## Enabling Digital Access Where None Existed 
Digitec, is the brainchild of three gaming enthusiasts; Florian Teuteberg, Oliver Herren, and Marcel Dobler, who started the Swiss marketplace after facing difficulties accessing high-quality gaming computers locally, while the individual parts cost a fortune abroad.

From a decision to build their own gaming PCs, these friends expanded to doing for others on request and eventually decided to monetize this skill by setting up Digitec. The e-commerce site has grown to include a wider variety of digital products and today hosts more than five million tech devices that customers can order online.

The platform also grew to be an online marketplace, allowing merchants from different European countries including Germany, Italy, Austria, France, and Liechtenstein to sell to customers locally and abroad.

[![digitec-order-tracking-solution-by-trackingmore-3](https://blog.trackingmore.com/wp-content/uploads/2023/07/digitec-order-tracking-solution-by-trackingmore-3.png "digitec-order-tracking-solution-by-trackingmore-3")](https://blog.trackingmore.com/wp-content/uploads/2023/07/digitec-order-tracking-solution-by-trackingmore-3.png "digitec-order-tracking-solution-by-trackingmore-3")

Through this entire growth phase, Digitec’s priority remained to offer the best shopping experience for their Swiss and European customers. But with international customers, the moving parts necessary to provide a positive post-purchase experience increased.

Digitec realized the need for a reliable tracking partner to help the brand manage the complexities and intricacies of maintaining high shipment visibility for cross-border orders.

> “The main challenge we were facing and needed to rectify was maintaining excellent merchant relationships and delightful customer experiences that match our brand’s goals across several unique international markets,” noted Peter Weingartner, Leader of Last Mile Management at Digitec Galaxus AG.

TrackingMore’s experience working with the biggest brands and retailers was a standout attraction that helped sway Digitec towards forging a relationship with this tracking solution.
## A Game-Changing Partnership for a Digital Pacesetter

> As Peter Weingartner, Leader of Last Mile Management at Digitec Galaxus AG, explained, “We had read about how TrackingMore had helped some of the top e-commerce brands gain comprehensive control of the post-purchase experience they offered their customers. We reached out and were impressed by their tracking API solution, which we integrated easily in one week with immense support from the TrackingMore team.”

[![digitec-order-tracking-solution-by-trackingmore-2](https://blog.trackingmore.com/wp-content/uploads/2023/07/digitec-order-tracking-solution-by-trackingmore-2.png "digitec-order-tracking-solution-by-trackingmore-2")](https://blog.trackingmore.com/wp-content/uploads/2023/07/digitec-order-tracking-solution-by-trackingmore-2.png "digitec-order-tracking-solution-by-trackingmore-2")

The API solution that Digitec integrated has an impressive 99.90% uptime, features more than 1100 global carriers and complies with rigorous data standards such as ISO27001. Digitec noticed an immediate change in its operations when it started partnering with TrackingMore in June 2020, including:

**Reduced shipment exceptions by 35%**

The Digitec platform hosts thousands of merchants shipping multiple products to customers concurrently. The Digitec customer support team could get bombarded with complaints related to failed and delayed deliveries which it could not effectively address, leading to a frustrating experience for customers.

TrackingMore’s tracking API enabled Digitec to monitor real-time shipment exceptions from a unified dashboard. With these insights, the support team was able to resolve delivery exceptions quickly and reassure customers. 
> “After integrating this technology,” Peter Weingartner, Leader of Last Mile Management at Digitec Galaxus AG, noted, “The number of shipment exceptions we were experiencing on our platform went down by more than a third.”

**Enhanced Shipment Performance Evaluation**

Digitec previously missed out on opportunities to enhance its shipment performance because of lack of elaborate data that gave insights into carrier performance and most reliable shipment routes. But after integrating with TrackingMore’s tracking API, the brand had access to more data that it could analyze to determine which carriers were helping the marketplace and its sellers deliver on time to customers.

Furthermore, the data could be used to make strategic decisions about which shipment routes to use more often and which ones to avoid to ensure customers' expectations are satisfactorily managed to enhance their shopping experience on Digitec.

> “We were fortunate to partner with TrackingMore whose solution gave us intricate insights into the performance of our carriers and the shipment routes they were using. The data-led decisions we’ve made since June 2020 have helped us deliver a better post-purchase experience to our customers that we previously could not,” explained Peter Weingartner, Leader of Last Mile Management at Digitec Galaxus AG.

Digitec Uses TrackingMore to Minimize Shipment Exceptions

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Digitec Uses TrackingMore to Minimize Shipment Exceptions

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Company Info

Results

35%

90%

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Optimize your customer post-purchase journey

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