Have you heard that 93% of customers care about what happens after they make a purchase? But 83% of them think there’s room for improvement. The good news is, if 8 out of 10 companies are doing it wrong, that’s an easy win for your business.
If these numbers convince you to step up your post-purchase game, yet you think parcelLab isn’t the tool for you, we get it.
ParcelLab is a respected platform that companies use to manage their delivery and return processes. We’ve seen positive feedback on G2, and while we think it’s a great tool, we also agree that it has its limitations, especially with pricing.
The good news is that there are plenty of options out there. We compiled the top parcelLab alternatives, and we’ll give you the details on pricing, features, and which users they work best for.
After reading this article, you’ll be able to pick the best one to fit your company size, business needs, tech stack, and most importantly, budget.
Read on to learn more.
Why Look for parcelLab Alternatives?
ParcelLab is a respected platform for customer experience and shipping management. It has received positive feedback from its users. But like any other impressive tool, it has limitations.
Here are the key reasons we found, including high cost, limited carrier support, and complicated setup process:
#1 High Price Tag
ParcelLab keeps its pricing offers out of the public eye. But the data from Capterra shows its pricing starts at $2,400/month (which has increased to €3,300/month according to some users).
That’s quite expensive for many startups and small businesses. If you want parcelLab’s features at a reasonable cost, there are many other lower and more flexible options available.
#2 Limited Carrier Support
You know how important carrier integration is for smoother international (and local) shipping. ParcelLab supports around 550 carriers, which may sound impressive at first. But other competitors have 1000+ partners.
The more carriers a platform supports, the more scalable it becomes. And let’s be honest here, you know that integrating a new carrier is a headache. Nobody wants to waste time setting up multiple carrier partners or switching tools just to keep up with growth.
#3 Takes Time to Set Up
ParcelLab’s advanced features are impressive. But they come with a downside. Some users expressed frustration with the time it took to set up and the need for assistance from IT support or the technical team.
This may be an issue for online sellers, D2C brands, and smaller businesses because they may have to set up the software by themselves without help from experts.
These are some of the issues that make businesses consider alternative tools. But you don’t have to look elsewhere to find the best options.
We’ve put together these 10 solid alternatives based on our experience, research, and what actual users are saying.
Best parcelLab Alternatives: Comparison Overview of Key Strengths, Pricing, and Ideal Users
| Alternative Name | Key Strengths | Starting Price | Best Suited for |
| TrackingMore | Affordable branded tracking, Easy setup, API flexibility | $11/month (14-day free trial) | Businesses wanting ParcelLab’s core tracking without premium costs |
| AfterShip | Enterprise scalability, Comprehensive analytics, Multi-module platform | $11/month (7-day free trial) | Mid to large retailers needing ParcelLab features at a lower price |
| Narvar | Premium AI personalization, Fortune 500 clientele, Advanced fraud protection | ~$5,000year (according to Capterra) | Major brands requiring ParcelLab’s sophistication with better support |
| ClickPost | Enterprise automation, Advanced NDR management, High-volume optimization | ~$250/month (according to ClickPost FAQ) | Large logistics operations needing more than post-purchase tracking |
| EasyPost | Developer-first approach, Custom enterprise builds, API flexibility | Demo only (free plan available) | Enterprises building custom post-purchase solutions in-house |
| ShipStation | Multi-channel efficiency, Volume processing, Cost-effective scaling | $9.99/month (30-day free trial) | High-volume retailers prioritizing operational efficiency over branding |
| Shippo | Simple enterprise API, Flexible pricing, Quick implementation | $17/month + 7¢/label for API (free plan available) | Growing companies needing enterprise features without complexity |
| Parcel Perform | Deep analytics focus, Global enterprise tracking, Performance insights | Demo only | Data-driven enterprises requiring detailed logistics intelligence |
| WISMOlabs | WISMO reduction specialist, Marketing integration, Customer retention focus | $500/month (free plan available) | Brands struggling with high support costs from tracking inquiries |
| LateShipment.com | Cost recovery automation, Carrier accountability, Refund optimization | Pay-per-use from $0.05/shipment (30-day free trial) | High-volume shippers wanting to have a cost-effective solution |
Top 10 parcelLab Alternatives
1. TrackingMore
TrackingMore is the top pick out of the parcelLab alternatives if you want a complete package tracking solution. Some of its popular customers include Shein, DJI, and AliExpress.
Unlike parcelLab, TrackingMore has affordable and flexible pricing that makes it attractive to businesses at all levels. Plus, you get a 14-day free trial (which parcelLab doesn’t offer).
Besides being affordable, TrackingMore is an API-driven solution. It allows you to integrate with 1,400+ carriers through one API, while ensuring real-time and accurate tracking data. And this transparency in the post-purchase experience leads to higher customer satisfaction and repeat purchases.
This platform has been in business since 2014 and has helped thousands of companies from different industries. Some of them are ecommerce platforms, online retailers, developers, marketplaces, logistics companies, SaaS companies, and much more.
Key Features
- Shipment tracking API: Gives you access to 1,400+ carriers and 80+ airlines through one dashboard. You can achieve automated shipment tracking without having to manage multiple carriers.
- Auto-carrier detection: Identifies the corresponding carrier based solely on tracking numbers. It speeds up your tracking process and lessens errors.
- CSV bulk tracking: Upload thousands of tracking numbers at once, saving hours of manual data entry and processing time.
- Tracking webhook: Pushes shipment updates directly to your system whenever the status changes.
- Ecommerce order tracking: Reduces customer service inquiries with self-service branded tracking pages and automated shipping notifications. You can keep your customers stress-free and informed throughout the delivery process.
Pricing
TrackingMore’s pricing grows with your business. You could start at $11/month for up to 200 shipments, and that’s only about 5.5¢ per shipment. From there, you can scale up to the Pro plan at $74/month or the Enterprise plan.
If you want a lower-cost and powerful replacement for ParcelLab, this is by far the best.
2. AfterShip
AfterShip is an AI-powered ecommerce platform that handles order tracking, returns, exchanges, and warranty management all in one place.
The platform works particularly well for ecommerce businesses and online retailers who want more than basic tracking functionality.
Compared to parcelLab, AfterShip provides a simpler interface and flexible plans. The pricing is similar to TrackingMore but this software is more expensive. What pushed us to include it in this list is its wider integration (even from other parcelLab competitors).
For example, you can connect with other major ecommerce platforms like Salesforce, BigCommerce, and eBay. Plus, it gives you access to multiple sales channels like TikTok Shop, SHEIN Marketplace, and Instagram directly from their dashboard.
This allows you to manage all your ecommerce operations from one central hub, eliminating the need to switch between multiple platforms and reducing the complexity of multi-channel selling.
Key Features
- AfterShip Intelligence (AI): Increases sales with smart product recommendations on tracking pages and accurate delivery date predictions. Reduces customer anxiety while boosting revenue during the post-purchase journey.
- Integrations: Offers seamless integration with 1,200+ carriers, major ecommerce platforms, and technology partners like Klaviyo and Attentive. You can manage your entire customer journey in one space.
- Return Fraud Management: Detects suspicious return patterns and weight discrepancies to prevent fraudulent activity. You can protect your profits by preventing policy abuse before it happens.
Pricing
AfterShip starts at $11/month for 100 shipments, which is 11¢ per shipment. For 25,000+ shipments, you’ll need to connect with their sales team. The app also offers a 7-day free trial.
3. Narvar
Narvar is a post-purchase experience platform that focuses on intelligent personalization and fraud prevention. It targets the North American market and positions itself as a premium, technology-driven solution compared to basic tracking tools.
We remember it most for introducing IRIS (Intelligent Retail Insights Service). This AI feature scans more than 42 billion customer interactions annually to deliver better post-purchase experiences and predict potential issues before they happen.
Narvar is best for brands, merchants, and online retailers who want to offer a solid post-purchase experience.
Compared to parcelLab, which focuses on customer communication and tracking, Narvar’s specialty is in protecting your revenue and streamlining returns management.
Key Features
- IRIS AI-powered fraud detection: Detects fraud intelligently to protect your revenue.
- Return shipping optimization: Combines multiple returns into fewer shipments to cut logistic expenses.
- Intelligent customer messaging: Helps you stay in contact with your customers through pre-built message templates.
Pricing
Narvar doesn’t show its pricing publicly on its website. It also only offers a demo with their team and not a free trial of the platform. But we’ve seen one user in Capterra that mentioned it starts around $5,000 per year.
4. ClickPost
Do you need a solution that focuses on the logistics side of your business? ClickPost is that one-click solution. It helps you handle everything from carrier allocation to delivery management.
ClickPost’s main advantage is in reducing failed deliveries and return-to-origin (RTO) rates. It combines smart carrier selection, real-time tracking, and automated customer engagement to tackle delivery failures at every stage.
Key Features
- Automated logistics with a single API: Improves your operational efficiency through connecting to 500+ shipping carriers in one integration.
- AI-powered returns management: Prevents you from losing revenue to poor return experiences through AI and automation.
- AI NDR voice agent: Reduces failed deliveries by using AI to speak directly with customers through human-like conversations.
Pricing
ClickPost offers different solution packages for various logistics needs, but doesn’t display public pricing. However, they mentioned in their Pricing page FAQ that the minimum billing for users is at $250/month.
5. EasyPost
Next up: EasyPost. It provides comprehensive shipping API control for ecommerce and marketplace businesses. From label generation to tracking and analytics, it handles the entire shipping workflow through simple API calls.
Its free plan allows you to ship up to 3,000 orders per month with included address verification and analytics.
Key Features
- No-code label generation: Creates shipping labels in minutes by rate-shopping between carriers like USPS, FedEx, and UPS. You can get the best prices and delivery speeds for your business.
- Flexible shipping API: Handles rate shopping, label creation, address verification, and package tracking in one platform.
- Comprehensive shipping insurance: Protects your packages and customer relationships from package theft with a single flat rate that covers all carriers.
Pricing
You can start right away with EasyPost’s free version. But you have to contact sales if you want to upgrade to a paid plan.
6. ShipStation
ShipStation is a full-service shipping platform that covers everything from label creation to carrier rate comparison and order management.
Compared to parcelLab, which focuses only on customer post-purchase experience, ShipStation handles the entire shipping workflow and adds built-in tracking on top.
Key Features
- Automated shipping workflows: Applies the lowest-cost carrier service and creates customs forms automatically.
- Extensive integrations: Connects you with 40+ carriers plus marketplaces, ecommerce platforms, and more useful tools for better business workflows.
- Branded tracking experience: Turns your shipment process into marketing opportunities through personalized tracking pages.
Pricing
ShipStation is transparent about its pricing. It offers four packages and starts at $9.99/month for 50 shipments. You can also get a 30-day free trial for all the plans.
7. Shippo
Shippo is a shipping API platform introduced to the market in 2013.
You may think that since it’s a simple tool, it’s only for small businesses. But it’s actually trusted by hundreds of businesses from small to major enterprises, platforms, marketplaces, and software providers.
It wins against parcelLab’s complicated setup and high costs. Shippo gives you shipping tools, friendly rates, and reliable support in one easy-to-use platform.
Key Features
- Shipping API: Optimizes your high-volume shipping for better costs and faster delivery times.
- Address validation: Helps you catch inaccurate or incomplete addresses before you ship. You can worry less about failed deliveries with this feature.
- Seamless tracking: Provides you with an app or API that offers accurate package tracking and helps reduce customer inquiries.
Pricing
Shippo offers different pricing structures for web app users (free to $17/month) and API integration (free tier plus 7¢ per label), each tailored to different business needs.
8. Parcel Perform
Parcel Perform pulls real-time tracking data from over 1,000 carriers and uses machine learning to predict delays, flag delivery risks, and give teams the visibility they need to act fast.
The solution is designed for ecommerce and logistics businesses that rely on proactive delivery risk management
We added it as a parcelLab alternative because some brands are stuck with tracking tools that only show status updates. Parcel Perform interprets those updates, helping you catch problems early, track carrier performance over time, and manage customer expectations with less manual work.
Key Features
- Huge carrier network: Connects you with more than 1,000 carriers globally and handles tracking packages on one platform.
- AI-powered decision intelligence: Provides predictive insights to solve your post-purchase issues and sync data across your systems.
- Branded tracking with AI recommendations: Boosts your sales by showing personalized product recommendations your customers can browse (while waiting for their orders).
Pricing
Parcel Perform doesn’t offer public pricing like parcelLab. You’d have to book a demo with their sales team first.
9. WISMOlabs
If your main concern is improving your post-purchase revenue, WISMOlabs is a solution you can consider. It’s known for providing personalized notifications, branded tracking pages, and marketing options for its users.
WISMOlabs beats parcelLab with easier setup and a more user-friendly interface. This means lower costs and faster results. It’s perfect for small to medium businesses that want powerful features without complicated implementation.
Key Features
- Branded tracking experience: Offers you customization and turns your order tracking page into a revenue opportunity.
- Marketing automation: Shows personalized product recommendations when customers are most engaged with your brand.
- Proactive notifications: Sends your buyers automated tracking updates via SMS, email, or Klaviyo integration.
Pricing
WISMOlabs offers a free plan for up to 500 shipments monthly. Then, you can scale it to $500/month for 48,000 shipments. It offers more choices compared to parcelLab.
10. LateShipment.com
LateShipment.com rounds out our list as a platform built to track shipping performance, identify delivery issues, and recover refunds from carriers.
This solution is great for ecommerce and logistics companies looking to improve their end-to-end shipping operations. Including dispatch, delivery confirmation, and returns management.
Key Features
- Automated shipping refund recovery: Recovers refunds for 50+ carrier service failures and billing errors automatically.
- Predictive delivery management: Helps you reduce WISMO calls and sends proactive alerts (to your customers) for delivery issues like delays and lost packages.
- Branded tracking experience: Allows you to upsell and cross-sell on tracking pages and emails. You can increase revenue by up to 12% through these additional features.
Pricing
LateShipment.com offers a pay-per-performance model starting at $0.05 per shipment for delivery management and $0.35 per return, with a 30-day free trial. You only pay when the platform saves or makes you money.
Selecting the Best parcelLab Alternative for Your E-commerce Needs
Congratulations on finishing this long list of parcelLab alternatives! Now, it’s time to pick your best bet.
When choosing your post-purchase platform, remember to consider the following:
- Your budget
- Business size
- Technical knowledge
- Feature requirements (do you need basic post-purchase tools or more advanced ones?)
If you need help picking a tool, consider TrackingMore. We strike the perfect balance between powerful features and ease of use, making us suitable for businesses of all sizes. We combine affordable pricing, easy setup, and powerful tracking capabilities, delivering professional results without the hassle or expense of complex enterprise tools.
Ready to transform your post-purchase experience? Start your free TrackingMore trial today and see why thousands of businesses trust us with their shipment tracking needs.
The TrackingMore team shares insights on logistics tracking technology, industry trends, and e-commerce logistics solutions to help businesses streamline shipment tracking and enhance customer post-purchase experience.
