DHL Express Reviews

Average
5.9
from 0 - 10
Review company
59 reviews on TrackingMore

Useless

Been waiting for parcel for 14 days. DHL sent it back to the sender because they could not be arsed to look for my property. Useless
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Shipment problem

Send a Parcel using DHL was a big mistake that I did. It was such a very bad experience of my life. From last ten days it’s stuck in clearance event, and after submitting document no quick reply.
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Worse

First time I send my parcel to India by DHL. But there service is so bad, they never deliver my parsel at destination, after holding for 6 days. I request for help to deliver my order but staff is not cooperative. There team also don’t know what they need to deliver the order. I had never that bad service experience in my life. I never recommend to anyone for DHL EXPRESS.
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Transhipment

Materials delivered to the recipient well in time prior to expectations
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I have had no problem with DHL

Love them or hate them, I have been using DHL Express for years and never had a problem. No sales pitch, just an honest opinion.
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Worse = DHL

I was suppose to get a parcel from DHL before Christmas and guess what its been a new year and still my parcel is stuck in the customs. They are not giving perfect response now. Previously, they were asking for KYC documents which I had already provided but yet they arose a query. Once I cleared that out, now they say the customs are checking into your parcel. Why is this happening only in DHL. I have never faced in Fedex or Bluedart. Like I request all to just not use this service. delivering yourself would rather be a good option than to choose DHL.
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Scheduled delivery didn't happen and they didn't recognise the tracking number they gave me!

My delivery didn’t arrive within the time slot they gave (I'd rearranged my afternoon to be in) and their website didn't recognise the tracking number they had sent me - another in a long line of poor DHL experiences...completely mystified by average score!
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Still have the typical China made silk pajama issue on size

First of all, the size runs a bit odd, for pajamas, I would order 1 or 2 size bigger than your normal North America size. I am 164cm and 110lb, size M top is fine, but bottom is too short and tight at waist. The waist band being too tight and uncomfortable is almost a signature of China made silk pajama. Since the colour and the style had improved a lot from 20 years ago, I was hoping these pretty looking pajamas would improve on the design of waist band so that they could be really comfortable. But to my disappointment, they are still the "Chinese waist"! I wish Lilysilk could give an option of ordering top and bottom separately. I would totally go with a M top and a L bottom(my regular jean size is 4, or 27). I had never have any issue with the American brand pajamas on size, but you really need to be careful with this one if you don't have the Chinese-teenager-like body!
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Delayed with no further info to go on

Package arrived in UK on 10/12/2020 and has been delayed ever since, with no other information to go on...the date now is 24/12/2020 (Christmas eve)
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Late delivery

This delivery has just destroyed my future
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Great experience

Having placed this order on the 11th Dec , ETA was supposed to be 29th Dec I couldn't believe it when my parcel came a week earlier . I was able to track it every step of the way , what a smooth operation . Thank you DHL .
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DHL Express Germany Trier

Some delivery man delivers with a great lack of professionalism and a great lack of respect for packages. The delivery man of my package, kicked with his foot my package 2 times to throw it against the door! Never again DHL EXPRESS GERMANY! Hoffmann Dave / Ceo of Hoffmann Group
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Outstanding delivery time from Ireland to Alabama

The shipping time for DHL was highly impressive! I ordered sweaters from Ireland for Christmas on Monday Dec 14, 2020 @ 6:30pm central standard time and received the package on Friday Dec 18 @ 6:50pm in Alabama! It has taken 2 - 3 weeks to receive packages from all other delivery companies for orders placed within the US and I ordered those at the end of November. Hats off to DHL!!
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DO NOT USE

Absolute shambles of a company. Been trying for 4 days to send my parcel that I have already paid for btw. Head is too busy with complaints to deal with my complaint.. so that yells you everything. The help desk cant do anything except ask for your shipping number and refer you to head so really I dont know why you have to talk to them in the first place. Cant cancel anything over the phone only through the website. Recommend you use a different courier service as of anything goes wrong this one doesn't have the infrastructure yo deal with it.
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No satisfaction

Late deliver......take 8 days ..
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Use a different carrier

HORRIBLE SERVICE! I stayed home to collect the package. I saw my package was with the delivery driver so I was waiting at home all day long. Next, I track package and the morons claim that they attempted delivery but no one was home. The truth is that they want you to pay the tax prior to delivery, but they are too dumb to properly communicate that on their website. Choose ANY other courier service, not sure who can be worse. Even Canada Post is better.
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DHL has no logistics and a terrible customers service

DHL says that they're the global leader in the logistics industry specializing in international shipping. However, there is no logistics once we can't get the goods on time! I've BOOKED to RECEIVE my package and I took the day off from work hoping to get it by the end of the day as it says on the website and for my disappointment, it is not right, not true! Nonetheless, I spoke to ASHIKA ARTI who works at this company and she said that there's nothing the DHL company can do for me. In short, in my point of view, the company DHL overcharge for their services lie to the customers and it is not a reliable company. Very disappointed!
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Scammers!

I am extremely disappointed and fed up with you and your service. My package was declared as less than $60 of value and gift and yet you managed to charge me $20 for taxes and duties! It only happens with DHL! With other shipping companies I've received products for over $ 300 and never got charged! Please don't write back saying that you have no control over the custom's duties because as I reiterate, it only happens with your company! If the value is less than $60 and a gift the law says I should not be charged extra taxes and duties. You guys are running a legalized scam and you are in it with the dirty government. You should be ashamed of yourselves. My sister often sends gifts from Italy and we always get scammed by you. Rest assured this is the last time we use DHL unless you give me my money back including a previous shipment where I got charged over $60 for taxes and duties! Speculating on people's gifts on Xmas for your financial gain, how can you do that? You have no moral compass!
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For bad experience

DHL is very bad service, i has send a parcel on 12/11/2020 from Germany to England its urgent thing which my cousin needs urgent but today 12/12/2020 still my parcel not delivered and my cousin and i again and again asking about my parcel now DHL said unfortunately broken your box and we cant do anything . I want claim
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MEDICATION PACKAGE TENDERED

WHAT THE HELL DOES TENDERED MEAN? IT MEANS THIS COMPANY SCREWED-UP AND WILL NOT OR CAN NOT EXCEPT RESPONSIBILITY. E-SCRIPT NEEDS TO USE A DIFFERENT CARRIER BESIDES DHL AND USPS. THEY BOTH SUCK HIND TIT.
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