DPD UK Reviews

Poor
3.5
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35 reviews on TrackingMore

terrible company

Terrible company, unreliable, disgusting attitude. Never use your service again. NOT RECOMMENDED TO ANYONE !!!!! i feel powerless how one company treats people`s personal property so carelessly, destroying people`s personal things without bothering to inform the owners of the package at all. Without asking if you want to get your products back , whether they are okay or not. you take them and just destroy them. I ask why??? Don`t you think that I have doubts that you actually took my expensive treatment preparation and you are trying to convince me at the moment, that you do not know what happened etc??? I really want to see some evidence, is it a picture or some kind of testimony, that my packaging was damaged and things were broken inside and you haven't taken them. I want some evidence of what happened to MY things, what you innocently destroyed. You said that some liquid came from there, which is a lie, because there was nothing in my belongings that contained liquid. I can confirm with the papers that the package that came the previous day from Texcom was delivered to the DPD post next day. Also I have confirmations of bank statements. Is your company so unreliable that if I dont insure the contents in exact amount, it wont arrive or will be destroyed? Send me a picture of my products before you started to destroy them!!!! In addition, I have a question as to why, for my part, I must begin to investigate, where my consignment is located without you bothering to inform me, that things had already been destroyed by that time? We investigated the status of our package, not that you signaled it yourself. My child's health has been insanely affected by this whole situation, and you must take responsibility for your action. I have never experienced such problems with other companies.
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my hear sinks when i see dpd are the delivery company...

another day wasted waiting in for dpd to turn up - even when the hour slot comes and goes you sort of hope, and the tracking info says they are running a little behind. But, nothing gets delivered. and this is day two because on day one in answer to their request i asked it to be left in a safe place, but i guess that is too difficult. from now on i'm going to ask suppliers which delivery company do they use and if it's dpd, i'll order somewhere else.
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AVOID AT ALL COSTS

DPD have refused any compensation despite admitting that they had sent our parcel to the incorrect address. Contacting the CEO Dwain ([email protected]) was completely useless as they have blanket responses and don’t deal with individual cases correctly. AVOID AT ALL COSTS.
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Good timeslot service

Delivery on time packaging not ripped. Driver pleasant. Very satisfied with service. Much better than another delivery company who have given me endless grief with non delivery.
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Stole my laptop!

Do not! i repeat! do not use this company! i shipped a laptop from the uk to spain via this company and when the box arrived what would u believe was inside? a bottle of water!!!one of the employees stole the laptop and replaced it with a bottle of water. i have never had this happened to me before. omg!!!. This company needs to be shut down. please do not select this company as your shipping choice when buying any goods online, if u do , u will regret it. most of the workers there are theives and its obvious that they get away with it. I am trying to get my monies back right now as we speak
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AWFUL

Don't check you've opened your door before driving off, no-knock nothing! Just find your parcel their cos you get a text message and I have a completely open front onto a road people walk down to get to a park! Had stuff knicked cos of this!
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disaster service

is my 2nd time using dpd, what a terrible service, parcels are being damaged both times, non of the drivers actually coming to the address, no one respond to emails, shit delivery drivers, my god never again!!!
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No accountability

Don't take accountability when they get it wrong. Delivered a parcel to the wrong address and even though I had the delivery 'confirmation' photo as proof it was the wrong address, still don't recompense customers - you have to go through the seller as they "don't deal directly with customer complaints". They are a business, which means they have a finance department, which means they should be able to recompense customers when they so blatantly screw it up instead of turning it into a 10 step process and leaving you out of pocket.
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Worst attitude

Driver name “Damian” is extremely unprofessional, rude and unfit for the job. He was acting as a time ticking bomb. Worst ever experience I ever had with any delivery person. People like him sabotage the efforts put in by the company to build reputation. I will definitely not order anything from the company using DPD services.
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Useless!

I received an email from DPD at 5.30 am advising that they had delivered my parcel that day. At 5.30 in the morning who are they kidding! Tried to track it but kept receiving message saying something had gone wrong. Sent an email to DPD but no reply after 3 days. Tracked again. This time information was that my parcel had been delivered and received by ‘disposed of’ whatever that means. Nothing in their information to advise what this means. Still no luck contacting them. Will just keep trying. Absolutely useless delivery service. I can forgive mistakes but cannot forgive just being ignored by DPD when you try to contact them.
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crap company

I was initially given a date to receive my parcel on a day that I was working so I had no choice but to upgrade my delivery. On the day that I was to receive my package it was then redirected to a later date "due to an expected error" with no hope of getting it even when I offered to collect it at the depot
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Driver didnt even try to deliver

Received a message on Friday 1pm saying they missed me so won't be able to deliver until Monday. I was home waiting. No doorbells, no rings from reception to my flat. The front gate and door to our building are always, ALWAYS open. This driver clearly didn't even try to go through the two front doors of the building and left. I have paid for next day delivery too, so it should make sense they try to deliver on Saturday, but they said Monday. what a load of bullshit
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Please do not use this company !

Anyone with a criminal record can easily get a drivers job here . They seem to be able to open any parcel that interests them and keep it by claiming they delivered it when they have not . Some people report threats that drivers will come to your house after work to "sort you out" if they want . I'm not sure how they could get any worse .
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Driver reversed into my car and drove off, customer t helping

DPD reversed a 7.5t truck into my car, stopped, manoeuvred off and left without leaving their details or reporting to the police. DPD has been presented with all the evidence I located via my own legwork, including clear CCTV footage of their vehicle hitting my car. They do not seem interested in assisting me with this and are frankly obstructing me from have the information to make a claim on my insurance.
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Useless no common sense

Driver has just dumped 650 quids worth of stuff in my back yard and left it did not even bother to put it in the safe place
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No Customer service

This company are absolutely useless they deliver it to the wrong address every time and when you try and ring them to tell them they have the wrong address they will not let you talk to anyone this company needs some proper management And a way to talk to the drivers or dispatch
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Please do not use this company!

Please do not use this company!! They continue to use COVID as an excuse 5 months later instead of notifying their customers before paying for shipment that their packages take two weeks to arrive. They’ve put me in a terrible position and had my package in their possession for a week before it even left the country.
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Lie about delivery days

This is the second time that they have not delivered when they say. The excuse this time was that they could not find my house that's utter rubbish it has a huge number 60 on it. If you want excuses and not deliveries this is the firm for you
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Worth it

Good service thank you!!
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w

Reply Violetta

how much they paid you for this comment?
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Mal

Reply Violetta

Bullshit!!! Probably you are working in DPD! Don’t believe her, the company is useless!
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Driver took food from vulnerable pensioners

Ordered food box for vulnerable person and driver said address couldn’t be found and told to ‘dispose’ Morrison’s have no record of his and confirmed address was correct. No response from dpd. Disgraceful they prey on the vulnerable at a time like this
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