We have been in Brussels for 2 months now and Bpost managed to lose 60% of our online purchases. No explanation given and no complaints system in place. Two other Parcels sent by my parents from Italy were stopped at customs for 9 days and then laid in the sorting warehouse for another week. Absolute disgrace of a service and to be avoided at all costs. On the plus side I have stopped ordering online so I’m saving money. They don’t deserve even one star and frankly I cannot understand how they can be so bad...