Singapore Speedpost Reviews

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4.5
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43 reviews on TrackingMore

Says delievered but no message, or delievery

Bought from shopee, couldn't choose the delivery method, ended up with speedpost. Parcel says delievered, but no message, no parcel. Still waiting, have been waiting for 3 days alr. Shopee agent cant do anything also.
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very very bad service

very very delayed deliver, no communication for mis-deliver the worst ever
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Very lousy

The service is too much bad..
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Speed post is horrible

I gave them a few chances. Totally screw up Just have zero expectation of them and you will be fine. Re booking will cost u money again and they will keep saying sorry sorry sorry
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Good customer service, very profess

I have been working with my neighbourhood branch of Singapore Speedpost for at least 9 years. And they have always been friendly to me and my family whenever we visited the post office to use their mailing services. So far, it has all been a very good experience for me. The people are mostly smiling. When they aren't smiling it's really because they are tired. The job is not easy to do. Before we expect 100% perfection and top notch service we should remember how tough the job is, and that the people behind the desk are humans too. If we want 100% perfection we must as well hire robots but then that won't do because we need the human touch to truly resolves various issues enquired by customers of different backgrounds and positions. So far, the people have always been very clear and specific in their guidance at the post office. After a few visits we even chat. An example is Mr. L, Joan, and Suma, who work at my neighbourhood branch of Speedpost. They have been very sincere, professional, kind, and friendly. Joan (name changed for privacy) advised to do the declarations form correctly so that I won't have to be charged for the wrong price (reduce expenses fairly) and Mr. L (name changed for privacy) has always opened conversation with 'How are you? What are you up to these days?', making the mood merry. Suma (name shortened for privacy) has been very kind during the Phase 2 period of Singapore, always greeting customers with a smile before taking their temperature. She also makes small talk with them. Like how she did with me this morning. So, I don't understand why people keep complaining and rate Speedpost so low. It isnt perfect but in my opinion it is already very good. The people are working very hard and they do deliver good performance. Thank you Speedpost!
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Annon

Reply Cat lady

Paid review
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Good customer service, very professional

I have been working with my neighbourhood branch of Singapore Speedpost for at least 9 years. And they have always been friendly to me and my family whenever we visited the post office to use their mailing services. So far, it has all been a very good experience for me. The people are mostly smiling. When they aren't smiling it's really because they are tired. The job is not easy to do. Before we expect 100% perfection and top notch service we should remember how tough the job is, and that the people behind the desk are humans too. If we want 100% perfection we must as well hire robots but then that won't do because we need the human touch to truly resolves various issues enquired by customers of different backgrounds and positions. So far, the people have always been very clear and specific in their guidance at the post office. After a few visits we even chat. An example is Mr. Lui, Joanna, and Suma, who work at my neighbourhood branch of Speedpost. They have been very sincere, professional, kind, and friendly. Joan (name changed for privacy) advised to do the declarations form correctly so that I won't have to be charged for the wrong price (reduce expenses fairly) and Mr. L (name changed for privacy) has always opened conversation with 'How are you? What are you up to these days?', making the mood merry. Suma (name shortened for privacy) has been very kind during the Phase 2 period of Singapore, always greeting customers with a smile before taking their temperature. She also makes small talk with them. Like how she did with me this morning. So, I don't understand why people keep complaining and rate Speedpost so low. It isnt perfect but in my opinion it is already very good. The people are working very hard and they do deliver good performance. Thank you Speedpost!
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Not deliver on time

I have pay sgd61 for speedpost service from sg to malaysia which promise taking 3 days to complete the deliver. Now already 4th day it has not delivered yet, no point to pay so much for speedpost. Wasted money.
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No idea why the speed so slow

Order some item from IKEA sending by speedpost. Is just domestic delivery but took more than a week haven't arrive.
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Parcel never arrived

No parcel arrived and they still insists it's been delivered. No trace of the package can be found and no collection slip either. Contacted them twice and they've given me nothing except to look around the house in my shoe cabinet etc... It's a bloody rice cooker!! There's nowhere it could be without me seeing it. This is not even the first time they've stuffed up an order.... And speedpost was actually good before.
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No delivery yet no reply or follow up with enquires

Even though it was the CB period, the company and staffs have no professionalism to reply or follow up with repeated enquiries on unaccounted delivery. Simply outright ignore customer.
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Tracking is not updated.

You guys really need to buck up.
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Item delayed for 3 days, was told to pay additional $50.

Was informed that one dress that I bought will be held for three working days, and I had to pay additional $50 for no reason. Thanks "Speed" post.
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Don’t use this service, I sincerely advise you!!

No tracking, lost items, can’t reach customer service but only live chatting. Keep repeating to send email and taking 3days for pressing time..again..again.. what a waste of money and time...
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TERRIBLE SERVICE

Had two bad encounters with them: 1. Was the recipient of some documents and only received them a week after the sender posted them out. Worst still, 1 day prior to my actual receipt of the parcel, I checked the status of the parcel and it states that the item has already been delivered. The signature of the person receiving does not belong to anyone I know, so likely that the postman forged the signature. 2. Was the sender of a parcel. Filled up all the forms and paid for the postage to send the parcel to the recipient. 1 day later, the parcel was delivered back to me (as the sender....). Apparently, there was a mistake and I had to keep calling Singpost to find a solution (to which they were excruciatingly slow in delivering)
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Irony of calling itself SPEEDpost

Anything but speed. I paid to have my parcel delivered overseas within 2-3 working days. Mind u it's not cheap. It should've been long delivered by now. But tracking hasn't been updated & can't tell me what happened to my parcel. Has Speedpost become so poor that it has to resort to eating up my money without actually delivering? Supposed to be a surprise, now it's late & the only person getting a surprise is ME, surprised that my parcel is not even moving out of the country yet! What a joke! I'll use TNT or FedEX next time.
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Horrible services

worse services I've engaged
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Very lousy SingPost/ speedpost .

Received sms stayed delivery options , I chosen to leave my item through my house gate , the lady who did not even bother to check the my selected method , left a collection note . Collection address is not stated on the note , I had to call and check with speedpost , the collection can only be done the next day only after 2pm . Speedpost should change name to slow post .
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I paid the extra $$$$

It was worth it got my package between 5-9 days ! Very happy
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Great order and timely delivery

Thank you..my pieces were nicely flat packed and even with Christmas and New Years, my package arrived swiftly and no errors..
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Poor delivery

Delivery man left parcel outside door without calling me or pressing doorbell to check if I'm home. He even signed the proof of delivery! This is not the first time I have encountered such experiences through speedpost delivery.
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