UPS Mail Innovations Review
2.4
Based on 267 reviews
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What's the innovation ???
InnovativeIdeas

This service is indeed innovative with how to ruin package delivery experience and schedules !! Way to go UPS !!!

2021-10-17 04:38:37

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Mail Innovations Sucks
Pissed Customer

they lost my fucking package and don't care to help

2021-10-07 13:50:55

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Just Awful
Anon

I have tried five times to get the same item delivered. The first four times it was lost as soon as it was handed off to USPS and the fifth time I was delivered a package that was already opened and had had the contents removed from it. Why does this even exist?

2021-09-25 05:56:55

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Horrible
JC

I bought a product online from Nintendo and they shipped it through UPS Mail Innovations. I have NO idea where the package is now as the last update was 5 days ago. All I know is it hasn't been delivered yet and I can't even tell who currently has custody of my order as tracking doesn't carryover to USPS and UPS isn't clear with when they hand the package over.

2021-09-19 21:24:13

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Unreal
Rudi

Just lost all my orders

2021-09-16 04:40:16

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Agree with all the above
Kim

My package has been "transferred" to USPS 48 hours ago and no update on when it'll be here! It's literally 3 hours from my home. Terrible! I ordered another package 3 days after this one and it'll be delivered tomorrow! Awful!!

2021-08-26 10:42:24

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Reply Kim

Anon

Did you ever get your package?

2021-09-25 06:02:31

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Click to review
Horribly slow
anon

I've tracked my package daily, and it's taken them a total of 2 weeks to hand a small, expensive package from my city to the neighboring large city, and back to a USPS facility in my city. This service is redundant, slow, and ridiculous. Had I known that my package would have shipped with such an incompetent courier, I would have forgone the original order entirely.

2021-10-13 14:49:53

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Unbelievably Bad
Disgusted

Package arrived in my town then for last 5 days has been getting shipped all over the state. Last tracking update just shows that it’s in the US - no town. When or if packages do finally arrive, they often have the crap beat out of them. Boxes torn open or crushed. I guess this is actually a service where UPS hires the USPS to lose or destroy your stuff.

2021-09-25 08:34:51

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god awful.
riA

ive been expecting a book for the past month. still hasnt arrived.

2021-09-21 00:26:27

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Worse than fed ex sure post
Ryan

I thought fed ex sure post was the worst shipping service ever. I was wrong ups mail innovations is. If I could leave negative stars I would.

2021-09-17 03:09:14

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Reply Ryan

Mike

It is hard to believe that UPS has connected themselves to a service as decrepit as mail innovations and USPS. All the problems UPS solved for itself back in the 80's are back. Mail innovations is slow, inconsistent, unpredictable, difficult to track, loses packages and adds problems to the already problematic USPS system.

2021-09-19 13:59:05

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Do they ever actually deliver
Jennifer

Everytime I order something and they ship it ups mail innovations it seems to get lost between ups and usps, no one can tell me anything, ups is useless when it comes to tracking the packages they will tell you it has been transferred and usps says they are waiting for it, all they actually have is the information waiting for the physical package. I have never actually receive any package shipped this way, and I just asked for a replacement of an order that got "lost" and they shipped the exact same service again. This is the worst shipping solution ever, pony express would've been faster and more efficient!

2021-08-28 12:56:29

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It's not innovative, just slow
MK

My package sat in my local post , about 2 miles away for 4 days. Took that long for the PO to deliver it. Terrible service.

2021-10-14 15:52:12

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UPS Mail Innovations sucks
Murphy

My package is now almost a month late and nothing UPS or USPS will do about it. They got their money, they don't care about anyone's package after that.

2021-10-07 13:47:28

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UPS Mail innovation
Jim

This is innovation?

2021-09-24 06:39:12

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Mr
Michael Sarkies

It is hard to believe that UPS has connected themselves to a service as decrepit as mail innovations and USPS. All the problems UPS solved for itself back in the 80's are back. Mail innovations is slow, inconsistent, unpredictable, difficult to track, loses packages and adds problems to the already problematic USPS system.

2021-09-19 14:00:30

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Wish I could rate Zero stars
Stephanie

Absolutely ridiculous. UPS needs to get rid of PIECE OF SHIT service! I have a drop ship business and default shipping method is Mail Innovations. I can NEVER see when/if my orders have been delivered to my customers! ABSOLUTELY TERRIBLE! I called UPS and they said "oh you need to call USPS" and USPS was confused as FUCK for why I was calling them. They had no way of looking up my order info since MI is a UPS thing. AND! AND! THERE. IS. NO. WAY. OF. SEEING. WHAT. USPS. TRACKING. NUMBER. IT. WAS. TRANSFERRED. TO. Fuckers......

2021-09-05 23:04:00

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Reply Stephanie

Rodney

Anytime USPS gets involoved get ready for late deliveries, get ready for it showing delivered when it wasn't and get ready for lost packages. I crindge whenever I order something and it's being shipped by USPS. It's no wonder they have to increase prices every few months and now UPS is throwing them a bone and diluting their reputation with horrible delivery service...WHY UPS, WHY!!!

2021-09-14 18:46:32

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Reply Rodney

Mike

I agree.

2021-09-19 14:01:13

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