If you live in the country don’t use fedex, driver cannot be bothered to get out of van and walk more than 2 steps. Been waiting in for delivery all day only to receive an email saying I am not in so they cannot deliver parcel
because of faults not due to Fedex my package didn't arrive while i was at work. now it's arrived and I'm not home to sign for it. no help on the website or the "virtual assistant" and the page on the letter given to me about a missed delivery doesn't even load. very dissatisfied and will endevour to avoid Fedex in the future where possible.
FEDEX UK are completely uncontactable. Nobody answers their phone number and no one replies to their emails, even when it is a response to an email they sent. Customer communication is atrocious.. God knows how there customers ever manage to send parcels with them.. I am about to review couriers with a view to making a change for our business, FEDEX certainly won't be on the invite list..
FedEx UK charged me import duty on an item which at the time was already lost. My item got from India to Stanstead Airport with no trouble and FedEx UK manage to lose it at the airport. When I complained they told me to ask the seller for another item. FedEx UK's compensation scheme is a bit like being asked to countersign your claim with the signatures of both sets of great grandparents, impossible. They shirked all responsibility over my item and I am out of pocket. Communication with them is near impossible. I wouldn't trust FedEx UK to deliver a newspaper.
Just looked and seen fed ex so many bad reviews. If I don't get the snill order of 55 pound I spent. Which it says delivery 12 tomorrow then they have lost a big order off me and really bed reviews all over. I really hope not the case. I was and an looking forward to trying many of these products.
I'll update and I've screenshot my orders. I'll not sleep now wondering
After reading the reviews I have been very skeptical as I have ordered something very centimental for my dad's birthday.
It says it is due to arrive for 12 noon tomorrow. I hope that the reviews are wrong and I can go on using fed ex as olanned.
I've used fedex for years. They've always have been very reliable and more than competent. This recent order is the first time I've ever experienced a delay. But I've never received anything damaged. Never.