## Immense Love for The Waters
Australia is known as the home of swimming, and Zoggs, a homegrown brand, exists to make the activity enjoyable. Starting with just goggles, the brand has expanded to include sustainable swimwear made from recycled materials and training aids. Zoggs focuses on enabling swimmers to feel comfortable while swimming and enjoying the waters indoors or in the great outdoors.

[![Zoggs-order-tracking-solution-by-trackingmore-2](https://blog.trackingmore.com/wp-content/uploads/2023/07/Zoggs-order-tracking-solution-by-trackingmore-2.png "Zoggs-order-tracking-solution-by-trackingmore-2")](https://blog.trackingmore.com/wp-content/uploads/2023/07/Zoggs-order-tracking-solution-by-trackingmore-2.png "Zoggs-order-tracking-solution-by-trackingmore-2")

As an innovation-first company, Zoggs always seeks to leverage new technology to make high-quality products and provide its customers with an unparalleled shopping and post-purchase experience. The company has incorporated e-commerce shopping to enable customers worldwide to order swim supplies from the comfort of their homes and receive them within five working days.

But committing to such a mission was not without its challenges, especially in ensuring order tracking visibility for each customer. The company could not provide the transparency its customers desired or accurate shipping estimates to help ease their anxiety.

> Clive Smith, Distribution Centre Manager at Zoggs, commented, “We empathized with our customers who would eagerly order their goggles and swimwear but experienced an agonizing time knowing the status of their orders.”

[![Zoggs-order-tracking-solution-by-trackingmore-3](https://blog.trackingmore.com/wp-content/uploads/2023/07/Zoggs-order-tracking-solution-by-trackingmore-3.png "Zoggs-order-tracking-solution-by-trackingmore-3")](https://blog.trackingmore.com/wp-content/uploads/2023/07/Zoggs-order-tracking-solution-by-trackingmore-3.png "Zoggs-order-tracking-solution-by-trackingmore-3")

In 2022, Zoggs began its partnership with TrackingMore after an extended search period and testing out several order tracking features. TrackingMore’s tracking feature perfectly suited Zoggs’ needs and would allow it to improve the customer experience and internally free up time and resources. 
## TrackingMore Enhances Shipment Monitoring for Zoggs
“From the first day we started using the shipment tracking feature on TrackingMore, we could better manage customer expectations and reduce inquiries about shipping status. ” continued Clive Smith, Distribution Centre Manager at Zoggs.

**90% reduction in manual labor**
 
Fragmented shipment data was the main stumbling block in Zoggs’ bid to provide real-time tracking information on all orders and shipments. The CSV upload feature that Zoggs signed up for would allow it to import all shipments from different carriers into one centralized place for tracking. The Zoggs team did not have to manually track shipment statuses on different carrier websites, significantly reducing reliance on manual labor by 90%.

> “With the CSV upload, we only need one person to import the CSV file into TrackingMore and gain visibility on all shipments and where they are.” explained Laura Smith, Supply Chain Administrator for Zoggs UK.

**Improved carrier performance monitoring**

Without a centralized hub for all shipment data, Zoggs faced a challenge in staying on the pulse of their logistic partners’ performances, let alone comparing their on-time delivery and knowing which logistics company was reliable.

With TrackingMore, Zoggs could now compare shipments’ delivery speed and track its carrier performance over time. The company could make smarter decisions by easily identifying carriers least likely to meet their SLA. Zoggs now knew when it needed to change carriers to achieve better on-time delivery while providing its customers with the best experience possible.

**25% hike in repeat sales**

Zoggs noted a staggering improvement in the number of repeat customers after enhancing shipment monitoring and lowering delivery exceptions. By improving shipment visibility and order status accuracy, Zoggs boosted customer satisfaction rates, driving repeat sales.

> “TrackingMore has helped us achieve our on-time rate goals, allowing us to drive even more revenue and create unique customer experiences,” noted Enrico Romeo, Export Sales Manager at Zoggs.

Zoggs Uses TrackingMore to Reduce Manual Labor in Shipment Status Monitoring

90%

25%

Company Info

Results

90%

25%

Optimize your
customer post-purchase journey

Zoggs Uses TrackingMore to Reduce Manual Labor in Shipment Status Monitoring

90%

25%

Share this story

Share this story

Company Info

Results

90%

25%

Read more customer stories

Optimize your customer post-purchase journey

Optimize your
customer post-purchase journey