-
Dear TrackingMore customer,
Please be advised of the following important service update from TrackingMore. Due to required maintenance, customers using TrackingMore all services, user portal and APIs will be unable to process certain transactions during the time period listed below:
Production Environment Intermittent Disruptions:
Start Date and Time: Tuesday, Dec 20, 2022, 1:00 a.m. GMT
End Date and Time: Tuesday, Dec 20, 2022, 2:00 a.m. GMT
Expected Duration: 1 Hr
Affected Functionality: All services
Important: If you use TrackingMore APIs, you will receive response code 503 during the time period.
What you should do:
Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.
If you have questions or need technical assistance, please contact us at [email protected] for dedicated support or contact your TrackingMore Customer Success representative.
Thank you for your time and attention. We appreciate your business.
TrackingMore Team
Dear customers,
Great news, TrackingMore subscription will be fully upgraded in May！
Key Notes：
Annually subscription option is available to use
Invoice issued on the beginning of subscription billng cycle
Regular billing period：30 days/365 days for monthly and annually subscription
More volume options for subscription up to 1M shipment quotas
Check out the Benefits:
Switching subscription from monthly to annually to avoid billing every month failure especially for payment processing restriction areas.
Enterprise-accounting friendly.
More alternative price plans contribute to your cost duction.
What's the next in May:
Your current monthly subscription (Except Premier Plan) will be automaticlly switched to new monthly one at the end of billing cycle based on your existed subscription plan.
You will receive two invoices in one day. The first invoice is issued on the previous subscription cycle. The second invoice is created in the upcoming subscription cycle.
As we know, the current monthly subscription has been used 3 years. Recently, many customers have advised us to promote annually subscription to get rid of the frequent upgrade and downgrade during the peak and off-peak season.
We have endeavored to evaluate such request that lots of researches have been implemented in the past 2 months on the tests before we get it started. It turns out, franking speaking, very well and let's roll it in May.
We hope this update will bring more convience for you. If you have any questions related to the subscription update, please feel free to contact our 24/7 support team or email us at [email protected].
Best Regards,
TrackingMore Team