I shipped a live animal that is required to be in a temp controlled environment, THE BOX STATES THIS IN MULTIPLE PLACES! I paid quite handsomely for priority overnight shipping, all for this animal to sit on the delivery truck from 8:30 AM to 4:30 PM to be delivered 30 miles from the hub that placed it on the delivery truck! IT SHOULD HAVE BEEN THE FIRST DELIVERY MADE THIS MORNING!!!!!!