I remember the days when ordering via FedEx, one coul anticipate a timely delivery from slmost anywhere.
Now they have garbage such as smartpost, etc, which has only reduced the once-respected FedEx of old.
The tracking is rarely if ever updated anymore.
Sad truth, but from now on, I will just trust the good ole expected to be slow USPS
Sent parcel from Edmonton AB to San Jose CA. By land 5 business days as was told. With Covid and the fires, I was surprised arrived in 5 days. Tracking system worked perfectly. Cost was the same as mail, maybe a bit less. Can't say enough good things about FedEx. Excellent service.
I received this order within 3 weeks, items received were exactly as items ordered, I was able to track the package with no problems, Newchic kept me updated on my order status, I am usually cautious about ordering from a Facebook app and I knew the product was coming from China and I'm glad I took a chance and ordered.
I ordered a total of 4 chairs, in two different shipments (since they were a little more expensive than what I would normally spend on a dinning chair. I ordered them about two weeks apart) my first package arrived last week without issue. The box was a little beat up but that is not unusual if you know anything about shipping itms cross-country. The two chairs inside were in perfect condition. Each chair had a strip of foam wrapped around every part of it that could scratch or be damaged by the other chair rubbing against it. All I had to do was cut off the packaging and the chairs were ready to go! They are absolutely stunning and I will also mention that I did do my research before ordering from this company and they did have the lowest price of any other company online for these chairs. (Which is why I ordered from them) I have been sent an email from the company every step of the way and a txt message from Fedex every step of the way. I have asked a few questions by responding to these emails and my questions have always been answered promptly and with helpful and relevant information. I just received notification today that my second shipment (my second set of chairs) has arrived in California and is now on its way. Since I just received the package that I ordered a week before this one, last week, it does appear that everything is going smoothly and on schedule. It’s super surprising to me that a company I have had literally zero problems with could be responsible for ALL of the issues that people are complaining about on this page. I order online frequently and I would have to say that this companies service, responsiveness and quality have been exceptional. I look forward to receiving my second package and based on how everything has gone so far I would not hesitate to order from this company again in the future. I very much appreciate their responsiveness and professionalism. I am happy to share a positive review detailing my experience and I do hope it helps off set all the negative comments below. Due to my profession I know how long it takes to ship items and also that sometimes things do not always go exactly as planned during cross country shipments. I have no doubt that if there were to be an issue it would be corrected quickly and professionally. (And by quickly I mean as quickly as possible given that a new item would have to be shipped out to me) I am looking forward to receiving my next package. Thank you so much for how smoothly everything has gone up until this point!
honestly i am a new customer these days i get so disappointed with all the excuses that everybody is using..well this company got no excuses at all .Got my order sooner than i was expecting very safe and beautiful product THANK YOUUUUUUUUU!! STAY SAFE..ALWAYS