Please do not use this company!! They continue to use COVID as an excuse 5 months later instead of notifying their customers before paying for shipment that their packages take two weeks to arrive. They’ve put me in a terrible position and had my package in their possession for a week before it even left the country.
This is the second time that they have not delivered when they say. The excuse this time was that they could not find my house that's utter rubbish it has a huge number 60 on it. If you want excuses and not deliveries this is the firm for you
Ordered food box for vulnerable person and driver said address couldn’t be found and told to ‘dispose’
Morrison’s have no record of his and confirmed address was correct. No response from dpd. Disgraceful they prey on the vulnerable at a time like this
Don't EVER use them. They are criminals!! Drivers sign on behalf of receivers even though they haven't handed it to the correct address and just leave parcels outside for everyone to just take it. And then DPD hides behind their generic terms and conditions to not pay a penny for their incompetence.
Told me driver would deliver to my house around 2pm
Waited in all afternoon but never arrived
Rang them at 4.30pm on 01212750500 and eventually spoke to a human who told me it wouldn't be delivered and package returned to their depot
They then told sender that I had requested delivery the following day
Utterly untrue and dishonest
I can't stop sender using this courier but I certainly won't be using them for me or my businessess
Unfortunately John Lewis uses them for deliveries but if I had a choice I wouldn't use them. I have sent countless emails, none have had proper responses. I suggest JL cut the business relationship with the as its going to cost them a lot of customers.
I have been waiting 3 weeks for my package. It shows "nobody was to sign", but actually the driver don't even bothered to knock the door. I tried to take it from the local depot but I can't, because the website is not working.