They told me my package was stuck at the airport on the 22nd of December and told me had no other choice than to pay for the brokerage fees DOUBLING THE DELIVERY FEES in order to get the gift I wanted to offer for Christmas...
You pay a lot of money for express delivery and it's really quick, even to the Philippines. But then the package is in Cebu City and nobody cares! At first they can't find the address, then it's Remote Area (for UPS everything is outside the City Remote Area) Now the feedback, maybe next week, if we're in the right mood! The shipment goes back to Amazon.
This package was shipped to me through UPS.
Unfortunately it turns out that the UPS delivery driver does not care very much about delivering the package at all.
According to the tracker the driver came by three times.
Quite odd if you take into account that I was home all day except for attempt number 3 when I was actually out. The first two attempts did not take place, there was no note in my mailbox up untill delivery 3. At that point there's nothing I can do to get my package and it's already on it's way back to spain.
This is ridiculously bad service, you simply can not offer a package up once and then return it to another country. Considering that I didn't get the 'infonotice' up untill the fictive third attempt, I had no chance at all to make sure that I could receive this package.
All together I would score this delivery a 1 out of 5, which quite honestly is still 1 star too much!
I have now had two orders from the Philippines this year each one delivered by UPS and I can only say it has been an outstanding service. Three days from picking up the order in the Philippines and delivered when stated via Korea, China, Germany and finally delivered in the Uk.
Well done UPS and thank you.
Deliveries are usually on time and sometimes arrive earlier. Boxes are often banged up, but the stuff inside is usually in good shape. They are reliable. I am not a big fan of SurePost, where you have to wait an extra day for the PO to deliver stuff. Or you can pay $3.50 to have UPS deliver it a day earlier.This might be the shipper's idea. Our PO is great so I wait.
You guys are doing great. I always receive my packages in good conditions and in a timely manner. I don't worry if it will get lost. I love the fact that I can go online and find out exactly where my package is. Thank you for your service to all UPS employees, great job.