02.12 - Awaiting payment customs taxes

Where the value of these goods is above the minimum value for commercial items or gifts for the destination country they have to be inspected by that country’s Customs Authority.  Your parcel has been through this process and there are duties and/or taxes to be paid before it can be delivered.

You need to pay these charges and the automated system will recognise when you've done this and schedule the delivery for the following working day.

Take your post-purchase order tracking experience to the next level