XDP Express Review
3.7
Based on 24 reviews
  • 19
  • 0
  • 0
  • 0
  • 5
Waste of time
L Hyde

Sent me a notification saying that my order would be delivered by 12.54 . Then got a email at .one minute past one saying my order would be delivered between 10.54 and 12.54 .could not believe how this company operates. Why other businesses use them is a mystery to me .must be so cheap. I would never use this company

2021-09-06 14:45:39

Reply
incompetent
xdp hater

they are the best in the business if you don't want your items to arrive i was given two time slots on two different days and they didn't arrive at all, 15 minutes into the second slot the app said my item was back in the depot, I ended up ringing wayfair and cancelling my order because I just didn't trust them to deliver especially after reading all the terrible reviews hands down the worst delivery company on earth

2021-07-28 19:30:30

Reply
Awful company AVOID XDP
Sherrelle

Awful company AVOID!!! XDP never collected my item when I arranged a collection from them. It’s been over a month now and they still not been to collected it. So I checked the tracking reference and to my surprise XDP said they left a card and have been to my address on the day of collections LIES!!! I was in all day and even the whole week due to covid. This company should cease trading they are AWFUL!!!!!! Would give 0 stars if I could, absolutely unprofessional company.

2021-04-22 11:14:57

Reply
No actual attempt at delivery
Matt

XDP had told me my item was out for delivery on the 14/01/21, but I received nothing. On the morning of the 18/01/21, I received an email telling me I had missed a delivery, despite being in my front room next to the doorbell. On logging into their app, there was even a photo of the card. Needless to say, no card or delivery in my house.

2021-01-18 07:44:13

Reply

Reply Matt

Georgia

Did you ever get your delivery? I am Having the same problem

2021-02-02 16:54:01

Reply

Reply Georgia

Percy

I am having the same problem too. Said they tried to deliver Friday. Nothing on our cctv!

2021-03-25 22:35:59

Reply

Reply Matt

David

Have had exactly this happen, they have used an old picture from when our was closed during the lockdown, we are now fully open and have waited all day when the same old photo was used along with the picture of the fake card which they never left (as they were never here) totally useless, I will not be ordering from the company concerned again which is a shame as they are very good but I can not deal with them using XDP to deliver. If you are not going to turn up please just admit it so we can go about our business instead of just lying and pretending you have been. Will never use again.

2021-04-29 16:28:22

Reply
When I complained to the Chairman he was just rude.
Ray

Left the goods outside in the rain and no note through the box. I complained to the top man an d instead of an apology he was so rude I wont repeat what he said in an email to me. You just wonder how a company like this apparently is doing so well.

2020-09-03 07:41:01

Reply

Reply Ray

Boycie

They have said my bed has been delivered and signed for. Forged my signature. Can I suggest you go to the papers with your email. I am going to write to him and see what happens.

2020-09-05 23:10:19

Reply
Still waiting
Still waiting!!!!

Sent me tracking details then nothing. Tried contacting the sender xdp said they didn't receive the package. So WHY send a tracking number???

2020-05-01 10:42:23

Reply
Click to review
Unreliable and Useless
.

XPD claimed they attempted delivery. Except I have been sat in the flat waiting for it. Didn't press buzzer, doorbell or phone my number. Instead sent a photo of missed delivery card where they'd attempted to forge my name and then changed their mind and crossed it out. Completely blurry. Thanks a lot.

2021-08-19 15:25:45

Reply
Mr
James

I read the negative comments and became a little concerned. Shouldn’t have worried - good communication from XDP. I was given a time slot - between 1 and 3 pm. Excellent App showed me where the driver was at 1pm and he arrived at 1:20 Couldn’t have been better

2021-06-16 13:47:09

Reply

Reply James

Amber

Don't believe this for a minute. You must be the only one delivery theyanaged to not screw up. I guess they manage about one delivery a year. XDP winning in life. Not! numbnuts

2021-08-07 16:34:23

Reply
Complete joke
Lecy

Ordered a replacement silencer for car December 2020. After two weeks looked at their App, it was still at delivery depot. Tried e mail, phone, linkedin ( to the boss) nothing. I thought id been scammed. Never had anything take that long. Bought another from elsewhere, was here in 24hrs bia DHL. As soon as i requested money back i started getting ‘ there has been an attempted delivery’ e mails. I’ve had 2 today one at 8.17 am and the other 7.35pm. Complete joke of a company.

2021-02-04 20:02:21

Reply
First class delivery
Weegieman

I received a message giving me a 2 hour window, I was reading all the negative reviews and wondering if the company is really as bad as the reviewers stated, I heard my wife saying that there was a van outside and lo and behold my delivery was on my doorstep well within the specified time, the driver was friendly and helpful and a credit to the company, having worked as a driver for almost 40 years driving everything from small vans to trucks I know what these guys go through, I have had a delivery from this company before and it was also first class, so people think about what your putting down on your review and try to think of the job a courier has to do like doing 60+ deliveries a day and having to sort route and load the days work.

2020-09-10 10:11:52

Reply
Miss delivery and wait and wait
Martyn

They e-mail you and then they text you you to advise of delivery. All good so far. But then they don’t turn up and you try their tracing app which is useless and you can’t add anything. You contact them by e-mail and get a meaningless automated reply. There are no phone numbers and live chat function doesn’t function. Sums them up

2020-05-28 08:02:01

Reply

Reply Martyn

Estrella

Hi There, I have a delivery coming which I am seriously concerned about as it was quite expensive. Can I ask did you get your parcel in the end?

2020-07-29 08:48:20

Reply
Mr
Billy

Delivery zero stars as per rubbish company at delivery depot for 5 days

2021-08-24 11:15:52

Reply
Ms
Martha

Ordered from Freedom liberty via e bay, 2 large cabinets. Received e message advising 2 hour delivery slot on 30 june. Did not arrive. On SundY 4 july received message advising delivery not left at 6.45pm house was occupied, no one came but a faded photo of a delivery note was attached to message. I have notified e bay of a non delivery of 2 items and they replied they will help after 9 july if seller does not act. WHY are companies using this aweful XPD delivery service???? Did not want to give a star but this web site insists you do so.

2021-07-04 22:06:51

Reply
Item
Eli

Bad service .my delivery must to come today. I paid extra money.⁰

2021-02-23 13:35:30

Reply
Wrong information. Useless tracking app. No information for 24 hrs
Disgruntled

The seller told me the item would be delivered either Mon, Tue or Wed. I was surprised to be sent an email late on the Thurs before stating it would be delivered on Fri and advising me to download the app. This was difficult. I could not postpone the first delivery attempt on the day. I booked delivery for the Monday. A photo from the van shows my front door earlier than the delivery slot. I had been tracking the delivery but the driver was not contactable. The map showed 2 dots but no features. In the 30 hrs since the second failed delivery I have been unable to trace the items. I will not purchase from suppliers that use this company.

2020-09-15 15:30:02

Reply
Excellent service
Customer

Thank you for a very professional and timely service .

2020-06-04 14:05:03

Reply
1 2 >

Contact Us

Your Name

Your Email

Topic

Shipping volume per month

Subject

Message