When highlighting the vital post-purchase stage of a customer’s e-commerce journey, Narvar is one of the platforms that spring up frequently. This post-purchase platform is designed to help businesses grow their revenue, reduce costs, and boost after-sale efficiency in one place.
With features like estimated time of arrival, multi-channel order messaging, tracking, and returns and exchange, it is easy to understand why it’s a notable platform in such discussions. However, like most all-in-one software tailored for this stage of the buyer’s journey, Narvar is not without its shortcomings.
A prohibitively expensive starting plan and complex features that do not serve SMBs’ needs efficiently are just some of the issues that make this a less-than-ideal solution. To counter this, many entrepreneurs search for alternatives to Narvar, looking to find one that fits their needs.
If you are in a similar predicament or just looking to revitalize the post-purchase experience for your customers, we have compiled a list to help you. Below is a list of the top 10 Narvar alternatives and competitors in 2024 to consider.
1. TrackingMore
Pricing: Starts at $11/month
G2 Rating: 4.8 (14 Reviews)
Key Features
- Shipment Visibility: Boost shipping transparency and earn customers’ trust with end-to-end shipment tracking.
- Branded Tracking Page: Provide customers with a branded tracking experience on your website and boost sales by leveraging TrackingMore’s customizable tracking page feature.
- Shipment Notifications: Calm customer post-purchase anxiety with tailored email and SMS alerts from pickup to delivery.
- Tracking API: Integrate shipment tracking data into your business website and empower your customer support team to respond to exceptions quickly. Webhooks eliminate the need to send API calls each time a tracking status does not update.
- Air Waybill Tracking: TrackingMore integrates with top air freight couriers ensuring you can conveniently monitor the movement of your items.
- Track Button: With TrackingMore, you can provide customers with a convenient tracking widget that enables them to track their packages quickly.
- Apps and Plugins: TrackingMore’s apps and plugins enable merchants to import orders from Shopify and WooCommerce, upload tracking numbers as CSV files, automate post-purchase inquiries, and integrate an enterprise with TrackingMore.
- Ship from China: Leverage TrackingMore’s vast research into global logistics to find the best shipping solution from China and get volume discounts that help your business grow.
TrackingMore is the number one shipment tracking platform for e-commerce and logistics businesses and the best Narvar competitor in 2024. It is a dedicated tracking platform that boosts shipping transparency, ensuring your business earns your customers’ trust and loyalty and keeps WISMO inquiries down. TrackingMore’s powerful tracking API integrates with {carrier_number} carriers globally, enabling you to sell to all parts of the world and provide customers with an unmatched post-purchase experience.
2. ParcelLab
Pricing: Custom
G2 Rating: 4.7 (36 Reviews)
Key Features
- Convert: parcelLab’s Promise tools allow you to display an estimated delivery date to boost conversions at checkout.
- Engage: Leverage engagement tools to offer package tracking and enhance communication with customers.
- Retain: With Retain, you can offer self-service returns, service, and tracking to help your business reduce customer churn.
parcelLab is a post-purchase experience software provider for global brands. The company aims to help businesses increase their top-line revenue, keep operational costs low, and enhance the customer experience.
3. Route
Pricing: Starts at $349
G2 Rating: 4.5 (110 Reviews)
Key Features
- Track: Route enables you to visually track the movement of packages with a map that shows their exact physical location.
- Protect: Add an extra layer of protection to your shipments with cost-effective insurance available through the Route platform.
- Engage: Route’s myriad of touchpoints across the app, web, email, and checkout allow you to engage customers with AI-powered tools that boost your cross-selling efforts.
- Carbon Neutral Shipping: Convert more environmentally-conscious customers at checkout by offering carbon-neutral shipping through Route.
Route is a package tracking app that centralizes e-commerce order tracking for customers. The app features an intuitive tracking interface that allows your business to keep track of all orders visually and know in an instance where they are.
4. Aftership
Pricing: Starts at $11/month
G2 Rating: 4.6 (256 Reviews)
Key Features
- Post Purchase: Aftership’s suite of post-purchase features includes package tracking, shipping, estimated delivery date (EDD), returns management, and email parsing tools. There is also an option to insure your packages and select carbon-neutral shipping.
- Marketing: For merchants looking to leverage the platform’s marketing tools, these include email and SMS, personalization, and landing page builder features. You can also manage your store’s affiliates, and customer reviews, and connect to TikTok using Aftership.
Aftership is a post-purchase experience and marketing platform that helps e-commerce merchants unify their after-sale and customer engagement strategies to boost loyalty.
5. ClickPost
Pricing: Custom
G2 Rating: 4.7 (30 Reviews)
Key Features
- Integrated Tracking: With ClickPost’s integrated tracking, you can monitor the movement of shipments across multiple carriers on a unified dashboard and generate additional sales with a branded tracking page.
- Multi-carrier Shipping: Manage all your store’s shipping and fulfillment needs from one place with ClickPost’s multi-carrier shipping and label generation feature.
- Returns Management: Simplify the process of returns and exchanges for customers with a dedicated portal that lets them submit return requests online. ClickPost also automates the return pickup for your business.
- NDR Management: ClickPost’s Non-delivered report management feature helps your business resolve failed delivery issues in real time and avoid customer escalations with effective communication.
- COD Reconciliation: ClickPost’s COD Reconciliation feature is designed to help your business effectively manage COD remittances from multiple carriers you work with.
- Shopify Return App: ClickPost enables your Shopify store to provide customers with a seamless returns process that helps you retain more customers.
ClickPost is India’s largest e-commerce shipping and courier integration platform that enables online retailers to access all-in-one logistics management services that free brands to focus on offering the highest quality products and customer service.
6. EasyPost
Pricing: Custom
G2 Rating: 4.3 (105 Reviews)
Key Features
- Discounted Shipping: Shop for the most affordable domestic and international shipping rates through EasyPost with no minimum volume or contracts.
- Create A Label: Leverage the EasyPost shipping API to create shipping labels for your packages.
- Return Shipping: EasyPost helps streamline your return logistics and enable easy returns for your customers with a multitude of service categories to select from.
- Shipping Insurance: Protect packages shipping to any destination against theft, loss, and damage.
- EasyPost Analytics: Tap into EasyPost’s vast database to help you optimize your shipping, fulfillment, and warehousing activities.
- API: EasyPost has developed several APIs that you can implement in your business system to help integrate tracking data, shop for shipping rates, print labels, and verify addresses.
- EcoPost: Calculate your brand’s carbon emissions and buy credits to offset it for more sustainable shipping.
EasyPost is a modern shipping platform offering several shipping solutions to meet the needs of small, medium, and large enterprises. The platforms, features, and tools help businesses save on time and cost and optimize their shipping and returns operations.
7. Parcel Perform
Pricing: Custom
G2 Rating: 4.3 (13 Reviews)
Key Features
- Track: Parcel Perform lets you integrate shipment tracking data into your business website to monitor all packages closely.
- Predict: Leverage Parcel Perform’s data-driven algorithm to estimate the arrival date for packages and boost conversions at checkout.
- Analyze: With Analyze, your business enhances its logistics intelligence with rich data insights that reveal optimization opportunities.
- Comply: Parcel Perform simplifies the process of SLA compliance management, ensuring your business operates according to existing regulations.
- Returns: Automate workflows, configure return rules, and track all returns in one place ensuring that you provide customers with a seamless return experience.
- Engage: Parcel Perform’s customizable tracking widget can be embedded on your website to provide customers with a branded tracking experience that drives customer retention and brand loyalty.
- Notify: This feature lets you send personalized proactive post-purchase notifications that keep your customers updated about each milestone of their package helping your brand reduce WISMO inquiries and drive repeat purchases.
- Care: Parcel Performs customer service toolkit aggregates of all shipment data in one place to empower your customer support team to respond to and resolve all customer tickets.
- Rate: Turn your branded tracking page and shipment alerts into customer feedback collection avenues that help you know what customers think about the post-purchase experience your business provides.
Parcel Perform is a data-driven driven delivery experience platform for businesses. The platform features integrations and tools that help your business increase the customer lifetime value, advance customer service operations, and lower logistics costs. Parcel Perform is among the best competitors to Narvar for e-commerce, marketing, logistics, customer service, and finance brands looking to infuse the post-purchase phase of their customer interactions with rich, actionable data insights.
8. Shippo
Pricing: Starts at $19/month
G2 Rating: 4.1 (69 Reviews)
Key Features
- Shipping Management: Shippo lets you manage all your brand’s shipping needs in one place using its web app or shipping API. Automate label creation, enable bulk label purchase, schedule carrier pickup, and ship internationally all on an integrated platform.
- Shipping Insurance: Protect shipments along their journey with cost-effective cover available for domestic and international packages.
- Analytics: Get a clear picture of your logistics performance with Shippo’s analytics dashboard and discover optimization opportunities to improve your brand’s shipping workflow.
- Rate Comparison: Save money on shipping when you integrate Shippo’s shipping API which features a rate comparison tool, allowing you to compare rates from top carriers.
Shippo is a multi-carrier shipping software for e-commerce that simplifies shipping workflows for SMBs and enterprises. With Shippo, you get an excellent Narvar alternative entirely dedicated to streamlining shipping operations for businesses.
9. Shipsy
Pricing: Custom
G2 Rating: 4.5 (156 Reviews)
Key Features
- Logistics Management: Shipsy enables your business to manage all your couriers on one platform and streamline first-, mid, and last-mile logistics.
- Route Planning and Optimization: With Shipsy, you get access to a smart allocation system that will help you in route planning and optimization to ensure maximum shipping efficiency and excellent performance.
- 3PL Aggregator: Select the best carriers based on performance metrics to ensure a streamlined fulfillment process.
- Freight Procurement: Ship internationally with the best deal with Shipsy’s freight quote comparison tool that balances time and cost.
- Shipment Tracking: With Shipsy, you can track multimodal shipments through a unified tracking dashboard.
- Invoice Reconciliation: Shipsy’s smart system reads invoices and reconciles them with freight purchases on the platform.
Shipsy is an AI-powered logistics platform that helps shippers and logistics companies efficiently manage their shipments. The platform is among the leading alternatives to Narvar designed to deliver high performance across industries, ensuring that any business that uses it can optimize its shipping process including freight quote comparison, route planning, and third-party logistics.
10. Fishbowl
Pricing: Starts at $329
G2 Rating: 4 (222 Reviews)
Key Features
- Inventory: Boost the traceability of consignments in real time and eliminate errors in data entry. Asset tracking ensures efficient management of essential business supplies.
- Purchasing: Fishbowl empowers your business to update inventory, automate workflows, and manage all vendors on a unified platform for the best purchase experience.
- Sales: Connect your e-commerce channel and manage multiple sales channels and orders conveniently. Fishbowl also allows you to bundle products for easy selling and buying.
- Manufacturing: Track and plan all resources needed for your manufacturing process and seamlessly connect inventory and sales for maximum efficiency.
- Warehousing: Fishbowl helps your business streamline all its warehousing operations from managing fulfillment carriers, locations, pick and pack processes, and order fulfillment.
- Accounting: Fishbowl is integrated with Quickbooks which allows you to connect your inventory to this accounting program for efficient management and automation of your business’s accounting processes.
Fishbowl is an inventory management software that businesses can consider when choosing the best Narvar alternatives. This software is designed to sync with manufacturing systems, enabling rapid automation and scaling. It is a great option for enterprises looking to manage their inventory needs and accounting in one place.
Why is TrackingMore the Best Narvar Alternative?
TrackingMore stands out as the best Narvar alternative from the options listed above because of its suitability for businesses of all sizes. Small businesses can get started with TrackingMore for just $11/month which is a more accessible pricing option compared to Narvar.
Moreover, new businesses get to explore TrackingMore’s premium features with a free trial upon signing up for an account. Businesses looking to grow internationally will love TrackingMore’s global network of {carrier_number} numbers. This software is also dedicated to package tracking ensuring end-to-end shipment visibility which is key in customer retention and reducing WISMO inquiries. TrackingMore offers 24/7 standby customer support that ensures your business’s logistics operations run smoothly.
Renowned brands including Shein, DJI, Kaufland, AliExpress, and Whoop trust TrackingMore to streamline package tracking for them so they can focus on their core business. Your business too should not look anywhere else but to the number one shipment tracking solution.