printify Uses TrackingMore to Oversee 100+ Printing Providers’ Order Fulfillment Statuses

3X

34%

Share this story

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Company Info

Results

3X

34%

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Transform Your Shipment Tracking Today

Transform Your
Shipment Tracking Today