No professional approach at bangalore - No speedy action - tracking indication always in dielamma - No clear instruction with further plan of departure of articles - No sms status to customers etc., - overall poor tech
You are just wasting my time. was expecting a delivery onFriday 9th of October which hasn't been deliver, been rescheduled for Monday 12th of October. neither Monday was delivered. You start again now?? We have work to do , not just playing your silly games and listening your lies. I already wasted 2 days waiting this special next day delivery.
The most worst company. Charges are very heavy. Complete loot of money. Even the items are not sent correctly. Many items were stolen by the time of delivery. Don't know why India is encouraging companies like this.
I want to commend Mr. Benedict Chan for turning everything around after so much frustration caused when our package was on hold in Customs. We understand the situation, however no updates coming from a Clearance Agent named Ruth Odron was unacceptable. I was able to contact Mr. Chan via DHL Clark, although he was not involved with the issue he was very friendly and accommodating. I was upset but he turn everything around. He even updates and follow up with me. I also want to commend Mr. Calvin Tolentino - Clearance agents for taking responsibility in releasing our package without issue. Our package was on hold from 31st of July until Oct 3. These employees should get a promotion as they are helpful and an asset to DHL! Thank you both for your good work!
Very very very bad service payed for makamahay first time namu ani nga DHL ky usually sa UPS me but very disappointing ky wlay mga au giunsa man ninyo pag pasa sa Wexpress ang package nga moingon mo wlay address.
I am highly disappointed with DHL Express service.
1> There was a delay of more than 01 month in delivering my parcel from Toulouse(France) to Ahmedabad(India) while their commitment was for 1 week.
2> One of my parcel was stored in water clogged area due to which all my leather items got damaged.
"I will NEVER use DHL EXPRESS services again and will recommend all the viewers to be absolutely careful with their terms and conditions towards delay and damage before paying heavy charges and booking their services".
THE STAFF ARE NOT ACCOMODATING, WE'RE HAVING A HARD TIME TO REACH OUT WITH THEM REGARDING OUR SHIPMENT. THE STAFF NAMED ESPERANZA COLONEL IS TOO ILL TEMPERED. EVEN THE STAFF NAMED CARLO IS NOT THAT FRIENDLY IN ASSISTING CUSTOMERS ON THE PHONE. PLEASE BE PROFESSIONAL IN YOUR WORK. DON'T POUR YOUR STRESS IN YOUR LIFE TO YOUR CUSTOMERS. THAT'S TOO ANNOYING.
The employee in Pacific Mall Cebu last September 3 is very accomodating and my parcel took only 4 days to be delivered. Keep it up guys.... Your one best forwarding company I would highly recommed to everyone I know. Thank you for the excellent service.