I sent package 5 kg something ..to Indonesia. It's already charged HKD $ 1.108,- yet DHL Indonesia also charged me HKD 400,- when it's arrived there..while the stuff I sent it's just some clothes..which not even branded smh and some stationery. Well this is my first time to use DHL but it's gonna be my last time.
Your driver said twice that he came to deliver my package its a lie, theres no way for that, this is a bussines and we close at 8 pm, he never came please check the gps of your truck, when I am going to receive my package?, we are open from 10 am to 8 pm
In compare to other express courier company like fedex DHL services is pretty slow and totally unorganized. Their tracking system is totally shit. I got my parcel 4 days from actual arrival time. Totally disappointed with DHL. I will ever never using their services in future and I wont recommend to others.
I always trust DHL for its reliable and fast services and it has worked well for me the past three years. But this time, it should lose my important documents in the delivery process. A very bad experience.